Custom Communications scorecard

Company Overview

Custom Communications is a BPO company, founded in 1998, with approximately 250-499 employees. They specialize in Technical Support, Customer Support. They serve the E-commerce & Retail industries.

Its team of technicians is highly trained and experienced in providing quality customer service and technical support. The organization has a recordrevenue of $5 to $25 million (USD) annually, and its customer base includes both large and small companies. It has 1 to 50 employees working daily to ensure customer satisfaction. Custom Communications has been in business for over twenty years and has established itself as one of the leading telecommunications service providers in the industry. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Confident. Voice: Service-oriented. Voice: Growth-focused. Voice: Operational. Tagline: Supplying award-winning, mobile field service technicians & management for over twenty years.. Imagery Style: Professional service/career-oriented brand presentation with emphasis on technicians and managed field service operations.. Client Value Proposition: Summary: Custom Communications positions its value around helping service providers scale field operations with managed technicians, operational monitoring, and a customer experience layer designed to fit existing client infrastructure.. Value Points: Title: Operational scale. Value Points: Description: Claims millions of completed work orders and a large national footprint in mobile field services.. Value Points: Title: Flexible fit. Value Points: Description: States it can work within a client’s current infrastructure and adapt to client-specific needs.. Value Points: Title: Service quality focus. Value Points: Description: Emphasizes hands-on management, direct technician relationships, and award-winning customer service.. Company Overview: Tagline: Supplying mobile field service technicians and management for over twenty years.. Highlights: Claims over 20 years of experience.. Highlights: States it has completed more than 3.5 million work orders.. Highlights: Describes itself as one of the nation’s largest providers of managed mobile field services.. Highlights: Emphasizes award-winning mobile field service technicians and management.. Description: Custom Communications, Inc. presents itself as a provider of managed mobile field services, working with national service providers to support in-home and off-property workforce needs.. Competitive Differentiators: Differentiators: Title: Scale in managed mobile field services. Differentiators: Description: The company describes itself as one of the nation’s largest providers in this category and references more than 3.5 million completed work orders.. Differentiators: Title: Long operating history. Differentiators: Description: Public company

Strengths

• Brand Profile: Voice: Confident. Voice: Service-oriented. Voice: Growth-focused. Voice: Operational. Tagline: Supplying award-winning, mobile field service technicians & management for over twenty years.. Imagery Style: Professional service/career-oriented brand presentation with emphasis on technicians and managed field service operations.. (public_web; observed 2026-08-04)
• Client Portfolio: Clients: Segment: National client. Clients: Industry: Telecommunications / pay TV. Clients: Client Name: Dish. Clients: Segment: National client. Clients: Industry: Consumer electronics / smart home. Clients: Client Name: Samsung. Clients: Segment: Multiple national clients. Clients: Industry: Warranty services. Clients: Client Name: National in-home warranty companies. Industry Concentration: Telecommunications / pay TV. Industry Concentration: Appliance repair. Industry Concentration: Smart home / broadband / device services. (public_web; observed 2025-02-05)
• Client Value Proposition: Summary: Custom Communications positions its value around helping service providers scale field operations with managed technicians, operational monitoring, and a customer experience layer designed to fit existing client infrastructure.. Value Points: Title: Operational scale. Value Points: Description: Claims millions of completed work orders and a large national footprint in mobile field services.. Value Points: Title: Flexible fit. Value Points: Description: States it can work within a client’s current infrastructure and adapt to client-specific needs.. Value. (public_web; observed 2026-08-04)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-04)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2018-07-05)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-02-05)

Firmographics

GB100 score

Overall score: 44

• egs: 42.7
• growth: 45.4
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 33.5
• digital_readiness: 41.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Custom Communications's structured service taxonomy includes Technical Support, Customer Support. Client Portfolio: Clients: Segment: National client. Clients: Industry: Telecommunications / pay TV. Clients: Client Name: Dish. Clients: Segment: National client. Clients: Industry: Consumer electronics / smart home. Clients: Client Name: Samsung. Clients: Segment: Multiple national clients. Clients: Industry: Warranty services. Clients: Client Name: National in-home warranty companies. Industry Concentration: Telecommunications / pay TV. Industry Concentration: Appliance repair. Industry Concentration: Smart home / broadband / device services. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Public listings frame the company as a service provider for technical field service work, which differs from standard contact-center BPO.. Competitors: Relationship: alternative. Competitors: Name: Other managed field service providers. Competitors: Evidence: The company describes itself as one of the nation's largest providers of managed mobile field services.. Competitors: Relationship: direct. Competitors: Name: Traditional contact center outsourcers. Competitors: Evidence: The firm references a dedicated call center supporting work-order management, but its core offering is field service operations.. Competitors: Relationship: adjacent. Positioning: Managed mobile field services provider focused on in-home and off-property work force services rather than a traditional offshore BPO model.. Market Signals: Claims over 3.5 million completed work orders. Market Signals: Positions itself as one of the nation's largest managed mobile field services providers. Market Signals: References partnerships with national brands and warranty companies. Differentiators: Proprietary workflow/database stack. Differentiators: Long operating. Delivery Center Details: Centers: City: Raleigh. Centers: Model: HQ / corporate office. Centers: Country: United States. Centers: City: Tri-Cities. Centers: Model: Field service market coverage. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Installation Technician. Open Positions: Location: Tri-Cities, TN. Open Positions: Seniority: Entry level. Open Positions: Department: Operations / Field Services. Workforce Signals: Bonus Offers: true. Workforce Signals:

Geography

Countries listed in the structured record include -. Key Firmographics: Founded Year: 1998. Revenue Display: $29.6 Million. Sectors Display: Customer services. Sectors Display: Field services. Sectors Display: Telecommunications support. Headquarters Display: Raleigh, North Carolina, United States. Employee Count Display: 100-200 employees. Ownership Type Display: Private company. Employee & Client Sentiment: Green Flags: Public career pages emphasize growth-oriented recruiting language. Green Flags: Public materials reference award-winning service and long operating history. Sentiment Trend: unknown. Sentiment Themes: Theme: Career growth and earnings messaging. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: award winning careers. Sentiment Themes: Key Phrases: fast-paced, growing team. Sentiment Themes: Key Phrases: unlimited earning potential. Employee Satisfaction: unknown. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Proprietary database. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: API integrations. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Vendor inventory management. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Contractor performance grading. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Client reconciliation. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Work order management. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Dedicated call center. Proprietary Tech: Proprietary database for customer data warehousing. Proprietary Tech: Proprietary workflow supporting API integrations, vendor inventory management, contractor performance grading, client reconciliation, and work order management. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Founded the company in 1998; previously worked as an in-home service technician.. Executives: Name: Chris Arbutina. Executives: Title: Founder and President. Executives: Name: Kate Adams. Executives: Title: Chief Financial Officer. Reputation & Reviews: Summary: Public review signals

Methodology

Custom Communications's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 26 distinct source URLs and retained 27 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ccicustom.com

Email: info@we-answer4you.com

Phone: (925) 449-2303

LinkedIn: https://www.linkedin.com/company/ccicustom

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes