Customer Connect Malaysia Sdn Bhd scorecard

Company Overview

Customer Connect Malaysia Sdn Bhd is a BPO company, founded in 2013, with approximately 1-49 employees. They specialize in Technical Support, Recruitment. They serve the E-commerce & Retail industries.

[](https://www.instagram.com/customerconnectmalaysia)[](https://twitter.com/customerconnec3)[](https://t.me/customerconnectmalaysia) - Infrastructure & Transportation Hub - Leadership - Social Responsibility - Facilities - Telesales - Customer Service - Technical Support - Insourcing

Executive summary

Brand Profile: Voice: customer-focused. Voice: service-oriented. Voice: trust-building. Imagery Style: Public site copy emphasizes customer support, personalization, and local-homegrown positioning.. Client Value Proposition: Summary: CCM’s stated value proposition is contact centre and BPO support that helps organizations grow flexibly and efficiently while maintaining control, with services adaptable to client requirements.. Value Points: Title: Flexible operating model. Value Points: Description: The company emphasizes outsourcing or insourcing options to match client needs.. Value Points: Title: Operational control. Value Points: Description: Public positioning says clients can gain support without losing control of their operations.. Value Points: Title: Efficiency and ROI focus. Value Points: Description: Third-party profile text states the service model is designed to improve efficiency and return on investment.. Value Points: Title: Customer convenience support. Value Points: Description: The solutions page frames its offering around listening to customers and supporting them on the right platforms.. Company Overview: Tagline: We are more than an outsourcer.. Highlights: MSC status company. Highlights: Located in Kuala Lumpur Sentral. Highlights: Provides inbound and outbound services. Highlights: Serves various industries. Description: Customer Connect Malaysia Sdn Bhd (CCM) is a Malaysia-based contact centre and business process outsourcing provider that presents itself as an MSC status company located in Kuala Lumpur Sentral. Its public website states that it provides both inbound and outbound services and serves various industries.. Competitive Differentiators: Differentiators: Title: MSC status and KL Sentral location. Differentiators: Description: The company highlights its MSC status and location in Kuala Lumpur Sentral / Malaysia’s first MSC Cybercentre as an operational advantage.. Differentiators: Title: Dual outsourcing and insourcing model. Differentiators: Description:

Strengths

• Brand Profile: Voice: customer-focused. Voice: service-oriented. Voice: trust-building. Imagery Style: Public site copy emphasizes customer support, personalization, and local-homegrown positioning.. (public_web; observed 2026-06-06)
• Client Value Proposition: Summary: CCM’s stated value proposition is contact centre and BPO support that helps organizations grow flexibly and efficiently while maintaining control, with services adaptable to client requirements.. Value Points: Title: Flexible operating model. Value Points: Description: The company emphasizes outsourcing or insourcing options to match client needs.. Value Points: Title: Operational control. Value Points: Description: Public positioning says clients can gain support without losing control of their operations.. Value Points: Title: Efficiency and ROI focus.. (public_web; observed 2026-08-20)
• Company Overview: Tagline: We are more than an outsourcer.. Highlights: MSC status company. Highlights: Located in Kuala Lumpur Sentral. Highlights: Provides inbound and outbound services. Highlights: Serves various industries. Description: Customer Connect Malaysia Sdn Bhd (CCM) is a Malaysia-based contact centre and business process outsourcing provider that presents itself as an MSC status company located in Kuala Lumpur Sentral. Its public website states that it provides both inbound and outbound services and serves various industries.. (public_web; observed 2026-06-06)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-06)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-14)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-03-12)

Firmographics

GB100 score

Overall score: 43

• egs: 37.4
• growth: 47.8
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 29.2
• digital_readiness: 42.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Customer Connect Malaysia Sdn Bhd's structured service taxonomy includes Technical Support, Recruitment. Competitive Landscape: Competitors: Name: Other Malaysia BPO/contact center providers. Competitors: Evidence: Public directory-style sources categorize the company as a BPO/contact center operator, but no named competitor list was verified from public sources.. Competitors: Relationship: adjacent. Positioning: A Malaysia-based BPO/contact-center provider positioned around customer convenience, personalized relationships, and MSC-status local delivery.. Market Signals: Jobstreet describes the business as specializing in 3rd stream call centre through all channels.. Market Signals: Public reviews suggest price pressure and employee-experience challenges, which can affect competitive perception.. Differentiators: MSC status company located in Kuala Lumpur Sentral.. Differentiators: Local homegrown brand positioning.. Differentiators: Claims focus on supporting customers on the right platforms and building trust through personalized relationships.. Key Firmographics: Founded Year: 2013. Revenue Display: < $5 million (third-party estimate). Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business services. Sectors Display: Call center / BPO. Headquarters Display: Kuala Lumpur Sentral / Plaza Sentral, Kuala Lumpur, Malaysia. Employee Count Display: 51-200 employees (LinkedIn); 36 employees / 20-49 employees also appear in third-party directories. Ownership Type Display: Privately held. Reputation & Reviews: Summary: Publicly verifiable review scores or formal client testimonials were not found in the accessible sources. Third-party directories mention company profile details, but no reliable aggregated rating was available.. Employee & Client Sentiment: Red Flags: Multiple public reviews mention low pay and weak benefits.. Red Flags: Several reviews cite toxic or poor management.. Green Flags: Some reviews describe good teamwork and a flexible schedule.. Green Flags: Jobstreet ratings indicate employees recommend the employer to friends.. Sentiment Trend: unknown. Sentiment Themes: Theme: Management quality and workplace culture. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: terrible management. Sentiment Themes: Key Phrases: toxic management. Sentiment Themes: Key Phrases:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kuala Lumpur. Centers: Model: office-based. Centers: Country: Malaysia. Executive Summary: Summary: CCM is a privately held Malaysian outsourcing and offshoring consulting company founded in 2013, with a Kuala Lumpur headquarters and a public positioning around contact centre solutions, BPO, project management, and talent management.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public page text indicates he is part of the leadership team and that the company is driven by leaders who have 'walked the talk' and led award-winning contact centres.. Executives: Name: En Yunus Tasim. Executives: Title: Leader referenced on the company leadership page. Pricing & Engagement: Summary: No public pricing, rate card, or standardized contract model was found in the available sources.. Services & Offerings: Categories: Name: Contact centre services. Categories: Services: Inbound call handling. Categories: Services: Outbound call handling. Categories: Services: Contact centre solutions. Categories: Name: Business process outsourcing. Categories: Services: Business process outsourcing. Categories: Services: Insourcing services. Categories: Services: Agent recruitment and training for contact centres. Categories: Name: Customer service solutions. Categories: Services: Customer support on multiple platforms. Categories: Services: Customer convenience support. Categories: Services: Real-time support positioning. Categories: Name: Operations support. Categories: Services: Project management. Categories: Services: Talent management. Categories: Services: CRM and data management (third-party source). Categories: Services: Technology solutions (third-party source). Asset Logo: Visibility: public. Service: Technical Support. Service: Recruitment. Description Long: [](https://www.instagram.com/customerconnectmalaysia)[](https://twitter.com/customerconnec3)[](https://t.me/customerconnectmalaysia) - Infrastructure & Transportation Hub - Leadership - Social Responsibility - Facilities - Telesales - Customer Service - Technical Support - Insourcing. Monthly Search Volume: 1760. Domain Authority: 61.

Methodology

Customer Connect Malaysia Sdn Bhd's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.customerconnect.com.my

Email: hello@customerconnect.com.my

Phone: -

Frequently Asked Questions

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