E Teleconnect scorecard

Company Overview

E Teleconnect is a BPO company, founded in 2012, with approximately 100-249 employees. They specialize in Technical Support, Back Office. They serve the E-commerce & Retail industries.

E-Teleconnect currently employs 171 people and continues to grow. The average employee stays at the organization for a little over three years. E-Teleconnect takes in an average of $34 million a year serving the United States and The Philippines. The organization has grown over the years. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: customer-service oriented. Voice: cost-efficient. Voice: tailor-made. Voice: quality-focused. Client Value Proposition: Summary: Public materials indicate E-Teleconnect aims to deliver cost-efficient, tailor-made outsourcing services with a focus on quality customer care and operational support.. Value Points: Title: Cost efficiency. Value Points: Description: The company publicly emphasizes lower operating cost and low-cost BPO positioning.. Value Points: Title: Customer care focus. Value Points: Description: Public descriptions stress quality customer care and customer satisfaction.. Value Points: Title: Customizable service mix. Value Points: Description: Sources describe tailor-made services across several outsourcing functions.. Company Overview: Tagline: lowest cost BPO company. Highlights: Public sources describe the company as a contact service solutions provider and part of the Olivarez Group of Companies.. Highlights: Public-facing descriptions emphasize cost-efficient, tailor-made outsourcing services focused on customer care.. Highlights: Public sources reference two Philippines sites: Parañaque City and Los Baños, Laguna.. Description: E-Teleconnect, Inc. is a BPO/contact center provider offering call center outsourcing and related customer support services, with public sources indicating operations in Parañaque City, Philippines and an additional U.S. location reference in Hawaii.. Competitive Differentiators: Differentiators: Title: Cost positioning. Differentiators: Description: Public descriptions repeatedly position the company as a low-cost BPO provider.. Differentiators: Title: Service breadth. Differentiators: Description: Public sources list a broad mix of customer service, technical support, back office, sales, lead generation, and virtual assistance services.. Differentiators: Title: Multi-site footprint. Differentiators: Description: Public sources reference operations in Parañaque City and Los Baños, with an additional U.S. location reference in Hawaii.. Differentiators: Title: Healthcare outsourcing signal. Differentiators: Description: Public job and partnership pages indicate work in

Strengths

• Brand Profile: Voice: customer-service oriented. Voice: cost-efficient. Voice: tailor-made. Voice: quality-focused. (public_web; observed 2026-06-13)
• Client Value Proposition: Summary: Public materials indicate E-Teleconnect aims to deliver cost-efficient, tailor-made outsourcing services with a focus on quality customer care and operational support.. Value Points: Title: Cost efficiency. Value Points: Description: The company publicly emphasizes lower operating cost and low-cost BPO positioning.. Value Points: Title: Customer care focus. Value Points: Description: Public descriptions stress quality customer care and customer satisfaction.. Value Points: Title: Customizable service mix. Value Points: Description: Sources describe tailor-made services across several outsourcing. (public_web; observed 2026-05-20)
• Company Overview: Tagline: lowest cost BPO company. Highlights: Public sources describe the company as a contact service solutions provider and part of the Olivarez Group of Companies.. Highlights: Public-facing descriptions emphasize cost-efficient, tailor-made outsourcing services focused on customer care.. Highlights: Public sources reference two Philippines sites: Parañaque City and Los Baños, Laguna.. Description: E-Teleconnect, Inc. is a BPO/contact center provider offering call center outsourcing and related customer support services, with public sources indicating operations in Parañaque City,. (public_web; observed 2026-05-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-13)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-18)

Firmographics

GB100 score

Overall score: 45

• egs: 39
• growth: 50
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 33.6
• digital_readiness: 46.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

E Teleconnect's structured service taxonomy includes Technical Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO firms. Competitors: Evidence: Directory profile places E-Teleconnect among outsourced service providers with similar offering scope.. Competitors: Relationship: adjacent. Competitors: Name: Other contact center outsourcing providers. Competitors: Evidence: Website describes call center outsourcing and customer care delivery services.. Competitors: Relationship: direct. Positioning: Contact service solutions provider and call center outsourcing/BPO provider emphasizing cost-efficient, tailor-made customer care and offshore labor advantage.. Market Signals: Offers directory assistance support, help desk technical support, sales solutions, back office support, customer service, virtual assistance, and lead and survey generation.. Market Signals: Clutch profile indicates additional accounting services such as bookkeeping, AP/AR processing, payroll, billing, collections, and audit services.. Differentiators: Founded in 2012.. Differentiators: Operates multiple sites in the Philippines.. Differentiators: Publicly describes a focus on quality customer care and cost-efficient tailor-made services.. Key Firmographics: Founded Year: 2012. Sectors Display: Business Process Outsourcing. Sectors Display: Call Center Services. Sectors Display: Customer Service. Sectors Display: Technical Support. Sectors Display: Back Office Support. Sectors Display: Healthcare BPO. Headquarters Display: Parañaque City, Philippines; additional public location reference in Ewa Beach, Hawaii, United States. Ownership Type Display: part of the Olivarez Group of Companies. Leadership & Executives: Executives: Name: Jose Juan Zerna. Executives: Title: Operations Manager. Executives: Name: Anthony Perez Martinez. Executives: Title: Account Executive. Executives: Name: Raphael Andrew Gonzalez. Executives: Title: Project & Operations Management | Executive Support | Sales & Client Relationship Builder. Pricing & Engagement: Summary: No public pricing model was verified beyond general cost-oriented positioning and a job post showing a monthly salary range for a hiring role, which is not sufficient to describe client pricing.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories:

Geography

Countries listed in the structured record include Philippines. Delivery Center Details: Centers: City: Parañaque City. Centers: Country: Philippines. Centers: City: Los Baños. Centers: Country: Philippines. Centers: City: Ewa Beach. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Assistant Team Leader (ATL). Open Positions: Location: Paranaque City, Metro Manila, Philippines. Open Positions: Seniority: mid. Open Positions: Department: Operations. Executive Summary: Summary: E-Teleconnect appears to be a Philippines-based BPO/call center provider focused on customer service, sales support, technical support, back-office work, and related outsourcing functions, with public references dating back to 2012.. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2024-12-07. Articles: Title: DirectFil partners with E-Teleconnect on healthcare outsourcing. Articles: Source: DirectFIL. Articles: Summary: A public partner announcement says the companies are collaborating around healthcare outsourcing.. Articles: Date: 2026-04-28. Articles: Title: Spanish bilingual RN case manager role posted. Articles: Source: Talent.com. Articles: Summary: A public job listing indicates healthcare BPO hiring activity for Spanish-speaking RN case management and care coordination.. Reputation & Reviews: Summary: Public review data is limited in the available sources. One employment site lists salaries for a directory assistance operator role, but no robust third-party rating was verified from the gathered public sources..

Methodology

E Teleconnect's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.eteleconnectinc.com

Email: bd@eteleconnectinc.com

Phone: 1 855-800-0710

LinkedIn: http://www.linkedin.com/company/eteleconnect-inc-

Frequently Asked Questions

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