Eplanet Communications INC scorecard

Company Overview

Eplanet Communications INC is a BPO company, founded in 2003, with approximately 1000-4999 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: BPO provider. Voice: call center services. Voice: digital media solutions. Voice: IT managed services. Client Value Proposition: Summary: Public sources position ePlanet Communications as a provider intended to improve efficiency, productivity, and customer support delivery through outsourced operations and integrated contact-center services.. Value Points: Title: Operational efficiency. Value Points: Description: External profiles describe the company as helping clients improve efficiency through process transformation and outsourcing.. Value Points: Title: Multi-channel support. Value Points: Description: The company is publicly associated with inbound, outbound, email, and chat customer support services.. Value Points: Title: Global service capability. Value Points: Description: A public company page states service to customers across countries and languages.. Company Overview: Highlights: Public sources describe the company as a BPO and contact center provider.. Highlights: Public sources also associate the company with call center solutions and IT managed services.. Highlights: Public listings indicate a Salt Lake City, Utah presence.. Description: ePlanet Communications Inc. is presented in public sources as a business process outsourcing and call center provider with related IT-managed service and outsourcing capabilities.. Competitive Differentiators: Differentiators: Title: Multi-service outsourcing mix. Differentiators: Description: Public sources describe a combination of BPO, call center, and IT-managed service capabilities.. Differentiators: Title: International delivery footprint. Differentiators: Description: One public source states the company serves customers across multiple countries and languages.. Differentiators: Title: Integrated channel capabilities. Differentiators: Description: Public descriptions emphasize integrated customer support across inbound, outbound, email, and chat channels.. Competitive Landscape: Competitors: Name: Other BPO and call center providers. Competitors: Evidence: Public descriptions consistently frame ePlanet as a BPO, call center,

Strengths

• Brand Profile: Voice: BPO provider. Voice: call center services. Voice: digital media solutions. Voice: IT managed services. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Public sources position ePlanet Communications as a provider intended to improve efficiency, productivity, and customer support delivery through outsourced operations and integrated contact-center services.. Value Points: Title: Operational efficiency. Value Points: Description: External profiles describe the company as helping clients improve efficiency through process transformation and outsourcing.. Value Points: Title: Multi-channel support. Value Points: Description: The company is publicly associated with inbound, outbound, email, and chat customer support services.. Value Points: Title: Global service. (public_web; observed 2026-08-24)
• Company Overview: Highlights: Public sources describe the company as a BPO and contact center provider.. Highlights: Public sources also associate the company with call center solutions and IT managed services.. Highlights: Public listings indicate a Salt Lake City, Utah presence.. Description: ePlanet Communications Inc. is presented in public sources as a business process outsourcing and call center provider with related IT-managed service and outsourcing capabilities.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 51

• egs: 42.4
• growth: 56.5
• reputation: 58.6
• ai_readiness: 50
• market_footprint: 44.2
• digital_readiness: 55.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Eplanet Communications INC's structured service taxonomy includes Customer Support, Back Office. Key Firmographics: Founded Year: 2003. Revenue Display: Estimated annual revenue varies by source; some public profiles show $25M-$50M and others higher estimates, but no verified company-reported figure was found. Sectors Display: Business process outsourcing. Sectors Display: Call center services. Sectors Display: Outsourcing/offshoring. Sectors Display: IT managed services. Headquarters Display: Salt Lake City, Utah, USA. Employee Count Display: 330 total employees (Built In listing); 501-1,000 employees (The Org listing). Ownership Type Display: Private company. Reputation & Reviews: Summary: Public review data is limited but shows employee-review pages on Indeed; no verified third-party buyer rating or industry award record was identified in the available sources.. Credentials: Detail: Employee reviews page shows an overall rating based on 18 reviews.. Credentials: Rating: 4.2/5. Credentials: Platform: Indeed. Employee & Client Sentiment: Red Flags: Some reviews mention high pressure and poor job security.. Red Flags: One review complains about criticism and disrespect from team leads.. Green Flags: Some reviews describe a friendly environment and helpful management.. Green Flags: Indeed review snippets mention fair pay and clear purpose.. Sentiment Trend: unknown. Sentiment Themes: Theme: Work environment and team support. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: friendly environment. Sentiment Themes: Key Phrases: helpful management. Sentiment Themes: Key Phrases: good place for new comers. Sentiment Themes: Key Phrases: high pressure. Sentiment Themes: Key Phrases: job security concerns. Sentiment Themes: Theme: Compensation and benefits. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: fair pay for job. Sentiment Themes: Key Phrases: good salary. Sentiment Themes: Key Phrases: benefits not fully provided. Sentiment Themes: Key Phrases: pay and benefits ratings. Employee Satisfaction: mixed. Services & Offerings: Categories: Name: Customer support and contact center. Categories: Services: Call center solutions. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Salt Lake City. Centers: Country: United States. Centers: City: Karachi. Centers: Country: Pakistan. Executive Summary: Summary: Public sources indicate ePlanet Communications Inc. operates in outsourcing/BPO and call center services, with a U.S. headquarters in Salt Lake City, Utah and a private-company profile.. Financial Health: Overall Health: unknown. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Web development. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Digital media management. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Analytics.

Methodology

Eplanet Communications INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.eplanetcom.com

Email: info@eplanetcom.com

Phone: 844 779 1907

LinkedIn: http://www.linkedin.com/company/eplanet-communications-inc

Frequently Asked Questions

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