Contract Callers INC scorecard

Company Overview

Contract Callers INC is a BPO company, founded in 1926, with approximately 500-999 employees. They specialize in Trust & Safety. They serve the E-commerce & Retail industries.

Nearly a century of experience in the outsourcing industry has allowed CCI to expand its operations by keeping in step with paradigm shifts in technology. The organization currently reports running with a tight-knit team of six employees and reports an annual revenue of $6 million. The BPO organization focuses on providing call center, consumer, and field solutions BPO solutions through a performance-focused approach. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: utility-focused. Voice: service-oriented. Voice: compliance-aware. Tagline: Call Center and Utility Field Services Solution. Imagery Style: Utility and service-oriented, with a functional corporate presentation; no public visual style details were verified from accessible sources.. Client Value Proposition: Summary: CCI’s public-facing value proposition centers on outsourced customer interaction handling, compliance-oriented collections/contact center work, and utility field service execution for regulated and operationally complex clients.[1][2][15]. Value Points: Title: Customer interaction management. Value Points: Description: Offers first- and third-party contact center support for customer communications and collections-related interactions.. Value Points: Title: Utility operations support. Value Points: Description: Provides field services that support utility providers, including meter-related and infrastructure-related work.. Value Points: Title: Sector-specific service delivery. Value Points: Description: Public sources identify utility, telecom, financial services, and government as target sectors.. Company Overview: Tagline: Call center and utility field services solution. Highlights: Two operating divisions: call center solutions and utility field services.[2][5]. Highlights: Public sources describe the company as serving utility, telecom, financial services, and government sectors.[15]. Highlights: The company website states it has provided first- and third-party contact center solutions for more than 90 years.[1]. Description: Contract Callers Inc. (CCI) is a privately held BPO provider focused on call center solutions and utility field services, with public sources describing operations in Augusta, Georgia and a business history dating to 1926.[1][2][5]. Competitive Differentiators: Differentiators: Title: Dual-division operating model. Differentiators: Description: Public sources describe separate call center solutions and utility field services divisions, allowing the company to serve both contact center and field operations needs.. Differentiators: Title: Long operating history. Differentiators:

Strengths

• Brand Profile: Voice: professional. Voice: utility-focused. Voice: service-oriented. Voice: compliance-aware. Tagline: Call Center and Utility Field Services Solution. Imagery Style: Utility and service-oriented, with a functional corporate presentation; no public visual style details were verified from accessible sources.. (public_web; observed 2026-08-19)
• Client Portfolio: Clients: Segment: enterprise. Clients: Industry: utilities. Clients: Client Name: utility. Clients: Segment: enterprise. Clients: Industry: telecommunications. Clients: Client Name: telecom. Clients: Segment: enterprise. Clients: Industry: financial services. Clients: Client Name: financial services. Clients: Segment: enterprise. Clients: Industry: government. Clients: Client Name: government. Industry Concentration: utilities. Industry Concentration: telecommunications. Industry Concentration: financial services. Industry Concentration: government. (public_web; observed 2026-03-21)
• Client Value Proposition: Summary: CCI’s public-facing value proposition centers on outsourced customer interaction handling, compliance-oriented collections/contact center work, and utility field service execution for regulated and operationally complex clients.[1][2][15]. Value Points: Title: Customer interaction management. Value Points: Description: Offers first- and third-party contact center support for customer communications and collections-related interactions.. Value Points: Title: Utility operations support. Value Points: Description: Provides field services that support utility providers, including meter-related and infrastructure-related work.. Value Points: Title: Sector-specific service delivery.. (public_web; observed 2026-08-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-03-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-23)

Firmographics

GB100 score

Overall score: 50

• egs: 47.7
• growth: 56.5
• reputation: 48.5
• ai_readiness: 50
• market_footprint: 39.2
• digital_readiness: 55.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contract Callers INC's structured service taxonomy includes Trust & Safety. Client Portfolio: Clients: Segment: enterprise. Clients: Industry: utilities. Clients: Client Name: utility. Clients: Segment: enterprise. Clients: Industry: telecommunications. Clients: Client Name: telecom. Clients: Segment: enterprise. Clients: Industry: financial services. Clients: Client Name: financial services. Clients: Segment: enterprise. Clients: Industry: government. Clients: Client Name: government. Industry Concentration: utilities. Industry Concentration: telecommunications. Industry Concentration: financial services. Industry Concentration: government. Competitive Landscape: Competitors: Name: Outsource Accelerator category peers. Competitors: Evidence: Public BPO directory coverage describes Contract Callers as a contact center and utility field services BPO provider.. Competitors: Relationship: alternative. Competitors: Name: CCI - Call Center International. Competitors: Evidence: Listed alongside Contract Callers in a midsize customer service outsourcing BPO directory as a comparable provider.. Competitors: Relationship: direct. Competitors: Name: Support Services Group. Competitors: Evidence: Listed in the same midsize customer service outsourcing directory of comparable BPO providers.. Competitors: Relationship: adjacent. Positioning: A BPO provider centered on call center and utility field services, with public messaging emphasizing support for gas, electric, and water utilities and additional debt collection/call center services across regulated sectors.. Market Signals: Public directory and company materials place Contract Callers in the BPO/contact center segment.. Market Signals: Public contact and consumer pages indicate ongoing active operations and consumer-facing compliance/dispute information.. Market Signals: Publicly visible materials suggest a regulated-industry service. Key Firmographics: Founded Year: 1926. Revenue Display: $50M-$100M (public profile estimate). Sectors Display: Utility. Sectors Display: Telecom. Sectors Display: Financial services. Sectors Display: Government. Headquarters Display: Augusta, Georgia, United States. Employee Count Display: 501-1,000 (public profile estimate). Ownership Type Display: Privately held corporation. Employee & Client Sentiment: Red Flags: Ratings on Indeed are below neutral overall in the available public reviews.. Red Flags: Reviews reference management, pay, and job security concerns..

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Augusta. Centers: Model: HQ. Centers: Country: United States. Services & Offerings: Categories: Name: Call center solutions. Categories: Services: First-party support. Categories: Services: Third-party support. Categories: Services: Back-office solutions. Categories: Services: Third-party recoveries. Categories: Services: Appointment scheduling. Categories: Services: Compliance calls. Categories: Services: Survey calls. Categories: Services: Application/enrollment assistance. Categories: Name: Utility field services. Categories: Services: Field credit and collections. Categories: Services: AMI/AMR installs. Categories: Services: Meter services. Categories: Services: Meter reading. Categories: Services: Storm support. Categories: Services: LIHEAP outreach. Categories: Services: Gas infrastructure services. Categories: Services: Demand response. Categories: Services: Asset tracking. Categories: Services: Mobile workforce software. Executive Summary: Summary: Contract Callers Inc. is a privately held BPO company headquartered in Augusta, Georgia, offering contact center and utility field services. Public sources consistently place its founding in 1926 and describe it as serving multiple sectors with a compliance-focused service model.[1][2][5]. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Tim Wertz. Executives: Title: President. Recent News: Articles: Date: 2026-01-06. Articles: Title: Interaction Collector deployment announced on company press page. Articles: Source: Contract Callers press page. Articles: Summary: The company’s press page notes deployment of Interaction Collector, formerly the Latitude software suite, from Interactive Intelligence.. Reputation & Reviews: Summary: Public review and directory data are limited and inconsistent. One public review source shows an Indeed rating, but the snippet available does not provide enough verified context for a reliable quality assessment; other public directory profiles describe the company positively but are not review platforms.[10][3][4]. Credentials: Detail: Public snippet indicates an overall rating based on 9

Methodology

Contract Callers INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 47 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Trust & Safety

Industries Served

• E-commerce & Retail

Contact

Website: https://www.contractcallers.com

Email: info@contractcallers.com

Phone: 800-338-5443

LinkedIn: http://www.linkedin.com/company/contract-callers-inc-

Frequently Asked Questions

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