Daktela scorecard

Company Overview

Daktela is a BPO company, founded in 2010, with approximately 51-200 employees. They specialize in Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Brand Profile: Voice: innovative. Voice: customer-communication focused. Voice: growth-oriented. Voice: professional. Tagline: Leading Provider of Omnichannel Contact Centre Solutions. Imagery Style: product-and-people oriented SaaS/culture imagery, with emphasis on omnichannel communication and team culture. Client Value Proposition: Summary: Daktela presents itself as a single platform for customer and internal communication, aimed at improving satisfaction and loyalty through omnichannel contact centre capabilities.. Value Points: Title: Unified communications. Value Points: Description: Brings voice, chat, email, and social interactions into one system.. Value Points: Title: Customer and employee experience support. Value Points: Description: Company messaging emphasizes improving satisfaction and loyalty for both customers and employees.. Value Points: Title: Local support footprint. Value Points: Description: Public contact details indicate support and sales coverage in several European markets.. Company Overview: Tagline: Cloud-based CCaaS software for omnichannel contact centres.. Highlights: Omnichannel contact centre software. Highlights: Cloud-based CCaaS platform. Highlights: In-house developed solutions. Description: Daktela is a cloud-based customer communication/contact center software provider focused on omnichannel communication for customer and internal support workflows.. Competitive Differentiators: Differentiators: Title: In-house developed platform. Differentiators: Description: Public company messaging states that Daktela provides global, in-house developed solutions.. Differentiators: Title: Omnichannel scope. Differentiators: Description: The platform is positioned around unified voice, email, chat, and social communication in one contact centre stack.. Differentiators: Title: Regional presence. Differentiators: Description: Public contact information shows offices and support coverage across multiple European countries, including the UK, Czech Republic, Slovakia, Poland, Romania, Slovenia, and Serbia.. Competitive Landscape: Competitors: Name: ZoomInfo-described contact center software vendors. Competitors: Evidence: Daktela is described as offering cloud-based omnichannel contact center and communication solutions..

Strengths

• Brand Profile: Voice: innovative. Voice: customer-communication focused. Voice: growth-oriented. Voice: professional. Tagline: Leading Provider of Omnichannel Contact Centre Solutions. Imagery Style: product-and-people oriented SaaS/culture imagery, with emphasis on omnichannel communication and team culture. (public_web; observed 2026-07-14)
• Client Value Proposition: Summary: Daktela presents itself as a single platform for customer and internal communication, aimed at improving satisfaction and loyalty through omnichannel contact centre capabilities.. Value Points: Title: Unified communications. Value Points: Description: Brings voice, chat, email, and social interactions into one system.. Value Points: Title: Customer and employee experience support. Value Points: Description: Company messaging emphasizes improving satisfaction and loyalty for both customers and employees.. Value Points: Title: Local support footprint. Value Points: Description: Public. (public_web; observed 2026-07-14)
• Company Overview: Tagline: Cloud-based CCaaS software for omnichannel contact centres.. Highlights: Omnichannel contact centre software. Highlights: Cloud-based CCaaS platform. Highlights: In-house developed solutions. Description: Daktela is a cloud-based customer communication/contact center software provider focused on omnichannel communication for customer and internal support workflows.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-14)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-27)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-01)

Firmographics

GB100 score

Overall score: 45

• egs: 40.7
• growth: 47
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 37.6
• digital_readiness: 51.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Daktela's structured service taxonomy includes Finance & Accounting, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Employee & Client Sentiment: Red Flags: No public employee review source was retrieved.. Red Flags: No verified longitudinal sentiment source was retrieved.. Green Flags: Public careers pages are active, which may indicate ongoing internal growth activity.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Omnichannel contact centre software. Categories: Services: Voice telephony. Categories: Services: Email handling. Categories: Services: Chat support. Categories: Services: Social media communication. Categories: Name: Customer and internal communication. Categories: Services: Customer communication workflows. Categories: Services: Internal communication workflows. Categories: Name: Cloud telephony and CCaaS. Categories: Services: Cloud-based telephony. Categories: Services: Contact centre infrastructure software. Tech Stack & Tools: Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: Daktela omnichannel contact centre platform. Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: Daktela CRM. Tools: Category: AI. Tools: Confidence: inferred. Tools: Product Name: Daktela AI Bot. Ai Capabilities: AI-powered automation and analytics. Ai Capabilities: AI Bot for automated customer interactions. Proprietary Tech: In-house developed omnichannel customer and internal communication solutions. Proprietary Tech: Cloud-based contact center platform. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center Details: Centers: City: Chester. Centers: Country: United Kingdom. Centers: City: Prague. Centers: Country: Czech Republic. Financial Health: Risk Factors: No verified public revenue trend or audited financial statements found in the retrieved public sources.. Risk Factors: Private company with limited public financial disclosure.. Overall Health: unknown. Financial Events: Date: 2022-10-30. Financial Events: Event Type: buyout_lbo. Financial Events: Description: Most recent deal type listed as Buyout/LBO involving Coworkers.ai.. Hiring & Workforce Signals: Open

Geography

Countries listed in the structured record include -. Key Firmographics: Founded Year: 2005. Revenue Display: $8.5 million (ZoomInfo estimate, dated 2023-03-17). Sectors Display: Contact centre software. Sectors Display: Customer communication software. Sectors Display: Internal communication software. Headquarters Display: Prague, Czech Republic. Executive Summary: Summary: Public sources describe Daktela as a Prague-headquartered omnichannel contact centre software provider founded in 2005, with regional offices across Central and Eastern Europe and the UK.. Pricing & Engagement: Summary: No public pricing sheet or commercial engagement model was verified from the available sources.. Reputation & Reviews: Summary: Public review sites show generally positive customer feedback, but the available sources are mixed and limited in sample size on some platforms.. Credentials: Detail: 48 reviews listed in the public snippet.. Credentials: Rating: 4.8/5.0. Credentials: Platform: G2. Credentials: Detail: Publicly shown as 'Average' on the review page.. Credentials: Rating: 3.4/5. Credentials: Platform: Trustpilot. Credentials: Detail: 3 reviews listed in the public snippet.. Credentials: Rating: 4.3/5. Credentials: Platform: Capterra Australia. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Daktela's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 60 distinct source URLs and retained 56 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://daktela.com/

Email: daktela@daktela.com

Phone: 0800 470 2159

LinkedIn: https://www.linkedin.com/company/daktela-uk/

Frequently Asked Questions

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