Cuscapi scorecard

Company Overview

Cuscapi is a BPO company.

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Executive summary

Brand Profile: Voice: enterprise-focused. Voice: solution-oriented. Voice: industry-spanning. Tagline: Empower Your Business Potentials & Improve Your .... Client Value Proposition: Summary: Cuscapi positions itself as a provider of integrated operational and technology solutions that help businesses manage front-line operations, secure systems, and outsource selected support functions.. Value Points: Title: Operational efficiency. Value Points: Description: POS and restaurant management tools are designed to support day-to-day outlet and business operations.. Value Points: Title: Risk and security support. Value Points: Description: Information technology security solutions are part of the public offering set.. Value Points: Title: End-to-end service mix. Value Points: Description: The combination of software, consulting, integration, and outsourcing suggests a bundled delivery model.. Company Overview: Tagline: Empower Your Business Potentials & Improve Your .... Highlights: Founded in 1978 as DTS (Malaysia) Sdn Bhd.. Highlights: Described as a pioneer provider of Point-of-Sale systems in Malaysia.. Highlights: Serves retail, hospitality, automotive, telecommunications, financial, and public services sectors.. Description: Cuscapi is a Malaysia-based technology company providing business management solutions, information technology security solutions, consulting services, and contact centre outsourcing services across multiple industries.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources state the company was established in 1978, supporting a long operating history in business and POS solutions.. Differentiators: Title: Broad solution stack. Differentiators: Description: The company combines POS, restaurant management, outlet management, IT security, consulting, and outsourcing services in one portfolio.. Differentiators: Title: Multi-industry coverage. Differentiators: Description: Public materials name multiple target sectors, including retail, hospitality, automotive, telecommunications, financial services, and public services.. Competitive Landscape: Competitors: Name: Other POS and business

Strengths

• Brand Profile: Voice: enterprise-focused. Voice: solution-oriented. Voice: industry-spanning. Tagline: Empower Your Business Potentials & Improve Your .... (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Food and beverage. Clients: Client Name: KFC. Clients: Segment: Enterprise. Clients: Industry: Food and beverage. Clients: Client Name: Old Town White Coffee. Industry Concentration: Retail and hospitality. Industry Concentration: Automotive. Industry Concentration: Telecommunications. Industry Concentration: Financial services. Industry Concentration: Public services. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Cuscapi positions itself as a provider of integrated operational and technology solutions that help businesses manage front-line operations, secure systems, and outsource selected support functions.. Value Points: Title: Operational efficiency. Value Points: Description: POS and restaurant management tools are designed to support day-to-day outlet and business operations.. Value Points: Title: Risk and security support. Value Points: Description: Information technology security solutions are part of the public offering set.. Value Points: Title: End-to-end service mix.. (public_web; observed 2025-11-02)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-24)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Food and beverage. Clients: Client Name: KFC. Clients: Segment: Enterprise. Clients: Industry: Food and beverage. Clients: Client Name: Old Town White Coffee. Industry Concentration: Retail and hospitality. Industry Concentration: Automotive. Industry Concentration: Telecommunications. Industry Concentration: Financial services. Industry Concentration: Public services. Key Firmographics: Founded Year: 1978. Sectors Display: Restaurant management solutions. Sectors Display: Information technology. Sectors Display: Retail. Sectors Display: Hospitality. Sectors Display: Automotive. Sectors Display: Telecommunications. Sectors Display: Financial services. Sectors Display: Public services. Headquarters Display: Petaling Jaya, Selangor, Malaysia. Ownership Type Display: Public company / listed group. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Business management solutions. Categories: Services: Point-of-Sale systems. Categories: Services: Restaurant management solutions. Categories: Services: Outlet management solutions. Categories: Name: Technology and security. Categories: Services: Information technology security solutions. Categories: Services: Network security. Categories: Name: Professional services. Categories: Services: Consulting services. Categories: Services: IT consulting services. Categories: Services: System integration. Categories: Name: Outsourcing services. Categories: Services: Contact centre outsourcing services. Executive Summary: Summary: Cuscapi is a Malaysian public technology company focused on restaurant and business management solutions, with additional offerings in IT security, consulting, and contact centre outsourcing. Public sources consistently place the company in Petaling Jaya, Malaysia, and identify it as operating across hospitality, retail, and related service sectors.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Point-of-sale systems. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Business management solutions. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Information technology security solutions. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Consulting services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name:

Geography

Delivery Center Details: Centers: City: Petaling Jaya. Centers: Country: Malaysia. Centers: City: Ho Chi Minh City. Centers: Country: Vietnam. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Appointed Alternate Director in 2018 and re-designated as Executive Chairman on 4 June 2018.. Executives: Name: Jayakumar Panneer Selvam. Executives: Title: Executive Chairman. Executives: Bio: Listed publicly as CEO of Cuscapi Berhad; public profile materials indicate the role began in 2022.. Executives: Name: Fang Kok Hong Peter. Executives: Title: Chief Executive Officer. Executives: Name: Khazali bin Ahmad. Executives: Title: Executive Director. Asset Logo: Visibility: public. Description Long: Facebook WhatsApp Email LinkedIn Twitter - ENQUIRY TO REQUEST FOR A PRODUCT DEMOTO REQUEST FOR A MEETING / PRESENTATIONTO REQUEST FOR A QUOTETO REQUEST FOR A DETAILED INFOOTHERS \[ PLEASE STATE \].

Methodology

Cuscapi's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: http://www.cuscapi.com

Email: information@cuscapi.com

Phone: 623 7777

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