Freedom Makers scorecard

Company Overview

Freedom Makers is a BPO company, founded in 2015, with approximately 1-49 employees. They specialize in Sales & Marketing, Level 1 & 2 Support, Data Entry & Processing. They serve the E-commerce & Retail industries.

Freedom Makers delivers a wide range of solutions and guarantees accuracy, reliability, and professionalism in every aspect of its work. Success managers follow the progress of every project from start to finish to be sure that clients receive the highest level of service. This guidance ensures that deadlines are met and that each project is completed to the client’s satisfaction. The organization hires military spouses who are available to work remotely on any task for clients worldwide. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: supportive. Voice: service-oriented. Voice: small-business focused. Voice: mission-driven. Imagery Style: public-facing branding emphasizes military spouse support and flexible remote work for small businesses.. Client Value Proposition: Summary: Freedom Makers offers flexible, customized virtual assistant support intended to help small businesses focus on growth while delegating administrative and operational tasks.. Value Points: Title: Flexible support levels. Value Points: Description: Clients can engage support for as few or as many hours as needed.. Value Points: Title: Tailored remote staffing. Value Points: Description: Clients are matched with military spouse remote team members based on preferences and needs.. Value Points: Title: Operational relief. Value Points: Description: The service is designed to reduce time spent on support tasks and improve focus on core business priorities.. Company Overview: Tagline: Hourly virtual assistant support for small businesses.. Highlights: Founded in 2015.. Highlights: Centers its model on military spouse virtual assistants.. Highlights: Offers flexible support without minimum hour requirements.. Description: Freedom Makers is a virtual assistant and remote support provider focused on pairing small businesses and entrepreneurs with military spouse remote team members.. Competitive Differentiators: Differentiators: Title: Military spouse talent model. Differentiators: Description: The company differentiates itself by sourcing virtual assistants from the military spouse community, which supports flexible remote work continuity.. Differentiators: Title: Flexible engagement structure. Differentiators: Description: Public materials state there are no minimum hour requirements and no restrictive monthly contracts.. Differentiators: Title: Candidate matching process. Differentiators: Description: The company reportedly presents up to four qualified, available, interested candidates so clients can choose the best fit.. Differentiators: Title: Customized support focus. Differentiators: Description:

Strengths

• Brand Profile: Voice: supportive. Voice: service-oriented. Voice: small-business focused. Voice: mission-driven. Imagery Style: public-facing branding emphasizes military spouse support and flexible remote work for small businesses.. (public_web; observed 2026-08-16)
• Client Value Proposition: Summary: Freedom Makers offers flexible, customized virtual assistant support intended to help small businesses focus on growth while delegating administrative and operational tasks.. Value Points: Title: Flexible support levels. Value Points: Description: Clients can engage support for as few or as many hours as needed.. Value Points: Title: Tailored remote staffing. Value Points: Description: Clients are matched with military spouse remote team members based on preferences and needs.. Value Points: Title: Operational relief. Value Points:. (public_web; observed 2026-08-16)
• Company Overview: Tagline: Hourly virtual assistant support for small businesses.. Highlights: Founded in 2015.. Highlights: Centers its model on military spouse virtual assistants.. Highlights: Offers flexible support without minimum hour requirements.. Description: Freedom Makers is a virtual assistant and remote support provider focused on pairing small businesses and entrepreneurs with military spouse remote team members.. (public_web; observed 2026-08-16)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-16)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-01)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-07)

Firmographics

GB100 score

Overall score: 47

• egs: 37.6
• growth: 56.5
• reputation: 54.3
• ai_readiness: 50
• market_footprint: 30.2
• digital_readiness: 55.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Freedom Makers's structured service taxonomy includes Sales & Marketing, Level 1 & 2 Support, Data Entry & Processing. Competitive Landscape: Competitors: Name: Generic virtual assistant agencies. Competitors: Evidence: Company describes itself as a virtual assistant agency serving small businesses with remote administrative, operational, and marketing support.. Competitors: Relationship: direct. Competitors: Name: Outsource Accelerator-listed staffing and recruiting BPO providers. Competitors: Evidence: Third-party directory categorizes Freedom Makers in staffing and recruiting / outsourcing virtual assistants.. Competitors: Relationship: direct. Competitors: Name: Local and remote BPO support firms. Competitors: Evidence: Public descriptions emphasize small-business support, flexible hours, and specialized remote assistance.. Competitors: Relationship: adjacent. Positioning: virtual assistant / remote administrative support provider for small businesses, differentiated by military spouse talent and flexible fractional support.. Market Signals: Recognized on Clutch as a top virtual assistant company in the United States. Market Signals: Positioned for small and micro businesses nationwide. Market Signals: Operates with a remote-native delivery model. Differentiators: Military spouse talent model. Differentiators: No set minimum hours. Differentiators: Flexible week-to-week or month-to-month support. Differentiators: Support. Key Firmographics: Founded Year: 2015. Sectors Display: Small business support. Sectors Display: Virtual assistant services. Sectors Display: Staffing and recruiting. Headquarters Display: San Antonio, Texas, United States. Ownership Type Display: Privately held. Leadership & Executives: Executives: Bio: Public sources identify Laura Yang Renner as the founder and managing director of Freedom Makers Virtual Services.. Executives: Name: Laura Yang Renner. Executives: Title: Founder and Managing Director. Pricing & Engagement: Models: Name: Hourly support. Models: Best For: Businesses needing flexible short-term or part-time support. Models: Description: Pricing varies by task and is quoted through consultation; a public directory source reports an approximate range of $37-$45 per hour.. Models: Name: No-minimum-hours engagement. Models: Best For: Small businesses wanting variable support demand. Models: Description: Clients may use support for as few or

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: San Antonio. Centers: Model: remote. Centers: Country: United States. Recent News: Articles: Date: 2022-05-06. Articles: Title: Freedom Makers Rebrands to Include Virtual Services in Name and Logo. Articles: Source: Send2Press. Articles: Summary: The company announced a rebrand to Freedom Makers Virtual Services while maintaining its military spouse virtual assistant model.. Articles: Date: 2022-11-23. Articles: Title: Freedom Makers company profile update. Articles: Source: Outsource Accelerator. Articles: Summary: A public directory profile summarized the company’s services, founding year, location, and pricing model.. Articles: Date: 2026-08-24. Articles: Title: Freedom Makers website updates. Articles: Source: Freedom Makers. Articles: Summary: Public website pages were updated recently, but no independently verifiable news event was identified.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review and directory sources show a generally positive profile, but comprehensive third-party rating coverage is limited in the available public sources.. Credentials: Detail: A public profile exists with reviews, but a specific rating was not verified from the available snippet.. Credentials: Rating: null. Credentials: Platform: Clutch. Credentials: Detail: The San Antonio listing shows 7 reviews.. Credentials: Rating: 4.4/5. Credentials: Platform: Yelp. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Administrative support. Categories: Services: Virtual Executive Assistant. Categories: Services: Calendar and Email Management. Categories: Services: Operations Assistant/Manager. Categories: Services: Client Intake and Care Assistant. Categories: Name: Marketing support. Categories: Services: Social Media Marketing Assistant. Categories: Name: Back-office and data work. Categories: Services: Data Entry Assistant. Categories: Services: Workflows and Systems Setup. Categories: Services: Special Projects. Categories: Name: Public sector and

Methodology

Freedom Makers's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 41 distinct source URLs and retained 46 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Level 1 & 2 Support
• Data Entry & Processing

Industries Served

• E-commerce & Retail

Contact

Website: https://www.freedom-makers.com

Email: info@freedom-makers.com

Phone: -

LinkedIn: http://www.linkedin.com/company/freedommakers-virtual-assistant-services

Frequently Asked Questions

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