Eperformax Contact Centers And BPO scorecard

Company Overview

Eperformax Contact Centers And BPO is a BPO company.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-first. Tagline: A trusted Philippines customer service outsourcing company dedicated to prioritizing your business needs.. Imagery Style: Corporate contact-center and outsourcing brand presentation; no reliable public visual-kit details were verified.. Client Value Proposition: Summary: ePerformax positions itself as a cost-effective outsourcing partner for customer-facing and back-office work, with customized service delivery and continuous coverage.. Value Points: Title: Customized service delivery. Value Points: Description: Public materials emphasize tailoring customer care services to client needs.. Value Points: Title: Always-on support. Value Points: Description: The company states services are available 24 x 7 x 365 days a year.. Value Points: Title: Cost-effective delivery model. Value Points: Description: Public company descriptions characterize the firm as delivering superior results in a cost-effective manner.. Company Overview: Tagline: Contact center outsourcing company in the Philippines.. Highlights: Public website describes the company as a trusted Philippines customer service outsourcing company.. Highlights: The company states it provides customized customer care services 24 x 7 x 365 days a year.. Highlights: Public directory listings identify U.S. and Philippines headquarters locations.. Description: ePerformax Contact Centers & BPO presents itself as a Philippines-based customer service outsourcing company offering customized customer care services and related BPO support.. Competitive Differentiators: Differentiators: Title: 24/7/365 customer care positioning. Differentiators: Description: The company publicly states it provides customized customer care services around the clock every day of the year.. Differentiators: Title: Philippines operating footprint with U.S. headquarters. Differentiators: Description: Public contact information shows multiple delivery locations in the Philippines and a U.S. headquarters, supporting a cross-border service model.. Differentiators: Title:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: customer-first. Tagline: A trusted Philippines customer service outsourcing company dedicated to prioritizing your business needs.. Imagery Style: Corporate contact-center and outsourcing brand presentation; no reliable public visual-kit details were verified.. (public_web; observed 2026-08-16)
• Client Value Proposition: Summary: ePerformax positions itself as a cost-effective outsourcing partner for customer-facing and back-office work, with customized service delivery and continuous coverage.. Value Points: Title: Customized service delivery. Value Points: Description: Public materials emphasize tailoring customer care services to client needs.. Value Points: Title: Always-on support. Value Points: Description: The company states services are available 24 x 7 x 365 days a year.. Value Points: Title: Cost-effective delivery model. Value Points: Description: Public company descriptions characterize. (public_web; observed 2026-08-16)
• Company Overview: Tagline: Contact center outsourcing company in the Philippines.. Highlights: Public website describes the company as a trusted Philippines customer service outsourcing company.. Highlights: The company states it provides customized customer care services 24 x 7 x 365 days a year.. Highlights: Public directory listings identify U.S. and Philippines headquarters locations.. Description: ePerformax Contact Centers & BPO presents itself as a Philippines-based customer service outsourcing company offering customized customer care services and related BPO support.. (public_web; observed 2026-08-16)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-16)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-05-20)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Industry directory context only; no specific head-to-head competitor claims were publicly verified.. Competitors: Relationship: alternative. Competitors: Name: Other Philippine contact centers. Competitors: Evidence: Market context only; no specific public comparative evidence verified.. Competitors: Relationship: adjacent. Positioning: Philippines-based contact center and BPO provider focused on customer service outsourcing.. Market Signals: Ranks #203 in the OA500 2023 index on its resources page.. Differentiators: Publicly states a Philippines customer service outsourcing focus.. Differentiators: Publicly lists multiple Philippine delivery locations.. Key Firmographics: Revenue Display: $1.4 billion (third-party directory listing). Sectors Display: customer service outsourcing. Sectors Display: contact center services. Sectors Display: business process outsourcing. Headquarters Display: Scape Building, Central Business Park 1, Macapagal Ave. cor. Pearl Dr., Pasay City, Metro Manila, Philippines; U.S. headquarters listed in Thompsons Station, Tennessee. Employee Count Display: 6,500 (third-party directory listing). Ownership Type Display: private (third-party directory listing). Reputation & Reviews: Summary: Public employee-review platforms show generally positive-to-mixed ratings, but these are employee opinions rather than client references.. Credentials: Detail: Employee reviews page shows an overall rating of 3.7 based on 555 reviews.. Credentials: Rating: 3.7/5. Credentials: Platform: Indeed. Credentials: Detail: Company page shows 4.4 total rating from 225 reviews and 92% employee recommendation.. Credentials: Rating: 4.4/5. Credentials: Platform: JobStreet. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer care. Categories: Services: customized customer care services. Categories: Services: inbound customer support. Categories: Name: Sales support. Categories: Services: sales support. Categories: Name: Back-office processing. Categories: Services: non-voice back office processing. Executive Summary: Summary: ePerformax Contact Centers & BPO is a Philippines-focused contact center and outsourcing provider with public-facing locations in Pasay City, Cebu

Geography

Delivery Center Details: Centers: City: Thompsons Station. Centers: Country: United States. Centers: City: Pasay City. Centers: Country: Philippines. Centers: City: Cebu City. Centers: Country: Philippines. Centers: City: Roxas City. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public professional listings identify Teresa Hartsaw as President and CEO of ePerformax and describe responsibility for strategic leadership and overall organization direction.. Executives: Name: Teresa Hartsaw. Executives: Title: President and Chief Executive Officer. Pricing & Engagement: Summary: No public pricing sheet or standard contract model was verified from the available sources.. Recent News: Articles: Date: 2023-11-10. Articles: Title: ePerformax ranked #203 in OA500 2023. Articles: Source: ePerformax Resources. Articles: Summary: The company states it ranked #203 in the Global Outsourcing Firm Index (OA500) 2023.. Asset Logo: Visibility: public.

Methodology

Eperformax Contact Centers And BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://eperformax.com/

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes