Contact Source scorecard

Company Overview

Contact Source is a BPO company headquartered in Level 10-1 One Global Place 25th Street & 5th Avenue Bonifacio Global City, 1630, Bonifacio Global City, Taguig, founded in 2012, with approximately 100-249 employees. They serve the SaaS & Software, Automotive, Fintech & Financial Services, Government & Public Sector industries.

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Executive summary

Client Value Proposition: Summary: Public sources suggest Contact Source positions itself as an outsourced support partner for customer-facing and back-office functions, with an emphasis on inbound call center services and broader BPO coverage.. Value Points: Title: Customer retention support. Value Points: Description: The public website snippet highlights inbound call center solutions that aim to enhance customer loyalty and retention.. Value Points: Title: End-to-end outsourcing support. Value Points: Description: Public profiles describe services spanning customer service, technical support, admin, and other back-office functions.. Company Overview: Highlights: Public website exists for Contact Source.. Highlights: LinkedIn presence describes outsourcing and offshoring consulting.. Highlights: Public snippets reference inbound call center solutions.. Description: Contact Source appears to be a BPO and outsourcing provider with a public website and a LinkedIn company presence. Publicly visible descriptions indicate inbound call center and broader outsourcing/offshoring services, but the source content available here does not provide enough verified detail to confirm a complete company profile.. Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: Public listings indicate a wide set of outsourcing and support services rather than a single narrow function.. Differentiators: Title: Multi-location presence. Differentiators: Description: LinkedIn shows multiple Philippines locations and a U.S. location for the listed company presence.. Differentiators: Title: Call-center focused offering. Differentiators: Description: Public site snippets emphasize inbound call center solutions and customer loyalty/retention.. Reputation & Reviews: Summary: Public review data exists for similarly named entities, but it is not sufficient to confidently attribute any ratings or review patterns to the specific Contact Source company requested without risking misidentification.. Employee & Client Sentiment: Sentiment

Strengths

• Client Value Proposition: Summary: Public sources suggest Contact Source positions itself as an outsourced support partner for customer-facing and back-office functions, with an emphasis on inbound call center services and broader BPO coverage.. Value Points: Title: Customer retention support. Value Points: Description: The public website snippet highlights inbound call center solutions that aim to enhance customer loyalty and retention.. Value Points: Title: End-to-end outsourcing support. Value Points: Description: Public profiles describe services spanning customer service, technical support, admin,. (public_web; observed 2026-06-15)
• Company Overview: Highlights: Public website exists for Contact Source.. Highlights: LinkedIn presence describes outsourcing and offshoring consulting.. Highlights: Public snippets reference inbound call center solutions.. Description: Contact Source appears to be a BPO and outsourcing provider with a public website and a LinkedIn company presence. Publicly visible descriptions indicate inbound call center and broader outsourcing/offshoring services, but the source content available here does not provide enough verified detail to confirm a complete company profile.. (public_web; observed 2026-01-19)
• Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: Public listings indicate a wide set of outsourcing and support services rather than a single narrow function.. Differentiators: Title: Multi-location presence. Differentiators: Description: LinkedIn shows multiple Philippines locations and a U.S. location for the listed company presence.. Differentiators: Title: Call-center focused offering. Differentiators: Description: Public site snippets emphasize inbound call center solutions and customer loyalty/retention.. (public_web; observed 2026-08-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-15)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-10)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-19)

Firmographics

GB100 score

Overall score: 50

• egs: 38.4
• growth: 56.5
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 43.1
• digital_readiness: 67.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsourcing Center directory. Competitors: Evidence: A broad provider directory listing BPO firms; not a direct operating competitor, but an alternative discovery source for buyers.. Competitors: Relationship: alternative. Competitors: Name: Outsource Accelerator directory. Competitors: Evidence: A large BPO directory that helps buyers compare providers; an alternative source for vendor discovery.. Competitors: Relationship: alternative. Competitors: Name: The BPO Network directory. Competitors: Evidence: A provider directory for outsourcing firms; alternative channel for BPO vendor sourcing.. Competitors: Relationship: alternative. Positioning: Public sources indicate Contact Source is a BPO/outsourcing provider offering practical, scalable business support services, but the available public evidence is too limited to verify a fuller market position or directory-specific differentiation.. Market Signals: The homepage identifies the company as Contact Source and links to an outsourcing-focused site.. Market Signals: The about page states the company has supported businesses since 2012.. Market Signals: The services page highlights data entry and processing, quality. Services & Offerings: Categories: Name: Call Center Services. Categories: Services: Inbound call center. Categories: Name: BPO / Outsourcing. Categories: Services: Outsourcing solutions. Categories: Services: Offshoring. Categories: Services: Customer service. Categories: Services: Technical support. Categories: Services: Back office. Categories: Services: Data processing. Categories: Services: Telemarketing. Categories: Services: Contact centers. Categories: Name: Business Support. Categories: Services: Recruitment. Categories: Services: Remote staffing. Categories: Services: Bookkeeping. Categories: Services: Admin assistant. Categories: Services: Accounting. Categories: Services: Payroll and administration. Categories: Services: Debt collection. Categories: Name: Digital and Creative Services. Categories: Services: Digital marketing. Categories: Services: Graphic design. Categories: Services: Web development design. Categories: Services: Social media management. Categories: Services: Search engine optimisation. Executive Summary: Summary: Public information supports that Contact Source operates in outsourcing/BPO, with offerings spanning call center and related business support

Geography

The public profile records headquarters as Level 10-1 One Global Place 25th Street & 5th Avenue Bonifacio Global City, 1630, Bonifacio Global City, Taguig. Countries listed in the structured record include Philippines. Key Firmographics: Sectors Display: Outsourcing. Sectors Display: Offshoring. Sectors Display: BPO. Sectors Display: Call Centers. Headquarters Display: Taguig, Philippines (HQ) is shown on LinkedIn for Contact Source Business Solutions; another separate ContactSource entity shows Orlando, Florida as HQ, but those appear to be different companies and should not be conflated.. Financial Health: Overall Health: unknown. Asset Image: Visibility: public. Asset Logo: Visibility: public. Description Long: **Don't panic.** If you think it's our mistake, please send us a message on this page..

Methodology

Contact Source's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 97 distinct source URLs and retained 93 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for service taxonomy coverage.

Industries Served

• SaaS & Software
• Automotive
• Fintech & Financial Services
• Government & Public Sector

Contact

Website: https://www.mycontactsource.com

Email: -

Phone: -

Frequently Asked Questions

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