Contact Communications INC scorecard

Company Overview

Contact Communications INC is a BPO company, founded in 1989, with approximately 1-49 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: service-oriented. Voice: utility-focused. Voice: compliance-oriented. Client Value Proposition: Summary: Public materials suggest the company helps clients reduce missed calls and maintain professional phone coverage through live operators and specialized communications services.. Value Points: Title: Reduce missed calls. Value Points: Description: Live answering support is positioned to capture inbound calls that would otherwise go unanswered.. Value Points: Title: Maintain professional coverage. Value Points: Description: The service model centers on trained operator handling and business-call support.. Value Points: Title: Support regulated workflows. Value Points: Description: HIPAA-compliant and encrypted paging offerings indicate fit for privacy-sensitive communications needs.. Company Overview: Highlights: 24-hour live operator answering service. Highlights: Custom call center solutions. Highlights: Virtual office services. Highlights: HIPAA-compliant communication solutions. Description: Contact Communications Inc. appears to be a U.S.-based answering service and call center provider offering live operator support, custom call center services, virtual office services, and HIPAA-compliant communication solutions.. Competitive Differentiators: Differentiators: Title: 24-hour live operator coverage. Differentiators: Description: Public profiles emphasize continuous live answering support rather than automated-only call handling.. Differentiators: Title: HIPAA-oriented communications support. Differentiators: Description: The company publicly lists medical HIPAA-compliant answering and related encrypted paging capabilities.. Differentiators: Title: Multi-service communications bundle. Differentiators: Description: Offerings span answering, call center work, paging, voicemail, e-fax, and virtual office services.. Differentiators: Title: Broad business support positioning. Differentiators: Description: Public listings describe service to small, medium, and large businesses, suggesting a general-purpose BPO/communications model.. Key Firmographics: Revenue Display: $9.2M (public directory estimate). Sectors Display: Answering services. Sectors Display: Call center services. Sectors Display: Virtual office services. Sectors Display: Paging/communications. Headquarters Display: Williston,

Strengths

• Brand Profile: Voice: service-oriented. Voice: utility-focused. Voice: compliance-oriented. (public_web; observed 2026-01-18)
• Client Value Proposition: Summary: Public materials suggest the company helps clients reduce missed calls and maintain professional phone coverage through live operators and specialized communications services.. Value Points: Title: Reduce missed calls. Value Points: Description: Live answering support is positioned to capture inbound calls that would otherwise go unanswered.. Value Points: Title: Maintain professional coverage. Value Points: Description: The service model centers on trained operator handling and business-call support.. Value Points: Title: Support regulated workflows. Value Points: Description:. (public_web; observed 2025-03-05)
• Company Overview: Highlights: 24-hour live operator answering service. Highlights: Custom call center solutions. Highlights: Virtual office services. Highlights: HIPAA-compliant communication solutions. Description: Contact Communications Inc. appears to be a U.S.-based answering service and call center provider offering live operator support, custom call center services, virtual office services, and HIPAA-compliant communication solutions.. (public_web; observed 2025-03-05)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-01-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-03-05)

Firmographics

GB100 score

Overall score: 43

• egs: 43
• growth: 47.7
• reputation: 44.1
• ai_readiness: 50
• market_footprint: 29.8
• digital_readiness: 42.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contact Communications INC's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: ContactUS Communications. Competitors: Evidence: Public sources distinguish a similarly named BPO/contact center firm with broader digital BPO services; not the same company.. Competitors: Relationship: alternative. Competitors: Name: Outsource Accelerator listed answering service providers. Competitors: Evidence: Directory coverage places Contact Communications among answering service/call center providers.. Competitors: Relationship: adjacent. Positioning: A U.S.-based answering service and call center provider with paging and HIPAA-compliant messaging capabilities.. Market Signals: Directory and profile sites characterize the business as a small U.S.-based call center/answering service provider.. Market Signals: Public-facing pages emphasize telecom-style messaging services rather than broad BPO outsourcing.. Differentiators: Premium wireless messaging and rural paging coverage in New England.. Differentiators: HIPAA secure delivery and medical/compliance messaging services.. Differentiators: 24-hour live operator answering service.. Pricing & Engagement: Models: Name: Volume-based answering service pricing. Models: Best For: Businesses with variable call volumes. Models: Description: Public listing references low/high volume pricing.. Models: Name: Custom call center engagement. Models: Best For: Clients needing bespoke call handling workflows. Models: Description: Custom call center solutions are publicly listed, implying tailored service arrangements.. Models: Name: General business communications support. Models: Best For: Businesses seeking a broader communications package. Models: Description: Bundled services such as voicemail, e-fax, paging, and virtual office support suggest modular engagements.. Summary: Public sources mention competitive and low/high-volume pricing, but no verifiable rate card, contract terms, or engagement minimums were found.. Employee & Client Sentiment: Red Flags: Employee reviews mention stress, poor management, and low pay.. Green Flags: Some employee reviews describe supportive coworkers and learning opportunities.. Sentiment Trend: unknown. Sentiment Themes: Theme: Job stress and management concerns. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: stressful. Sentiment Themes: Key Phrases: management does nothing. Sentiment

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Williston. Centers: Country: United States. Centers: City: Margate. Centers: Country: United States. Services & Offerings: Categories: Name: Answering and call center services. Categories: Services: 24-hour live operator answering service. Categories: Services: Custom answering service. Categories: Services: Custom call center solutions. Categories: Services: Support services for small, medium, and large businesses. Categories: Name: Healthcare communication support. Categories: Services: Medical HIPAA-compliant answering service. Categories: Services: HIPAA-compliant communication solutions. Categories: Name: Paging and messaging. Categories: Services: Wireless paging services. Categories: Services: HIPAA-encrypted paging. Categories: Services: Voicemail. Categories: Name: Office support communications. Categories: Services: Virtual office services. Categories: Services: E-fax. Executive Summary: Summary: Contact Communications Inc. is a small-to-mid sized U.S. answering service and call center company serving business customers with live operator coverage, call handling, and related communications services. Public listings indicate a Vermont headquarters and a broader service footprint that includes paging and HIPAA-oriented support.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Kathy Paskevich. Executives: Title: Vice President. Reputation & Reviews: Summary: Public review signals are limited but generally positive on consumer-facing platforms, with small sample sizes and no enterprise-grade third-party rating profile verified here.. Credentials: Detail: Public review page shows an overall rating based on a small set of reviews.. Credentials: Rating: 3.8/5. Credentials: Platform: Indeed. Credentials: Detail: Public listing shows 6 reviews with a high average rating.. Credentials: Rating: 4.8/5. Credentials: Platform: Birdeye. Asset Logo: Visibility: public. Coverage Hours: 24/7. Service: Customer Support. Description Long: You've requested a page on a website that is part of the Cloudflare network. The host is

Methodology

Contact Communications INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.contactcommunications.com

Email: info@ContactAnswers.com

Phone: 1-800-666-8995

Frequently Asked Questions

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