Contact Centre Panel scorecard

Company Overview

Contact Centre Panel is a BPO company, founded in 2015, with approximately 1-49 employees. They specialize in Sales & Marketing, Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

Therefore, they provide approaches that ensure customer satisfaction and drive increased productivity within the organization. With 50 employees on their staff roster, Contact Centre Panel is considered a smaller-sized BPO by industry standards. However, the organization has the capacity to provide detailed training to all staff and work one-on-one with clients and the businesses they serve. These attributes lead to a high level of service and success. As they state on their organization website, Contact Centre Panel strives to help clients establish long-term customer relationships. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: helpful. Voice: professional. Voice: consultative. Client Value Proposition: Summary: Contact Centre Panel’s public value proposition is to reduce the effort and uncertainty involved in outsourcing decisions by connecting businesses with vetted contact-centre, telemarketing, and technology partners that fit operational needs.. Value Points: Title: Faster partner discovery. Value Points: Description: Clients are introduced to suppliers aligned to their requirements rather than searching the market independently.. Value Points: Title: Better-fit outsourcing decisions. Value Points: Description: The firm emphasizes matching provider capabilities to client ambition and operational needs.. Value Points: Title: Provider quality screening. Value Points: Description: Public materials describe a vetting and scoring approach intended to filter out mismatched suppliers.. Company Overview: Highlights: Founded in 2015 in the United Kingdom.. Highlights: Positioned around contact-centre sourcing, optimisation, and technology planning.. Highlights: Public-facing materials describe a no-cost matching service for clients.. Description: Contact Centre Panel is a UK-based BPO and contact-centre sourcing advisory that helps businesses find and onboard outsourced contact-centre, telemarketing, and technology partners.. Competitive Differentiators: Differentiators: Title: No-cost client matching. Differentiators: Description: Public materials state that provider matching is delivered at no cost to the client.. Differentiators: Title: Vetted provider network. Differentiators: Description: The firm says its network members are screened against a scoring matrix before joining.. Differentiators: Title: Specialist focus on contact-centre procurement. Differentiators: Description: The business concentrates on contact-centre sourcing, optimisation, and related technology selection rather than broad generalist outsourcing consulting.. Differentiators: Title: Industry-experience positioning. Differentiators: Description: Public review text references more than 30 years of combined industry experience and access to a large network of contact

Strengths

• Brand Profile: Voice: helpful. Voice: professional. Voice: consultative. (public_web; observed 2026-08-05)
• Client Value Proposition: Summary: Contact Centre Panel’s public value proposition is to reduce the effort and uncertainty involved in outsourcing decisions by connecting businesses with vetted contact-centre, telemarketing, and technology partners that fit operational needs.. Value Points: Title: Faster partner discovery. Value Points: Description: Clients are introduced to suppliers aligned to their requirements rather than searching the market independently.. Value Points: Title: Better-fit outsourcing decisions. Value Points: Description: The firm emphasizes matching provider capabilities to client ambition and. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Founded in 2015 in the United Kingdom.. Highlights: Positioned around contact-centre sourcing, optimisation, and technology planning.. Highlights: Public-facing materials describe a no-cost matching service for clients.. Description: Contact Centre Panel is a UK-based BPO and contact-centre sourcing advisory that helps businesses find and onboard outsourced contact-centre, telemarketing, and technology partners.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-05)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-12)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 41

• egs: 37.3
• growth: 44.5
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.3
• digital_readiness: 40.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contact Centre Panel's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Customer Support. Competitive Landscape: Competitors: Name: HireHarbour. Competitors: Evidence: Listed alongside Contact Centre Panel in Trustpilot's BPO Placement Agency category.. Competitors: Relationship: direct. Competitors: Name: CCMA supplier directory. Competitors: Evidence: Industry supplier directory offering outsourcing/BPO listings and related services.. Competitors: Relationship: adjacent. Competitors: Name: ACXPA supplier directory. Competitors: Evidence: Directory model for call centre suppliers, consulting, outsourcing, and technology providers.. Competitors: Relationship: adjacent. Positioning: BPO placement and contact-centre sourcing intermediary focused on matching clients with outsourced partners and technology providers.. Market Signals: Public directory/listing presence indicates a marketplace-style BPO sourcing model.. Market Signals: Public sources describe a network of 170+ contact centres and 90+ technology providers, but this is self-reported and not independently verified here.. Differentiators: No-cost matching service stated in public reviews/profile.. Differentiators: Network-based sourcing across contact centres and technology providers.. Differentiators: Consultative emphasis on contact-centre optimization and partner selection.. Key Firmographics: Founded Year: 2015. Sectors Display: BPO. Sectors Display: Contact centres. Sectors Display: Telemarketing. Sectors Display: Customer service outsourcing. Sectors Display: Technology sourcing. Headquarters Display: United Kingdom; public directory sources do not verify a single headquarters address. Ownership Type Display: Private company / limited company (public directory references); exact ownership structure not fully verified. Pricing & Engagement: Models: Name: No-cost client matching. Models: Best For: Organizations seeking outsourced contact-centre partner discovery without an upfront advisory fee.. Models: Description: The company states its matching and onboarding support is delivered at no cost to the client.. Summary: Public sources indicate a client-side no-cost matching model, but do not verify any broader commercial pricing, retainer, commission, or contractual engagement structure.. Reputation & Reviews: Summary: Trustpilot lists the business as rated Excellent with a 4.4/5 score, and review text is generally positive about responsiveness

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Sheffield. Centers: Country: United Kingdom. Financial Health: Overall Health: unknown. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact centre sourcing. Categories: Services: Finding outsourced contact-centre partners. Categories: Services: Matching providers to client requirements. Categories: Services: Provider vetting and shortlist support. Categories: Name: Contact centre optimisation. Categories: Services: Insourced and outsourced contact-centre improvement. Categories: Services: Operational innovation and performance improvement. Categories: Name: Technology planning and sourcing. Categories: Services: Technology planning. Categories: Services: Technology selection. Categories: Services: Sourcing contact-centre technology partners. Categories: Name: Telemarketing and customer contact. Categories: Services: Telemarketing partner sourcing. Categories: Services: Customer call-volume support. Executive Summary: Summary: Contact Centre Panel appears to operate as a specialist intermediary for outsourced contact-centre and telemarketing procurement, with an emphasis on matching client needs to vetted providers and supporting contact-centre operations and technology decisions.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Technology planning & sourcing. Asset Logo: Visibility: public. Service: Finance & Accounting. Description Long: We love technology and all it can do, but it always comes down to people. We help you find customer contact solutions that serve both you and your customers..

Methodology

Contact Centre Panel's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.contactcentrepanel.com

Email: hello@contactcentrepanel.com

Phone: 44(0)114 2096120

LinkedIn: https://www.linkedin.com/company/contactcentrepanel/

Frequently Asked Questions

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