Fastco Group scorecard

Company Overview

Fastco Group is a BPO company, founded in 2001, with approximately 1000-4999 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

The organization started its operations in Colombia in 2012 and gained a foothold in Peru in 2014. It opened its Mexico office in 2015. Fastco boasts over two decades of industry experience and more than 20 million monthly transactions. It aids over 120 clients through the daily operations of its more than 2,000 employees. Founded in Chile in 2001, Fastco has since grown and established offices in the neighboring regions as well. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: agile. Voice: human-centered. Voice: digital. Voice: results-oriented. Voice: strategic. Tagline: Soluciones ágiles con resultados extraordinarios. Imagery Style: Public-facing site copy emphasizes customer experience, technology, and operational teams; no verified visual system details were available from the public sources reviewed.. Client Value Proposition: Summary: Fastco Group positions its offering as a way to improve customer experience, increase operational efficiency, reduce costs, and support continuity across customer-facing and back-office processes.. Value Points: Title: Operational efficiency. Value Points: Description: Uses standardized processes, automation, and specialized teams to improve continuity, precision, and traceability.. Value Points: Title: Cost reduction. Value Points: Description: Public materials state that its services help optimize resources and reduce operating costs.. Value Points: Title: Customer experience support. Value Points: Description: The company emphasizes agile, human, and digital customer interactions designed to strengthen client relationships.. Value Points: Title: Scalable service coverage. Value Points: Description: Its portfolio covers multiple contact and support functions across several geographies.. Company Overview: Tagline: Soluciones Personalizadas de Contact Center BPO. Highlights: Founded in Chile in 2001. Highlights: Operates in Chile, Peru, Colombia, Spain, and the United States. Highlights: Provides omnichannel contact center and BPO services. Highlights: Uses technology, data, and trained teams in its service model. Description: Fastco Group is a contact center and BPO provider focused on customer experience, digitalization, and operations, with services spanning contact center, CX, collections, telemarketing, back office, delivery, and satisfaction measurement.. Competitive Differentiators: Differentiators: Title: Regional footprint. Differentiators: Description: Public sources describe operations across Chile, Peru, Colombia, Spain, and the United States, supporting multi-market delivery.. Differentiators: Title: Broad omnichannel

Strengths

• Brand Profile: Voice: agile. Voice: human-centered. Voice: digital. Voice: results-oriented. Voice: strategic. Tagline: Soluciones ágiles con resultados extraordinarios. Imagery Style: Public-facing site copy emphasizes customer experience, technology, and operational teams; no verified visual system details were available from the public sources reviewed.. (public_web; observed 2026-07-11)
• Client Portfolio: Clients: Segment: corporate. Clients: Industry: multiple. Clients: Client Name: corporate clients. Total Clients Claimed: 120. Industry Concentration: cross-industry. (public_web; observed 2021-12-22)
• Client Value Proposition: Summary: Fastco Group positions its offering as a way to improve customer experience, increase operational efficiency, reduce costs, and support continuity across customer-facing and back-office processes.. Value Points: Title: Operational efficiency. Value Points: Description: Uses standardized processes, automation, and specialized teams to improve continuity, precision, and traceability.. Value Points: Title: Cost reduction. Value Points: Description: Public materials state that its services help optimize resources and reduce operating costs.. Value Points: Title: Customer experience support. Value. (public_web; observed 2026-08-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-22)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-04-19)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-07)

Firmographics

GB100 score

Overall score: 50

• egs: 43
• growth: 56.5
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 40.1
• digital_readiness: 55.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Fastco Group's structured service taxonomy includes Finance & Accounting, Customer Support. Client Portfolio: Clients: Segment: corporate. Clients: Industry: multiple. Clients: Client Name: corporate clients. Total Clients Claimed: 120. Industry Concentration: cross-industry. Competitive Landscape: Competitors: Name: Clutch-listed BPO and call center providers in Santiago. Competitors: Evidence: Clutch profiles Fastco among BPO and call center service providers and surfaces similar firms in the same service category.. Competitors: Relationship: adjacent. Competitors: Name: Other Latin American contact center and BPO firms. Competitors: Evidence: Fastco describes itself as a provider of contact center, CX, cobranzas, televenta, back office, and delivery services across multiple countries, overlapping with regional BPO operators.. Competitors: Relationship: direct. Positioning: Fastco is positioned as a BPO and contact center provider focused on CX, digitalization, and operations, with an emphasis on agile, technology-enabled customer interactions and regional Latin American delivery.. Market Signals: Founded in Chile in 2001. Market Signals: OA profile describes Fastco as a provider of agile business solutions for contact center and related services. Market Signals: Public profile indicates scale across Latin America and multilingual/regional servicing. Market Signals: OA500 2025 ranking mentions Fastco as. Employee & Client Sentiment: Green Flags: Public materials emphasize agile operations, technology integration, and high-performance teams.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact Center. Categories: Services: Customer service. Categories: Services: Inbound and outbound call center. Categories: Services: Omnichannel customer operations. Categories: Name: Collections. Categories: Services: Collections management. Categories: Services: Personal collections. Categories: Services: Business collections. Categories: Services: Judicial collections. Categories: Name: Sales and Marketing. Categories: Services: Telemarketing. Categories: Services: Tele-sales. Categories: Services: Telemarketing and telesales. Categories: Name: Back Office. Categories: Services: Sales audit. Categories: Services: Customer intake and validation. Categories: Services: Transaction monitoring. Categories: Services: Document administration and management. Categories: Services: Account opening,

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Providencia, Santiago. Centers: Country: Chile. Centers: City: Bogotá. Centers: Country: Colombia. Centers: City: Lima. Centers: Country: Peru. Centers: City: Madrid. Centers: Country: Spain. Key Firmographics: Founded Year: 2001. Headquarters Display: Providencia, Santiago, Chile. Reputation & Reviews: Summary: Public review data is limited in the available sources. Clutch lists Fastco Group as a BPO and call center provider but does not provide a clearly extractable rating in the available snippet, while Indeed shows a small set of employee reviews for a similarly named entity that is not enough to reliably characterize company-wide reputation here.. Executive Summary: Summary: Fastco Group is a Chile-founded BPO and contact center provider that positions itself around agile customer experience, digitalization, and operational support for multiple industries, with a broad service portfolio and regional presence in Latin America and Spain.. Financial Health: Overall Health: unknown. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: inferred. Tools: Product Name: AI and omnichannel capabilities. Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: automation bot. Ai Capabilities: AI-enabled customer service optimization. Ai Capabilities: automation. Ai Capabilities: omnichannel capabilities. Proprietary Tech: exclusive all-in-one BOT combining automation, AI, and omnichannel capabilities. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world

Methodology

Fastco Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 54 distinct source URLs and retained 55 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.fastcogroup.com

Email: contacto@fastcogroup.com

Phone: 5622793100

LinkedIn: http://www.linkedin.com/company/empresas-fastco

Frequently Asked Questions

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