Fusion CX scorecard

Last updated: 2026-08-26

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Company Overview

Fusion CX is a BPO company.

Executive summary

Brand Profile: Voice: global. Voice: customer-centric. Voice: technology-forward. Voice: empathetic. Tagline: Global BPO Company - 24/7 Customer Support. Imagery Style: professional corporate CX and office imagery; emphasis on technology plus human support. Client Value Proposition: Summary: Fusion CX positions itself as a partner for improving customer experience, operational efficiency, and omnichannel support through AI-enabled and industry-specific BPO services.. Value Points: Title: 24/7 customer engagement. Value Points: Description: Public messaging emphasizes continuous support across the customer journey.. Value Points: Title: Outcome-oriented CX transformation. Value Points: Description: Materials describe the company as a partner for contact-centre transformation and measurable customer experience improvement.. Value Points: Title: Multilingual engagement. Value Points: Description: Public directory and review sources reference support in 40+ global and regional languages.. Value Points: Title: Industry-aligned delivery. Value Points: Description: Services and sector references suggest tailored support for regulated and high-volume industries.. Company Overview: Tagline: Global BPO Company - 24/7 Customer Support. Highlights: AI-first CX solutions provider. Highlights: Global BPO and customer experience services. Highlights: 24/7 customer support focus. Highlights: Formerly Fusion BPO Services. Description: Fusion CX describes itself as an AI-first CX solutions provider and a global BPO/customer experience partner.. Competitive Differentiators: Differentiators: Title: AI-first CX positioning. Differentiators: Description: Public site positioning emphasizes AI-first customer experience solutions rather than traditional voice-only BPO.. Differentiators: Title: Omnichannel engagement. Differentiators: Description: The company highlights support across voice, email, chat, social, and messaging channels.. Differentiators: Title: Global delivery footprint. Differentiators: Description: Public materials indicate operations across multiple countries and locations supporting a broad delivery model.. Differentiators: Title: Industry specialization. Differentiators: Description: The company references

Strengths

  • Brand Profile: Voice: global. Voice: customer-centric. Voice: technology-forward. Voice: empathetic. Tagline: Global BPO Company - 24/7 Customer Support. Imagery Style: professional corporate CX and office imagery; emphasis on technology plus human support. (public_web; observed 2026-08-21)
  • Client Value Proposition: Summary: Fusion CX positions itself as a partner for improving customer experience, operational efficiency, and omnichannel support through AI-enabled and industry-specific BPO services.. Value Points: Title: 24/7 customer engagement. Value Points: Description: Public messaging emphasizes continuous support across the customer journey.. Value Points: Title: Outcome-oriented CX transformation. Value Points: Description: Materials describe the company as a partner for contact-centre transformation and measurable customer experience improvement.. Value Points: Title: Multilingual engagement. Value Points: Description: Public directory. (public_web; observed 2026-08-21)
  • Company Overview: Tagline: Global BPO Company - 24/7 Customer Support. Highlights: AI-first CX solutions provider. Highlights: Global BPO and customer experience services. Highlights: 24/7 customer support focus. Highlights: Formerly Fusion BPO Services. Description: Fusion CX describes itself as an AI-first CX solutions provider and a global BPO/customer experience partner.. (public_web; observed 2026-08-21)

Gaps

  • The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-21)
  • The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
  • The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-07)

Firmographics

GB100 score

Overall score: 47

  • egs: 36
  • growth: 50
  • reputation: 45.5
  • ai_readiness: 50
  • market_footprint: 50
  • digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Relationship: direct. Competitors: Name: TTEC. Competitors: Relationship: direct. Positioning: Global BPO and customer experience provider emphasizing 24/7 support, AI-enabled CX, and a multi-country delivery footprint.. Market Signals: Positions itself as a global BPM and CX management company. Market Signals: Highlights multi-region delivery across the US, EMEA, LATAM, and APAC. Market Signals: Promotes large-scale support capacity and 24/7 operations. Differentiators: 40+ locations in 15 countries. Differentiators: 12500+ CX support employees. Differentiators: combines AI innovation with human empathy. Differentiators: offshore centers in India and the Philippines for cost-efficient support. Hiring & Workforce Signals: Open Positions: Title: Service Delivery Manager – International Operations (WFO, Kolkata). Open Positions: Location: Kolkata, India. Open Positions: Seniority: Manager. Open Positions: Department: Client Services. Open Positions: Title: Executive – Shared Services / Office Administration. Open Positions: Location: Silang, Cavite, Philippines. Open Positions: Seniority: Executive. Open Positions: Department: Client Services. Open Positions: Title: Client Relations Specialist. Open Positions: Location: Silang, Cavite, Philippines. Open Positions: Seniority: Specialist. Open Positions: Department: Client Services. Open Positions: Title: Client Specialist. Open Positions: Location: Silang, Cavite, Philippines. Open Positions: Seniority: Specialist. Open Positions: Department: Client Services. Open Positions: Title: Client Success Manager – Healthcare Account. Open Positions: Location: Cebu, Philippines. Open Positions: Seniority: Manager. Open Positions: Department: Client Services. Workforce Signals: Careers Locations: United States. Workforce Signals: Careers Locations: India. Workforce Signals: Careers Locations: Philippines. Workforce Signals: Careers Locations: Albania. Workforce Signals: Careers Locations: Morocco. Workforce Signals: Careers Locations: Colombia. Workforce Signals: Careers Locations: Canada.. Key Firmographics: Founded Year: 2004. Revenue Display: null. Sectors Display: Telecom. Sectors Display: Utilities. Sectors

Geography

Delivery Center Details: Centers: City: Norcross, Georgia. Centers: Country: United States. Centers: City: Canton, Ohio. Centers: Country: United States. Centers: City: Boca Raton, Florida. Centers: Country: United States. Centers: City: Forest City, North Carolina. Centers: Country: United States. Centers: City: Lehi, Utah. Centers: Country: United States. Centers: City: Montreal, Quebec. Centers: Country: Canada. Centers: City: Medellin, Antioquia. Centers: Country: Colombia. Centers: City: Tirana. Centers: Country: Albania. Centers: City: Casablanca. Centers: Country: Morocco. Centers: City: Kingston. Centers: Country: Jamaica. Centers: City: Kolkata. Centers: Country: India. Centers: City: Noida. Centers: Country: India. Centers: City: Mumbai. Centers: Country: India. Centers: City: Mohali. Centers: Country: India. Centers: City: Bengaluru. Centers: Country: India. Centers: City: Gurugram. Centers: Country: India. Centers: City: Siliguri. Centers: Country: India. Centers: City: Cebu City. Centers: Country: Philippines. Centers: City: Silang, Cavite. Centers: Country: Philippines. Centers: City: Legazpi City. Centers: Country: Philippines. Centers: City: Bangkok. Centers: Country: Thailand. Centers: City: Jakarta Selatan. Centers: Country:. Services & Offerings: Categories: Name: Customer experience and contact center services. Categories: Services: Voice support. Categories: Services: Email support. Categories: Services: Chat support. Categories: Services: Social media support. Categories: Services: Messaging support. Categories: Services: 24/7 customer engagement. Categories: Name: Business process outsourcing. Categories: Services: Business process management services. Categories: Services: Industry-specific BPO services. Categories: Services: Call center services. Categories: Services: Tech support. Categories: Services: App support call center. Categories: Name: Digital and CX transformation. Categories: Services: Digital transformation. Categories: Services: AI-powered agent assist. Categories: Services: Conversational virtual agent. Categories: Services: Conversation intelligence and insights. Categories: Services: Real-time call transcription. Categories: Services: Knowledge and content management. Categories: Name:

Methodology

Fusion CX's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 44 distinct source URLs and retained 38 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

  • Insufficient public evidence for employee coverage.
  • Insufficient public evidence for headquarters coverage.
  • Insufficient public evidence for service taxonomy coverage.
  • Insufficient public evidence for industry taxonomy coverage.

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Contact

Website: https://www.fusioncx.com

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