Epicenter Technologies PVT LTD scorecard

Company Overview

Epicenter Technologies PVT LTD is a BPO company. They specialize in Sales & Marketing, Finance & Accounting, Accounts Receivable, Recruitment, Back Office.

To create exceptional value for our global customers while fostering collaborative growth. We strive to be the epicenter of excellence, producing superior services, developing exceptional leaders, and pioneering innovative technologies that shape the future of business Epicenter Technology Mission Epicenter Celebrating 25 years of CX solution

Executive summary

Brand Profile: Voice: customer-focused. Voice: innovation-oriented. Voice: collaborative. Voice: agile. Colors: blue. Colors: orange. Colors: white. Typography: sans-serif. Imagery Style: Corporate B2B imagery with service and team-oriented visuals; brand application guidance exists in public guidelines.. Logo Variants: primary logo. Logo Variants: logo do's and don'ts referenced in guidelines. Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Utilities/Energy. Clients: Client Name: Leading Gas Company. Clients: Segment: Enterprise. Clients: Industry: Legal Services. Clients: Client Name: Leading NJ & PA Collection Attorneys. Clients: Segment: Enterprise. Clients: Industry: Financial Services/Collections. Clients: Client Name: Leading NY Collections Agency. Clients: Segment: Enterprise. Clients: Industry: Financial Services/Collections. Clients: Client Name: Leading US Debt Buyer. Clients: Segment: Enterprise. Clients: Industry: Financial Services/FinTech. Clients: Client Name: Leading US FinTech Lender. Clients: Segment: Enterprise. Clients: Industry: Real Estate. Clients: Client Name: Leading Real-Estate Brand. Clients: Segment: Enterprise. Clients: Industry: Consumer Services. Clients: Client Name: Leading Salon Brand. Clients: Segment: Enterprise. Clients: Industry: Financial Services/Capital Markets. Clients: Client Name: Leading Stockbroking App. Clients: Segment: Enterprise. Clients: Industry: Financial Services. Clients: Client Name: Retail Financial Services Provider. Clients: Segment: Enterprise. Clients: Industry: Consumer Goods. Clients: Client Name: Global FMCG Leader. Industry Concentration: Financial services and collections. Industry Concentration: Consumer and retail. Industry Concentration:. Client Value Proposition: Summary: Epicenter positions itself as a BPM partner that helps enterprises improve customer experience, reduce operating friction, and support business outcomes through process improvement and operational execution.. Value Points: Title: Operational efficiency. Value Points: Description: Brand copy emphasizes speed, efficiency, and improved business outcomes.. Value Points: Title: Customer experience support. Value Points: Description: Public messaging repeatedly centers

Strengths

• Brand Profile: Voice: customer-focused. Voice: innovation-oriented. Voice: collaborative. Voice: agile. Colors: blue. Colors: orange. Colors: white. Typography: sans-serif. Imagery Style: Corporate B2B imagery with service and team-oriented visuals; brand application guidance exists in public guidelines.. Logo Variants: primary logo. Logo Variants: logo do's and don'ts referenced in guidelines. (public_web; observed 2026-08-25)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Utilities/Energy. Clients: Client Name: Leading Gas Company. Clients: Segment: Enterprise. Clients: Industry: Legal Services. Clients: Client Name: Leading NJ & PA Collection Attorneys. Clients: Segment: Enterprise. Clients: Industry: Financial Services/Collections. Clients: Client Name: Leading NY Collections Agency. Clients: Segment: Enterprise. Clients: Industry: Financial Services/Collections. Clients: Client Name: Leading US Debt Buyer. Clients: Segment: Enterprise. Clients: Industry: Financial Services/FinTech. Clients: Client Name: Leading US FinTech Lender. Clients: Segment: Enterprise. Clients: Industry:. (public_web; observed 2026-08-19)
• Client Value Proposition: Summary: Epicenter positions itself as a BPM partner that helps enterprises improve customer experience, reduce operating friction, and support business outcomes through process improvement and operational execution.. Value Points: Title: Operational efficiency. Value Points: Description: Brand copy emphasizes speed, efficiency, and improved business outcomes.. Value Points: Title: Customer experience support. Value Points: Description: Public messaging repeatedly centers on scalable CX and customer-service delivery.. Value Points: Title: Process improvement focus. Value Points: Description: Third-party profile text. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website_asset; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-19)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Epicenter Technologies PVT LTD's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Accounts Receivable, Recruitment, Back Office. Company Overview: Tagline: 25 years of building scalable CX solutions for global enterprises. Highlights: Brand materials describe core values of agility, collaboration, integrity, customer focus, and innovation.. Highlights: Public company pages indicate a long operating history in BPM/CX services.. Highlights: LinkedIn company presence lists outsourcing, customer service, back office, collections, and related support functions.. Description: Epicenter Technologies Pvt Ltd appears to be a business process management and CX/BPO provider focused on outsourcing, customer operations, and related digital services.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public pages position Epicenter as a BPM provider with more than two decades of experience.. Differentiators: Title: Broader service mix. Differentiators: Description: The company presents a multi-service portfolio spanning CX, back office, collections, HR outsourcing, and technology support.. Differentiators: Title: Brand emphasis on agility and innovation. Differentiators: Description: Brand guidelines describe values centered on agility, collaboration, integrity, customer focus, and innovation.. Differentiators: Title: Global operating footprint. Differentiators: Description: LinkedIn lists locations in India, the United Arab Emirates, South Africa, the United States, and Canada.. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Large global CX/BPO provider competing in customer service and BPM services.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Large global CX/BPO provider competing in customer experience and operations outsourcing.. Competitors: Relationship: direct. Competitors: Name: EXL Service. Competitors: Evidence: Competes in analytics-enabled BPM and outsourcing services.. Competitors: Relationship: direct. Competitors: Name: Firstsource Solutions. Competitors: Evidence: Competes in BPM and customer management services.. Competitors: Relationship: direct. Positioning: A BPM and digital CX provider focused on process improvement, cost reduction, and technology-enabled customer experience.. Market Signals: Public materials describe the company as a 24- to 25-year-old BPM and technology organization.. Market Signals: The company

Geography

Delivery Center Details: Centers: City: Mumbai. Centers: Model: BPM / customer experience delivery. Centers: Country: India. Centers: City: Thane. Centers: Model: BPM / customer experience delivery. Centers: Country: India. Centers: City: Dubai. Centers: Model: location listed on public company profile. Centers: Country: United Arab Emirates. Centers: City: Moraga. Centers: Model: location listed on public company profile. Centers: Country: United States. Centers: City: Durban. Centers: Model: location listed on public company profile. Centers: Country: South Africa. Centers: City: Toronto. Centers: Model: location listed on public company profile. Centers: Country: Canada. Hiring & Workforce Signals: Open Positions: Title: System Administrator. Open Positions: Location: Mumbai. Open Positions: Seniority: unknown. Open Positions: Department: Technology. Open Positions: Title: Financial Analyst. Open Positions: Location: Mumbai. Open Positions: Seniority: unknown. Open Positions: Department: Corporate. Open Positions: Title: Manager, Financial Planning & Analysis (FP&A). Open Positions: Location: Mumbai. Open Positions: Seniority: manager. Open Positions: Department: Corporate. Open Positions: Title: Customer Service Representative (India, Voice). Open Positions: Location: Mumbai. Open Positions: Seniority: entry. Open Positions: Department: Domestic Operations. Open Positions: Title: Customer Service Representative (India, Non-voice). Open Positions: Location: Mumbai. Open Positions: Seniority: entry. Open Positions: Department: Domestic Operations. Workforce Signals: Role Mix: Technology. Workforce Signals: Role Mix: Corporate. Workforce Signals: Role Mix: Domestic Operations. Workforce Signals: Shift Patterns: 24×7 rotational shifts. Workforce Signals: Shift Patterns: UK shift. Workforce Signals: Shift Patterns: Night shift. Workforce Signals: Location Concentration: Mumbai. Key Firmographics: Founded Year: 2000. Sectors Display: Business Process Management. Sectors Display: BPO. Sectors Display: Outsourcing / Offshoring. Sectors Display: Customer Experience. Sectors Display: Technology services. Headquarters Display: Salasar Business

Methodology

Epicenter Technologies PVT LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 29 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Accounts Receivable
• Recruitment
• Back Office

Contact

Website: https://www.epicenter.tech

Phone: 7071518016

Frequently Asked Questions

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