Five9 Philippines scorecard

Company Overview

Five9 Philippines is a BPO company, founded in 2001, with approximately 1000-4999 employees. They specialize in Sales & Marketing, Customer Support. They serve the E-commerce & Retail industries.

 Five9 is one of the leading [contact center providers](https://www.five9.com/products-solutions). We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Learn more about Five9's contact center platform customers can depends on. contact centers began to understand the potential of the cloud and started looking for alternatives to

Executive summary

Client Value Proposition: Summary: Five9’s value proposition is centered on improving contact-center productivity, agility, customer trust, and loyalty through a secure, scalable cloud platform with analytics, automation, and AI.. Value Points: Title: Productivity gains. Value Points: Description: The platform is described as helping contact centers increase productivity.. Value Points: Title: Scalability and reliability. Value Points: Description: Public descriptions emphasize a secure, compliant, and scalable platform.. Value Points: Title: Customer experience improvement. Value Points: Description: The platform is positioned to create more human customer experiences and strengthen relationships.. Company Overview: Tagline: Five9: Call & Contact Center As A Service (CCaaS) Provider. Highlights: APAC location listed in Mandaluyong City, PH.. Highlights: Cloud contact center platform with AI-driven CX positioning.. Highlights: Public review profiles indicate broad enterprise usage and integrations.. Description: Five9 is a cloud contact center software provider with an APAC presence in Mandaluyong City, Philippines, and markets its platform for AI-driven customer engagement.. Competitive Differentiators: Differentiators: Title: AI-elevated CX platform. Differentiators: Description: Public descriptions emphasize AI-driven and AI-elevated customer experience capabilities.. Differentiators: Title: Cloud-native contact center focus. Differentiators: Description: Five9 positions itself as a cloud contact center provider rather than a generalized outsourcing firm.. Differentiators: Title: Global customer base. Differentiators: Description: Public pages state the platform serves thousands of customers worldwide.. Differentiators: Title: APAC presence in the Philippines. Differentiators: Description: The company lists an office in Mandaluyong City, supporting regional coverage in APAC.. Key Firmographics: Sectors Display: Information & Communication Technology. Sectors Display: Cloud contact center software. Headquarters Display: San Ramon, California, United States; APAC office in Mandaluyong City, Metro Manila,

Strengths

• Client Value Proposition: Summary: Five9’s value proposition is centered on improving contact-center productivity, agility, customer trust, and loyalty through a secure, scalable cloud platform with analytics, automation, and AI.. Value Points: Title: Productivity gains. Value Points: Description: The platform is described as helping contact centers increase productivity.. Value Points: Title: Scalability and reliability. Value Points: Description: Public descriptions emphasize a secure, compliant, and scalable platform.. Value Points: Title: Customer experience improvement. Value Points: Description: The platform is positioned. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Five9: Call & Contact Center As A Service (CCaaS) Provider. Highlights: APAC location listed in Mandaluyong City, PH.. Highlights: Cloud contact center platform with AI-driven CX positioning.. Highlights: Public review profiles indicate broad enterprise usage and integrations.. Description: Five9 is a cloud contact center software provider with an APAC presence in Mandaluyong City, Philippines, and markets its platform for AI-driven customer engagement.. (public_web; observed 2026-08-24)
• Competitive Differentiators: Differentiators: Title: AI-elevated CX platform. Differentiators: Description: Public descriptions emphasize AI-driven and AI-elevated customer experience capabilities.. Differentiators: Title: Cloud-native contact center focus. Differentiators: Description: Five9 positions itself as a cloud contact center provider rather than a generalized outsourcing firm.. Differentiators: Title: Global customer base. Differentiators: Description: Public pages state the platform serves thousands of customers worldwide.. Differentiators: Title: APAC presence in the Philippines. Differentiators: Description: The company lists an office in Mandaluyong City, supporting regional. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 52

• egs: 43.9
• growth: 56.5
• reputation: 54.3
• ai_readiness: 50
• market_footprint: 47.1
• digital_readiness: 60.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Five9 Philippines's structured service taxonomy includes Sales & Marketing, Customer Support. Hiring & Workforce Signals: Open Positions: Title: Technical Account Manager. Open Positions: Location: Philippines (office in Rockwell Business Center Sheridan). Open Positions: Seniority: Not stated. Open Positions: Department: Customer Success / Professional Services. Open Positions: Title: Professional Services Engineer - Intelligent Virtual Agents (IVAs). Open Positions: Location: Manila, Manila, Philippines (hybrid). Open Positions: Seniority: Not stated. Open Positions: Department: Professional Services / AI and Custom Services. Open Positions: Title: NOC Tech I. Open Positions: Location: Manila, Manila, Philippines (hybrid). Open Positions: Seniority: Not stated. Open Positions: Department: Technical Operations. Open Positions: Title: Accounts Payable Specialist. Open Positions: Location: Mandaluyong, Philippines. Open Positions: Seniority: Not stated. Open Positions: Department: Finance. Open Positions: Title: Billing Specialist. Open Positions: Location: Manila, Philippines. Open Positions: Seniority: Not stated. Open Positions: Department: Finance. Open Positions: Title: People Operations Representative. Open Positions: Location: Manila, Philippines. Open Positions: Seniority: Not stated. Open Positions: Department: People Operations. Open Positions: Title: Quality Assurance. Employee & Client Sentiment: Green Flags: Public careers pages show active hiring across customer success, engineering, finance, and technical operations roles in the Philippines.. Green Flags: Five9 publicly describes the Philippines office and references local technical services roles.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Cloud contact center platform. Categories: Services: Inbound and outbound contact center capabilities. Categories: Services: Virtual call center platform. Categories: Services: Digital engagement. Categories: Name: CX and AI capabilities. Categories: Services: AI-driven customer experience. Categories: Services: Workflow automation. Categories: Services: Analytics. Categories: Services: Practical AI. Categories: Name: Operations optimization. Categories: Services: Workforce optimization. Categories: Services: Integration support via platform ecosystem. Tech Stack & Tools: Tools: Category: CCaaS. Tools: Confidence: confirmed. Tools: Product Name: cloud contact center software. Tools:

Geography

Countries listed in the structured record include -. Competitive Landscape: Competitors: Name: Genesys Cloud CX. Competitors: Evidence: Frequently identified in public comparison content as Five9’s most direct enterprise competitor for contact center platforms.. Competitors: Relationship: direct. Competitors: Name: Talkdesk. Competitors: Evidence: Public alternatives guides list Talkdesk as a close competitor in omnichannel and enterprise contact center software.. Competitors: Relationship: direct. Competitors: Name: NICE CXone. Competitors: Evidence: Public alternatives guides place NICE CXone among Five9’s closest competitors in enterprise contact center and workforce optimization.. Competitors: Relationship: direct. Competitors: Name: Amazon Connect. Competitors: Evidence: Public alternatives content includes Amazon Connect as a major alternative in the broader contact center platform market.. Competitors: Relationship: adjacent. Competitors: Name: RingCentral RingCX. Competitors: Evidence: Public comparison pages list RingCentral as an alternative, especially where unified communications plus contact center bundling matters.. Competitors: Relationship: adjacent. Positioning: Five9 appears to position its Philippines presence as an APAC/Manila office and contact point for the company, but the public sources. Delivery Center Details: Centers: City: Manila. Centers: Model: office / hybrid. Centers: Country: Philippines. Centers: City: Mandaluyong. Centers: Model: office / hybrid. Centers: Country: Philippines. Centers: City: Rockwell Business Center Sheridan. Centers: Model: office. Centers: Country: Philippines. Recent News: Articles: Date: 2026-08-23. Articles: Title: Five9 website updates company positioning and APAC locations. Articles: Source: Five9. Articles: Summary: Five9’s homepage and company pages were updated with current cloud contact center and APAC location information.. Reputation & Reviews: Summary: Public review sources show a generally positive but mixed reputation, with G2 listing a 4.1/5 average rating from 625 reviews.. Credentials: Detail: 625 reviews for the Five9 Intelligent Cloud Contact Center

Methodology

Five9 Philippines's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 96 distinct source URLs and retained 94 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.five9.com

Email: info@five9.com

Phone: 1-800-553-8159

LinkedIn: http://www.linkedin.com/company/five9

Frequently Asked Questions

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