Eci Contact Center scorecard

Company Overview

Eci Contact Center is a BPO company, founded in 2008, with approximately 1-49 employees. They specialize in Sales & Marketing, Finance & Accounting, Technical Support, Customer Support. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Brand Profile: Voice: professional. Voice: support-oriented. Voice: customer-service oriented. Client Value Proposition: Summary: ECI positions its value around helping SMBs improve visibility, operational efficiency, and profitability with industry-specific, integrated software and support.. Value Points: Title: Improved visibility. Value Points: Description: Integrated software connects operational data across business functions.. Value Points: Title: Operational efficiency. Value Points: Description: Industry-specific workflows are designed to reduce friction in core business processes.. Value Points: Title: Profitability support. Value Points: Description: The platform is marketed as helping businesses improve profitability through connected systems and analytics.. Company Overview: Highlights: AI-powered, cloud-based business software for end-to-end business management. Highlights: Industry-specific product design for manufacturing, building and construction, field service, and distribution. Highlights: Business tools that connect sales and marketing, CRM, analytics, ecommerce, mobile apps, and payments. Description: ECI Software Solutions is a cloud-based business software provider serving small and mid-sized businesses with industry-specific solutions across manufacturing, building and construction, field service, distribution, and related sectors.. Competitive Differentiators: Differentiators: Title: Industry-specific software. Differentiators: Description: Products are built for specific verticals including manufacturing, field service, building and construction, and distribution.. Differentiators: Title: End-to-end platform breadth. Differentiators: Description: The company emphasizes integrated workflows across sales, marketing, BI, CRM, analytics, ecommerce, mobile, and payments.. Differentiators: Title: Support and training ecosystem. Differentiators: Description: ECI promotes a customer support center, professional services, and ongoing training alongside its software.. Competitive Landscape: Competitors: Name: KLA Corporation. Competitors: Evidence: Public records captured in search results show acquisition references to a different ECI entity, not directly comparable to ECI Software Solutions.. Competitors: Relationship: alternative. Positioning: AI-powered, cloud-based business

Strengths

• Brand Profile: Voice: professional. Voice: support-oriented. Voice: customer-service oriented. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: ECI positions its value around helping SMBs improve visibility, operational efficiency, and profitability with industry-specific, integrated software and support.. Value Points: Title: Improved visibility. Value Points: Description: Integrated software connects operational data across business functions.. Value Points: Title: Operational efficiency. Value Points: Description: Industry-specific workflows are designed to reduce friction in core business processes.. Value Points: Title: Profitability support. Value Points: Description: The platform is marketed as helping businesses improve profitability through connected systems. (public_web; observed 2026-08-18)
• Company Overview: Highlights: AI-powered, cloud-based business software for end-to-end business management. Highlights: Industry-specific product design for manufacturing, building and construction, field service, and distribution. Highlights: Business tools that connect sales and marketing, CRM, analytics, ecommerce, mobile apps, and payments. Description: ECI Software Solutions is a cloud-based business software provider serving small and mid-sized businesses with industry-specific solutions across manufacturing, building and construction, field service, distribution, and related sectors.. (public_web; observed 2026-08-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-18)

Firmographics

GB100 score

Overall score: 45

• egs: 38.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.3
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Eci Contact Center's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Technical Support, Customer Support. Financial Health: Overall Health: unknown. Financial Events: Date: 2026-03-02. Financial Events: Event Type: acquisition. Financial Events: Description: ECI Software Solutions acquired Drypowder to expand embedded payments and AI-driven accounts receivable capabilities.. Key Firmographics: Sectors Display: Manufacturing. Sectors Display: Building and construction. Sectors Display: Field service. Sectors Display: Distribution. Sectors Display: Residential home construction. Sectors Display: Payments. Headquarters Display: Westlake, Texas, United States. Ownership Type Display: Private company. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Cloud business software. Categories: Services: AI-powered cloud-based business management. Categories: Services: Industry-specific ERP. Categories: Services: Business applications for SMBs. Categories: Name: Customer support and training. Categories: Services: Online Customer Support Portal. Categories: Services: Professional services. Categories: Services: Ongoing training. Categories: Services: Support ticket management. Categories: Name: Business workflow and commerce enablement. Categories: Services: CRM. Categories: Services: Data and analytics. Categories: Services: Ecommerce. Categories: Services: Mobile apps. Categories: Services: Payment processing. Categories: Services: Sales and marketing integration. Executive Summary: Summary: ECI Software Solutions is a private enterprise software company that provides industry-focused cloud platforms, support, and training for SMB customers rather than a standalone BPO services firm.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI-powered cloud-based business management software and services. Ai Capabilities: Embedded AI-driven accounts receivable strategy. Proprietary Tech: Cloud-based business management software and services. Service: Technical Support. Service: Sales & Marketing. Service: Customer Support. Description Long: Home Talk to sales Learn about AI in ERP Find your industry Learn more about ECI Visit our resource center Read customer stories Watch a demo Read a blog No problem! Our sales and customer support teams are happy to help. We look forward to

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Westlake, TX. Centers: Country: United States. Centers: City: Toronto. Centers: Country: Canada. Centers: City: Guadalajara. Centers: Country: Mexico. Centers: City: Bloomington, MN. Centers: Country: United States. Centers: City: Chicago, IL. Centers: Country: United States. Centers: City: Cincinnati, OH. Centers: Country: United States. Centers: City: Dublin, OH. Centers: Country: United States. Centers: City: Jefferson City, MO. Centers: Country: United States. Centers: City: Mt. Laurel, NJ. Centers: Country: United States. Centers: City: Provo, UT. Centers: Country: United States. Centers: City: Lincoln. Centers: Country: United Kingdom. Centers: City: Leusden. Centers: Country: Netherlands. Centers: City: Moss. Centers: Country: Norway. Centers: City: Göteborg. Centers: Country: Sweden. Centers: City: Zele. Centers: Country: Belgium. Centers: City: Goch. Centers: Country: Germany. Centers: City: Hawthorn East. Centers: Country: Australia. Centers: City: Hyderabad. Centers: Country: India. Leadership & Executives: Executives: Bio: Joined ECI Software Solutions in January 2009 and was appointed CEO in 2021 after serving as President and COO.. Executives: Name: Trevor Gruenewald. Executives: Title: Chairman & CEO. Executives: Bio: Joined ECI as CFO in 2018 and was named President and COO in 2021.. Executives: Name: Sarah Hagan. Executives: Title: President and Chief Operating Officer. Executives: Name: Todd Sanders. Executives: Title: Chief Financial Officer. Executives: Name: Graham Younger. Executives: Title: Chief Revenue Officer. Executives: Name: Ray Wizbowski. Executives: Title: Chief Marketing Officer. Executives: Name: Brian Winters. Executives: Title: Chief Product and AI Officer. Recent News: Articles: Date: 2021-02-01. Articles: Title: ECI Software Solutions names Trevor Gruenewald chief executive officer. Articles: Source: ECI Software Solutions. Articles: Summary: The company announced Trevor Gruenewald as CEO and

Methodology

Eci Contact Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 25 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ecisolutions.com/

Email: -

Phone: 2226061792

Frequently Asked Questions

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