Crescent scorecard

Company Overview

Crescent is a BPO company, founded in 2018, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: practical. Voice: supportive. Voice: small-business-oriented. Tagline: created to save you time, and help you make more money. Client Value Proposition: Summary: Crescent’s public messaging focuses on saving clients time, reducing overwhelm, and letting businesses concentrate on higher-value work by outsourcing recurring administrative and support tasks.. Value Points: Title: Time savings. Value Points: Description: The company positions its services as a way to remove routine admin work from client workloads.. Value Points: Title: Operational support. Value Points: Description: Public materials emphasize help with day-to-day business operations such as invoicing, diary management, and office administration.. Value Points: Title: Flexible specialist assistance. Value Points: Description: The provider offers multiple support categories that can be engaged as needed rather than through a single fixed function.. Company Overview: Highlights: UK-based virtual assistance and BPO provider. Highlights: Remote support for businesses and sole traders. Highlights: Core emphasis on admin, back-office, and operational support. Description: Crescent Business Support is a UK-based virtual assistance and business process outsourcing provider offering remote admin and back-office support to businesses. The company presents itself as a time-saving business support partner focused on helping clients delegate routine operational work.. Competitive Differentiators: Differentiators: Title: Broad back-office coverage. Differentiators: Description: The firm combines bookkeeping, office management, HR admin, social media, and operations support under one provider.. Differentiators: Title: Remote and flexible delivery model. Differentiators: Description: Public listings describe the business as a virtual assistance provider that delivers support remotely to a range of business sizes.. Differentiators: Title: UK-based associate network. Differentiators: Description: A public profile states the company works with UK-based

Strengths

• Brand Profile: Voice: practical. Voice: supportive. Voice: small-business-oriented. Tagline: created to save you time, and help you make more money. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Crescent’s public messaging focuses on saving clients time, reducing overwhelm, and letting businesses concentrate on higher-value work by outsourcing recurring administrative and support tasks.. Value Points: Title: Time savings. Value Points: Description: The company positions its services as a way to remove routine admin work from client workloads.. Value Points: Title: Operational support. Value Points: Description: Public materials emphasize help with day-to-day business operations such as invoicing, diary management, and office administration.. Value Points:. (public_web; observed 2026-08-20)
• Company Overview: Highlights: UK-based virtual assistance and BPO provider. Highlights: Remote support for businesses and sole traders. Highlights: Core emphasis on admin, back-office, and operational support. Description: Crescent Business Support is a UK-based virtual assistance and business process outsourcing provider offering remote admin and back-office support to businesses. The company presents itself as a time-saving business support partner focused on helping clients delegate routine operational work.. (public_web; observed 2025-08-28)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 43

• egs: 36.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.8
• digital_readiness: 47.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO/virtual assistant providers. Competitors: Evidence: Crescent is described as a virtual assistance and BPO service provider.. Competitors: Relationship: direct. Positioning: UK-based virtual assistance and outsourced business support provider serving businesses remotely.. Market Signals: Works with UK-based VAs and freelancers.. Market Signals: Serves a broad set of support tasks rather than a single vertical.. Differentiators: Offers remote business support across admin, bookkeeping, social media, HR and office management.. Differentiators: Publishes hourly pricing on service pages.. Differentiators: Positions as a flexible UK-based support option.. Hiring & Workforce Signals: Workforce Signals: Employee Count: Value: 1-10. Workforce Signals: Employee Count: Source: LinkedIn. Workforce Signals: Employee Count: Confidence: confirmed. Pricing & Engagement: Models: Name: Hourly rate. Models: Best For: Task-based or variable support needs. Models: Description: Bookkeeping and office management pages show £37+VAT per hour with a 1-hour minimum charge.. Models: Name: Fixed-fee single service. Models: Best For: One-off, clearly scoped support. Models: Description: A LinkedIn profile review page advertises a complete profile review service from £45 plus VAT.. Summary: Publicly visible pricing is limited, but some service pages show hourly billing with VAT and a minimum charge. A separate page lists a profile review from a fixed starting price.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Bookkeeping and basic accounts. Categories: Services: Bookkeeping. Categories: Services: Support with Xero. Categories: Services: Invoice follow-up and payment monitoring. Categories: Services: Basic accounts. Categories: Name: Office and virtual assistant support. Categories: Services: Diary management. Categories: Services: Call handling. Categories: Services: Travel booking. Categories: Services: Meeting notes. Categories: Services: General administration. Categories: Services: Email account management. Categories: Services: Data entry. Categories: Services: Copy typing. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Leeds. Centers: Model: remote / virtual support. Centers: Country: United Kingdom. Key Firmographics: Founded Year: 2018. Sectors Display: Virtual assistance. Sectors Display: Business process outsourcing. Sectors Display: Administrative support. Sectors Display: Bookkeeping. Sectors Display: HR administration. Sectors Display: Social media support. Headquarters Display: Leeds, England, United Kingdom. Ownership Type Display: Privately held limited company. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Amy Russell. Executives: Title: Director / Co-Founder. Recent News: Articles: Date: 2026-01-30. Articles: Title: Crescent business-support article on outsourcing admin tasks. Articles: Source: Crescent Business Support. Articles: Summary: Company blog content discusses outsourcing admin work and its operational benefits.. Articles: Date: 2025-08-07. Articles: Title: Office manager duties article. Articles: Source: Crescent Business Support. Articles: Summary: Company blog content explains office manager responsibilities and related compliance support.. Articles: Date: 2025-02-10. Articles: Title: LinkedIn profile review offer published. Articles: Source: Crescent Business Support. Articles: Summary: The firm published a fixed-price LinkedIn profile review offer.. Reputation & Reviews: Summary: Public-facing review and directory sources describe Crescent positively as experienced, reputable, and award-winning, but no independently verifiable third-party rating score was available from the sources reviewed.. Credentials: Detail: Described as a reputable virtual assistant provider.. Credentials: Platform: Outsource Accelerator. Credentials: Detail: Company and executive profiles describe the firm as award-winning and experienced.. Credentials: Platform: LinkedIn. Executive Summary: Summary: Crescent Business Support appears to be a Leeds-based virtual assistant and BPO firm serving UK businesses with outsourced administrative, bookkeeping, HR, social media, office management, and related support services.. Tech Stack & Tools: Tools: Category: AI. Tools:

Methodology

Crescent's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 28 distinct source URLs and retained 30 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.crescentva.co.uk

Email: amy@crescentva.co.uk

Phone: 0113 434 4041

LinkedIn: http://www.linkedin.com/company/crescent-virtual-assistant-limited

Frequently Asked Questions

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