Cxperts scorecard

Company Overview

Cxperts is a BPO company, founded in 2020, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: customer experience. Voice: outsourcing. Voice: global. Voice: career-oriented. Voice: solutions-focused. Client Value Proposition: Summary: Cxperts positions itself as a scalable CX partner that helps brands improve customer experience, retention, and operational efficiency through customized support teams and global delivery options.. Value Points: Title: Scalable support capacity. Value Points: Description: Offers flexible onshore, nearshore, and offshore delivery to match program needs and time zones.. Value Points: Title: Channel coverage. Value Points: Description: Supports customer interactions across voice and digital channels.. Value Points: Title: Industry alignment. Value Points: Description: References work with telecom, retail, healthcare, technology, digital services, and government sectors.. Value Points: Title: Quality and brand fit. Value Points: Description: Claims deep brand immersion and AI-enhanced training to deliver accurate, brand-consistent support.. Company Overview: Tagline: Contact Center Outsourcing & Customer Experience. Highlights: Global delivery footprint across the USA, Mexico, Guatemala, Belize, Colombia, and the Philippines.. Highlights: Omnichannel support spanning phone, chat, email, and social channels.. Highlights: Positions itself as a brand-aligned CX partner with custom teams and AI-enhanced training.. Description: Cxperts is a global customer experience and BPO provider focused on omnichannel customer care, sales, retention, collections, technical support, and back office operations across onshore, nearshore, and offshore delivery locations.. Competitive Differentiators: Differentiators: Title: Distributed global delivery network. Differentiators: Description: Operates across multiple geographies including the USA, Mexico, Guatemala, Belize, Colombia, and the Philippines, with plans referenced for additional expansion in older company material.. Differentiators: Title: Brand-integrated CX delivery. Differentiators: Description: Describes its teams as deeply immersed in client brands and tailored to align with enterprise workflows and

Strengths

• Brand Profile: Voice: customer experience. Voice: outsourcing. Voice: global. Voice: career-oriented. Voice: solutions-focused. (public_web; observed 2026-08-24)
• Client Portfolio: Industry Concentration: telecom. Industry Concentration: retail. Industry Concentration: healthcare. Industry Concentration: technology. Industry Concentration: digital services. (public_web; observed 2026-08-16)
• Client Value Proposition: Summary: Cxperts positions itself as a scalable CX partner that helps brands improve customer experience, retention, and operational efficiency through customized support teams and global delivery options.. Value Points: Title: Scalable support capacity. Value Points: Description: Offers flexible onshore, nearshore, and offshore delivery to match program needs and time zones.. Value Points: Title: Channel coverage. Value Points: Description: Supports customer interactions across voice and digital channels.. Value Points: Title: Industry alignment. Value Points: Description: References. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 44

• egs: 34.6
• growth: 50
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 29.5
• digital_readiness: 44.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: telecom. Industry Concentration: retail. Industry Concentration: healthcare. Industry Concentration: technology. Industry Concentration: digital services. Competitive Landscape: Competitors: Name: Assistant Match. Competitors: Evidence: Listed in a BPO directory context alongside cxperts.us.. Competitors: Relationship: direct. Competitors: Name: Statcall. Competitors: Evidence: Listed in a BPO directory context alongside cxperts.us.. Competitors: Relationship: direct. Competitors: Name: DigiReps. Competitors: Evidence: Listed in a BPO directory context alongside cxperts.us.. Competitors: Relationship: direct. Competitors: Name: Bilingual LS. Competitors: Evidence: Listed in a BPO directory context alongside cxperts.us.. Competitors: Relationship: direct. Competitors: Name: My Virtual Assistant. Competitors: Evidence: Listed in a BPO directory context alongside cxperts.us.. Competitors: Relationship: direct. Positioning: Omnichannel customer experience and business process outsourcing provider with nearshore and offshore delivery across the Americas and the Philippines.. Market Signals: Directory and profile pages describe cxperts as an outsourcing/offshoring consulting and CX provider.. Market Signals: Public website emphasizes nearshore and offshore service delivery.. Market Signals: Career page indicates active hiring interest but no current openings at one location.. Differentiators: Global operations spanning the United. Hiring & Workforce Signals: Open Positions: Title: Customer Service Representative. Open Positions: Location: Guatemala. Open Positions: Seniority: entry-level. Open Positions: Department: Customer Care. Open Positions: Title: Bilingual Customer Service Representatives – Work From Home. Open Positions: Location: Guatemala. Open Positions: Seniority: entry-level. Open Positions: Department: Customer Care. Open Positions: Title: Customer Service Representative. Open Positions: Location: Manila, Iloilo. Open Positions: Seniority: entry-level. Open Positions: Department: Customer Care. Workforce Signals: Career Page Active: true. Workforce Signals: Unfilled Location Notice: true. Workforce Signals: Talent Community Available: true. Key Firmographics: Sectors Display: Telecommunications. Sectors Display: Retail. Sectors Display: Healthcare. Sectors Display: Technology. Sectors Display: Digital services. Sectors Display: Government. Headquarters Display: Cheyenne, Wyoming,

Geography

Countries listed in the structured record include Philippines. Delivery Center Details: Centers: City: Cheyenne. Centers: Country: United States. Centers: City: Mexico. Centers: Country: Mexico. Centers: City: Guatemala. Centers: Country: Guatemala. Centers: City: Belize. Centers: Country: Belize. Centers: City: Colombia. Centers: Country: Colombia. Centers: City: Philippines. Centers: Country: Philippines. Pricing & Engagement: Models: Name: Strategy call engagement. Models: Best For: Organizations evaluating outsourced CX programs. Models: Description: Prospects are directed to submit a form or email the company to scope goals, timelines, and delivery regions.. Summary: No public pricing, rate card, or contract model was found on the public sources reviewed; only contact-through-form or email engagement is publicly described.. Services & Offerings: Categories: Name: Customer experience. Categories: Services: Customer care. Categories: Services: White glove services. Categories: Services: Omnichannel support across phone, chat, email, and social. Categories: Name: Revenue and retention. Categories: Services: Sales. Categories: Services: Retention. Categories: Services: Demand generation. Categories: Services: Customer retention support. Categories: Name: Operations. Categories: Services: Collections. Categories: Services: Technical support. Categories: Services: Back office. Categories: Name: Delivery model. Categories: Services: Onshore support. Categories: Services: Nearshore support. Categories: Services: Offshore support. Categories: Services: Brick-and-mortar centers. Categories: Services: Work-from-home models. Executive Summary: Summary: Cxperts presents itself as a global omnichannel CX and BPO provider serving telecom, retail, healthcare, technology, digital services, and government clients through distributed delivery centers and work-from-home models.. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2026-08-25. Articles: Title: Insights content on responsible AI and technical support outsourcing. Articles: Source: cxperts. Articles: Summary: The company’s public insights page highlights operational themes including human expertise, responsible AI, and technical support outsourcing.. Articles: Date:

Methodology

Cxperts's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 53 distinct source URLs and retained 49 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cxperts.us

Email: contact@cxperts.us

Phone: -

Frequently Asked Questions

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