First Choice Telephone Answering Service scorecard

Company Overview

First Choice Telephone Answering Service is a BPO company, founded in 1977, with approximately 1-49 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press "shift + =". Some assistive technologies may require the use of a passthrough function before this keystroke. For more information, activate the button labeled "Explore your accessibility options". First Choice Telephone Answering Service First Choice helps businesses stay connected and responsive with 24/7 telephone answering services, virtual receptionist support, call dispatch services, staffing solutions, and professional training programs. Since 1977, First Choice has partnered with businesses, government agencies, healthcare providers, legal offices, and nonprofits to deliver reliable communication, workforce support, and customer service solutions that help organizations operate more efficiently and better serve their customers.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Imagery Style: service-business website presentation with prominent phone contact and availability messaging. Client Value Proposition: Summary: The company’s public value proposition is to provide dependable live answering support that helps businesses stay reachable, manage messages, and handle routine communications without relying on voicemail or automated systems.. Value Points: Title: Always reachable support. Value Points: Description: 24/7/365 service is positioned to ensure calls are answered outside normal business hours.. Value Points: Title: Human representation. Value Points: Description: Operators are presented as an extension of the client’s business with a personal touch.. Value Points: Title: Operational assistance. Value Points: Description: Appointment scheduling, verification, and message handling support front-office workflows.. Value Points: Title: Communication continuity. Value Points: Description: Handling calls, text, email, and fax can help maintain continuity across channels.. Company Overview: Tagline: Personalized phone services, available 24/7/365.. Highlights: Available 24/7/365.. Highlights: Provides live telephone answering and related call services.. Highlights: Positions operators as an extension of a client’s business.. Highlights: Operates from Pittsburgh, PA and serves businesses nationwide.. Description: First Choice Telephone Answering Service is a Pittsburgh, Pennsylvania-based telephone answering and live operator service provider offering around-the-clock call handling for businesses nationwide.. Competitive Differentiators: Differentiators: Title: 24/7/365 live coverage. Differentiators: Description: The company emphasizes continuous availability every day of the year for business call handling.. Differentiators: Title: Family-owned longevity. Differentiators: Description: Public sources describe the company as family-owned and operating since 1977, indicating long tenure in the answering-service niche.. Differentiators: Title: Live-person positioning. Differentiators: Description: Public materials stress live operators and a personal touch rather than

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Imagery Style: service-business website presentation with prominent phone contact and availability messaging. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The company’s public value proposition is to provide dependable live answering support that helps businesses stay reachable, manage messages, and handle routine communications without relying on voicemail or automated systems.. Value Points: Title: Always reachable support. Value Points: Description: 24/7/365 service is positioned to ensure calls are answered outside normal business hours.. Value Points: Title: Human representation. Value Points: Description: Operators are presented as an extension of the client’s business with a personal touch... (public_web; observed 2026-03-18)
• Company Overview: Tagline: Personalized phone services, available 24/7/365.. Highlights: Available 24/7/365.. Highlights: Provides live telephone answering and related call services.. Highlights: Positions operators as an extension of a client’s business.. Highlights: Operates from Pittsburgh, PA and serves businesses nationwide.. Description: First Choice Telephone Answering Service is a Pittsburgh, Pennsylvania-based telephone answering and live operator service provider offering around-the-clock call handling for businesses nationwide.. (public_web; observed 2026-03-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 42

• egs: 44.9
• growth: 43.7
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.2
• digital_readiness: 40

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

First Choice Telephone Answering Service's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Outsource Accelerator directory listings. Competitors: Evidence: Directory page identifies First Choice as a contact center and BPO solutions provider, but no competitor set is explicitly named.. Competitors: Relationship: alternative. Positioning: unknown. Market Signals: Public site emphasizes always-on answering coverage and personalized phone services.. Market Signals: Public application page lists broad target verticals including contractors, attorneys, medical companies, offices, apartment complexes, and real estate offices.. Differentiators: 24/7/365 availability. Differentiators: telephone answering focus. Differentiators: serving Pittsburgh and nationwide businesses. Leadership & Executives: Executives: Bio: Publicly listed as owner of First Choice Telephone Answering Service and associated with the company’s Pittsburgh operations.. Executives: Name: Cherry Ragsdale. Executives: Title: Owner. Pricing & Engagement: Models: Name: Customized quote. Models: Best For: Businesses seeking tailored answering-service coverage. Models: Description: Pricing is handled individually based on business needs and call volume requirements.. Models: Name: Promotional first month free. Models: Best For: Prospective clients evaluating service fit before commitment. Models: Description: A public company profile states the service offers the first month free.. Summary: Public sources indicate pricing is customized to client needs, and one public profile states the first month is free; no standard rate card was found in the public sources reviewed.. Recent News: Articles: Date: 2026-03-18. Articles: Title: Company website and service pages updated in 2026. Articles: Source: First Choice Telephone Answering Service. Articles: Summary: The official site and related service pages were updated in 2026, continuing to emphasize 24/7/365 availability and live operator services.. Articles: Date: 2026-08-20. Articles: Title: LinkedIn company profile activity. Articles: Source: LinkedIn. Articles: Summary: The public company profile remained active and continued to describe nationwide live answering support and related service capabilities.. Employee & Client Sentiment:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Pittsburgh. Centers: Country: United States. Key Firmographics: Founded Year: 1977. Sectors Display: Contractors. Sectors Display: Attorneys. Sectors Display: Property management. Sectors Display: Real estate. Sectors Display: Apartment complexes. Sectors Display: Medical companies and offices. Headquarters Display: Pittsburgh, Pennsylvania, United States. Ownership Type Display: Family-owned and operated. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review information is limited. Indeed shows a small sample of employee reviews with an overall rating of 3.0 out of 5 based on 3 reviews, while public-facing customer review data was not clearly verified in the sources reviewed.. Credentials: Detail: Based on 3 reviews; limited sample size.. Credentials: Rating: 3.0/5. Credentials: Platform: Indeed. Services & Offerings: Categories: Name: Telephone answering. Categories: Services: Live telephone answering. Categories: Services: 24/7/365 call coverage. Categories: Services: Message relaying. Categories: Name: Call handling and routing. Categories: Services: Call services. Categories: Services: After-hours call support. Categories: Services: Emergency dispatch. Categories: Name: Administrative communication support. Categories: Services: Appointment scheduling. Categories: Services: Appointment verification. Categories: Services: Wake-up calls. Categories: Services: Reminder calls. Categories: Name: Digital message handling. Categories: Services: Text messaging response. Categories: Services: Email handling. Categories: Services: Fax handling. Executive Summary: Summary: A family-owned and operated telephone answering service founded in 1977 that provides live operator support, appointment scheduling, message handling, and related communication services for a range of business sectors.. Asset Logo: Visibility: public. Coverage Hours: 24/7. Description Long: This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press "shift + =". Some assistive technologies may require the

Methodology

First Choice Telephone Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.firstchoiceansweringservice.com

Email: info@firstchoiceservice.com

Phone: 412-261-4130

LinkedIn: http://www.linkedin.com/company/first-choice-telephone-answering-service

Frequently Asked Questions

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