Cross Skills scorecard

Company Overview

Cross Skills is a BPO company, founded in 2009, with approximately 11-50 employees.

How Cross Skills outshines the competition Cross Skills organization structure Sample highlight service offering of Cross Skills The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: personalized. Voice: service-oriented. Voice: professional. Client Value Proposition: Summary: Public materials position Cross Skills as a flexible outsourcing partner that provides customized, multi-skilled virtual assistant support and operational management for clients seeking remote team augmentation.. Value Points: Title: Flexible tailoring. Value Points: Description: Services are adjusted to client needs and expected output.. Value Points: Title: Operational leverage. Value Points: Description: The provider states it can cover hiring, management, training, and QA for campaigns.. Value Points: Title: Brand-conscious service delivery. Value Points: Description: Public copy frames agents as brand ambassadors rather than generic call center staff.. Company Overview: Highlights: Filipino-founded and managed startup BPO/virtual assistant team. Highlights: Customized services for international companies. Highlights: Emphasis on multi-skilled virtual assistants and brand representation. Description: Cross Skills is presented publicly as a Filipino-founded and managed startup BPO/virtual assistant team that serves international companies with customized support. Public listings also describe the broader Cross Skills brand as a skills-building and professional training venture, so the xskills.team profile should be treated as a BPO-oriented presence rather than a fully verified standalone corporate record.. Competitive Differentiators: Differentiators: Title: Multi-skilled staffing model. Differentiators: Description: Public copy emphasizes virtual assistants with multiple skill sets rather than single-function seat filling.. Differentiators: Title: Customized client alignment. Differentiators: Description: The company states that services are personalized to each client's needs and expected output.. Differentiators: Title: Management-inclusive delivery. Differentiators: Description: Public listings say the provider handles hiring, management, training, and quality assurance for campaigns.. Differentiators: Title: Philippines-based BPO positioning. Differentiators: Description: The firm is publicly described as a Filipino-founded and

Strengths

• Brand Profile: Voice: personalized. Voice: service-oriented. Voice: professional. (public_web; observed 2026-06-12)
• Client Value Proposition: Summary: Public materials position Cross Skills as a flexible outsourcing partner that provides customized, multi-skilled virtual assistant support and operational management for clients seeking remote team augmentation.. Value Points: Title: Flexible tailoring. Value Points: Description: Services are adjusted to client needs and expected output.. Value Points: Title: Operational leverage. Value Points: Description: The provider states it can cover hiring, management, training, and QA for campaigns.. Value Points: Title: Brand-conscious service delivery. Value Points: Description: Public. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Filipino-founded and managed startup BPO/virtual assistant team. Highlights: Customized services for international companies. Highlights: Emphasis on multi-skilled virtual assistants and brand representation. Description: Cross Skills is presented publicly as a Filipino-founded and managed startup BPO/virtual assistant team that serves international companies with customized support. Public listings also describe the broader Cross Skills brand as a skills-building and professional training venture, so the xskills.team profile should be treated as a BPO-oriented presence rather than a. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 38.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 35
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Generic virtual assistant BPO providers. Competitors: Evidence: Public profile describes Cross Skills as a startup BPO focused on expert virtual assistants and personalized services.. Competitors: Relationship: alternative. Positioning: A Filipino-founded and managed startup BPO offering personalized virtual assistant and campaign support services for international clients.. Market Signals: Privately held. Market Signals: Founded 2019 per LinkedIn profile. Market Signals: Small-company footprint implied by public company profile. Differentiators: Personalized service according to client needs and expected output. Differentiators: Filipino-founded and managed startup BPO. Differentiators: Hiring, management, training, and quality assurance included in campaign support. Key Firmographics: Founded Year: 2019. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Virtual assistant services. Sectors Display: BPO. Headquarters Display: Makati, Metro Manila, Philippines. Employee Count Display: 11-50 employees. Ownership Type Display: Privately held. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Virtual assistant support. Categories: Services: Expert virtual assistants. Categories: Services: Personalized support tailored to client needs. Categories: Services: Multi-skilled campaign support. Categories: Name: BPO operations. Categories: Services: Agent hiring support. Categories: Services: Agent management. Categories: Services: Training. Categories: Services: Quality assurance. Categories: Name: Client-facing outsourcing. Categories: Services: Support for international companies. Categories: Services: Services for businesses across different niches. Categories: Services: Brand ambassador style customer representation. Executive Summary: Summary: Public sources indicate Cross Skills is a privately held, small-team BPO/outsourcing provider associated with virtual assistant services, operating with a Philippines-based footprint and a client-facing approach centered on personalized support and multi-skilled staffing.. Delivery Center Details: Centers: City: Makati. Centers: Country: Philippines. Centers: City: Kawit. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Anna Bonalba. Executives: Title: Chief Executive Officer.

Geography

Countries listed in the structured record include -. Pricing & Engagement: Models: Name: Hourly per-agent pricing. Models: Best For: Campaign-based or managed virtual assistant engagements. Models: Description: A public listing states $17/hour per agent and says the company handles hiring, management, training, and QA.. Summary: One public source references a rate of $17/hour per agent, but no broader pricing sheet or contract structure is publicly verified.. Reputation & Reviews: Summary: No independent review-platform ratings were verified from the available public sources. Public-facing company pages primarily provide self-description and directory metadata, so reputation evidence is limited..

Methodology

Cross Skills's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 2 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.redcross.org/

Email: hire@xskills.team

Phone: +63 919 674 6452

Frequently Asked Questions

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