Equiserve scorecard

Last updated: 2026-08-26

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Company Overview

Equiserve is a BPO company, founded in 2011, with approximately 1-49 employees. They specialize in Sales & Marketing, Human Resources, Finance & Accounting, Accounts Receivable, Customer Support, Back Office. They serve the E-commerce & Retail industries.

A proud member of the Equicom Group, a Filipino conglomerate, **Equicom Services, Inc.- EquiServe** is a trusted **business process outsourcing (BPO) provider.** Established in 2011, out of the boom in **BPO Services in the Philippines**. With over 1,000 employees, EquiServe is headquartered in Makati City, Philippines and we operate across multiple locations, including Manila, Cebu, and Legazpi. We deliver end-to-end support in Finance, Human Resources, IT, and **Back Office support services.** We also offer flexible, cross-functional **contact center services** tailored to meet the unique needs of each client. Our approach is driven by proven practices in benchmarking, process improvement, workforce management, and strategic planning—enabling our clients to boost productivity, reduce costs, and focus on their core business. Officially awarded with ISO Certifications by TUV Rheinland (a global leader in certification services) on July 23, 2024. EquiServe holds certifications in quality management and information security by successfully achieving ISO 9001:2015 (QMS) and ISO/IEC 27001:2022 (ISMS) certifications enterprise-wide, covering our four core strategic locations across the Philippines.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: efficiency-focused. Voice: assurance-driven. Tagline: BPO Solutions Tailored for your Business Needs. Imagery Style: Corporate and trust-oriented with emphasis on business services and operational support.. Client Value Proposition: Summary: EquiServe positions itself as a BPO partner that helps clients improve efficiency, reduce costs, and access managed support across core and back-office operations.. Value Points: Title: Efficiency gains. Value Points: Description: Public messaging says the company helps improve operational efficiency.. Value Points: Title: Cost reduction. Value Points: Description: The company states that its services help reduce costs.. Value Points: Title: Growth support. Value Points: Description: Public materials frame the offering as helping clients drive growth through outsourced support.. Value Points: Title: Process coverage across core functions. Value Points: Description: The service mix spans finance, HR, IT, analytics, back office, and contact center operations.. Company Overview: Tagline: BPO Solutions Tailored for your Business Needs. Highlights: Established in 2011. Highlights: Headquartered in Makati City, Philippines. Highlights: Operates across Manila, Cebu, Legazpi, and Davao. Highlights: ISO 9001:2015 and ISO/IEC 27001:2013 certified enterprise-wide. Highlights: Reportedly serves over 1,000 professionals. Description: Equicom Services, Inc. (EquiServe) is a Philippine BPO provider and a member of the Equicom Group, operating since 2011 with ISO-certified operations and service coverage across multiple Philippine locations.. Competitive Differentiators: Differentiators: Title: Enterprise-wide ISO certifications. Differentiators: Description: The company states it achieved enterprise-wide ISO 9001:2015 and ISO/IEC 27001:2013 certifications across its core locations.. Differentiators: Title: Multi-site Philippines delivery footprint. Differentiators: Description: Public sources describe operations in Makati, Manila, Cebu, Legazpi, and Davao, supporting distributed service delivery.. Differentiators: Title:

Strengths

  • Brand Profile: Voice: professional. Voice: service-oriented. Voice: efficiency-focused. Voice: assurance-driven. Tagline: BPO Solutions Tailored for your Business Needs. Imagery Style: Corporate and trust-oriented with emphasis on business services and operational support.. (public_web; observed 2026-08-26)
  • Client Value Proposition: Summary: EquiServe positions itself as a BPO partner that helps clients improve efficiency, reduce costs, and access managed support across core and back-office operations.. Value Points: Title: Efficiency gains. Value Points: Description: Public messaging says the company helps improve operational efficiency.. Value Points: Title: Cost reduction. Value Points: Description: The company states that its services help reduce costs.. Value Points: Title: Growth support. Value Points: Description: Public materials frame the offering as helping clients drive. (public_web; observed 2026-08-21)
  • Company Overview: Tagline: BPO Solutions Tailored for your Business Needs. Highlights: Established in 2011. Highlights: Headquartered in Makati City, Philippines. Highlights: Operates across Manila, Cebu, Legazpi, and Davao. Highlights: ISO 9001:2015 and ISO/IEC 27001:2013 certified enterprise-wide. Highlights: Reportedly serves over 1,000 professionals. Description: Equicom Services, Inc. (EquiServe) is a Philippine BPO provider and a member of the Equicom Group, operating since 2011 with ISO-certified operations and service coverage across multiple Philippine locations.. (public_web; observed 2026-08-21)

Gaps

  • The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-21)
  • The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-16)
  • The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-17)

Firmographics

Founded2011
Employees1-49
Revenue$1 mil. - $5 mil.
Ownershipprivate

GB100 score

Overall score: 41

  • egs: 37.9
  • growth: 46.7
  • reputation: 45.6
  • ai_readiness: 50
  • market_footprint: 28.6
  • digital_readiness: 39.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Equiserve's structured service taxonomy includes Sales & Marketing, Human Resources, Finance & Accounting, Accounts Receivable, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed Philippine BPO providers. Competitors: Evidence: EquiServe is listed as a BPO provider in the Philippines and competes in the same outsourcing marketplace.. Competitors: Relationship: adjacent. Competitors: Name: Local Philippine captive/shared services BPOs. Competitors: Evidence: EquiServe describes itself as a captive BPO service provider within the Equicom Group.. Competitors: Relationship: direct. Positioning: ISO-certified Philippine BPO provider offering end-to-end business process outsourcing across contact center, back office, finance, HR, and IT functions.. Market Signals: Founded in 2011.. Market Signals: Public site states over 1,000 professionals.. Market Signals: Public site highlights multichannel contact center support including web chat, SMS, social media, video collaborations, click-to-call, and AI-bot channel.. Differentiators: ISO 9001:2015 and ISO/IEC 27001:2013 certifications are stated as enterprise-wide.. Differentiators: Public materials describe operations across multiple Philippine locations.. Differentiators: Services include contact center, back office, finance, HR, IT, analytics, reporting, and specialized services.. Hiring & Workforce Signals: Open Positions: Title: Business Development Associate. Open Positions: Location: Makati. Open Positions: Seniority: unknown. Open Positions: Department: BPO Sales. Workforce Signals: Notes: Careers page lists current openings.. Workforce Signals: Notes: Indeed listing shows additional jobs at Equicom Services, Inc.. Workforce Signals: Active Recruitment: confirmed. Key Firmographics: Founded Year: 2011. Sectors Display: Healthcare. Sectors Display: Banking. Sectors Display: Finance. Sectors Display: Information Technology. Headquarters Display: Makati City, Philippines. Employee Count Display: over 1,000 professionals. Ownership Type Display: Captive BPO service provider / member of the Equicom Group. Leadership & Executives: Executives: Bio: Publicly identified as chairman of the Equicom Group, which includes Equicom Services, Inc.. Executives: Name: Antonio L. Go. Executives: Title: Chairman of the Equicom Group. Recent News: Articles: Date: 2025-12-05. Articles: Title: EquiServe achieves enterprise-wide ISO 9001:2015 and ISO/IEC 27001:2013

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Makati City. Centers: Country: Philippines. Centers: City: Manila. Centers: Country: Philippines. Centers: City: Cebu. Centers: Country: Philippines. Centers: City: Legazpi. Centers: Country: Philippines. Centers: City: Davao. Centers: Country: Philippines. Services & Offerings: Categories: Name: Back Office Services. Categories: Services: Back office operations. Categories: Services: Shared service support. Categories: Name: Contact Center. Categories: Services: Voice support. Categories: Services: Non-voice support. Categories: Name: Finance. Categories: Services: Finance operations support. Categories: Services: Finance shared services. Categories: Name: Human Resources. Categories: Services: HR support services. Categories: Name: Information Technology. Categories: Services: IT services. Categories: Services: Technical support. Categories: Name: Analytics and Reporting. Categories: Services: Analytics. Categories: Services: Reporting. Categories: Name: Specialized Services. Categories: Services: Tele-medicine. Categories: Services: Seat leasing. Categories: Services: Specialized outsourcing. Executive Summary: Summary: EquiServe is a captive BPO and shared-services provider under the Equicom Group, focused on back-office, contact center, finance, HR, IT, analytics, and related support functions for business clients in the Philippines.. Description Long: A proud member of the Equicom Group, a Filipino conglomerate, **Equicom Services, Inc.- EquiServe** is a trusted **business process outsourcing (BPO) provider.** Established in 2011, out of the boom in **BPO Services in the Philippines**. With over 1,000 employees, EquiServe is headquartered in Makati City, Philippines and we operate across multiple locations, including Manila, Cebu, and Legazpi. We deliver end-to-end support in Finance, Human Resources, IT, and **Back Office support services.** We also offer flexible, cross-functional **contact center services** tailored to meet the unique needs of each client. Our approach is driven by proven practices in benchmarking, process improvement, workforce

Methodology

Equiserve's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 9 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

  • Insufficient public evidence for headquarters coverage.

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Services

  • Sales & Marketing
  • Human Resources
  • Finance & Accounting
  • Accounts Receivable
  • Customer Support
  • Back Office

Industries Served

  • E-commerce & Retail

Contact

Website: https://www.equicomservices.com

Email: -

Phone: (632) 8 548 4766

Frequently Asked Questions

What services does Equiserve offer?

Equiserve provides Sales & Marketing, Human Resources, Finance & Accounting, Accounts Receivable, Customer Support, Back Office.

How many employees does Equiserve have?

Equiserve has approximately 1-49 employees.

What industries does Equiserve serve?

Equiserve serves the E-commerce & Retail industries.

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