Global Strategic Business Process Solutions scorecard

Company Overview

Global Strategic Business Process Solutions is a BPO company, founded in 2003, with approximately 500-999 employees. They specialize in Recruitment. They serve the E-commerce & Retail industries.

The headquarters of Global Strategic is in Mandaluyong City, Metro Manila. The owners and managers of Global Strategic all come from the U.S. They constantly ensure that each solution provided by the organization meets the needs of the customer excellently. For Global Strategic, there’s no box, and all solutions from the organization have unique designs to suit each customer. With almost 15 years of experience in the outsourcing industry, Global Strategic has helped clients maximize operations, increase returns, and foster customer retention. The growth of the organization supports them improve as they have two operation centers in the Philippines. The total number of employees at Global Strategic is nearly 200, with a recent revenue of $21million. Since its launch in 2006, Global Strategic has helped many companies by providing simple, cost-effective, and intelligent outsourcing solutions. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: corporate. Client Value Proposition: Summary: The company presents itself as a cost-effective outsourcing partner that helps clients focus on core competencies while improving operational efficiency through customized business process support.. Value Points: Title: Focus on core business. Value Points: Description: Outsourcing is framed as a way for clients to concentrate on core competencies.. Value Points: Title: Operational efficiency. Value Points: Description: Public messaging says solutions are designed to improve daily efficiencies.. Value Points: Title: Customized delivery. Value Points: Description: The company emphasizes creative labor initiatives and technology-driven customization.. Company Overview: Tagline: Smart and cost-effective business process outsourcing solutions for companies worldwide.. Highlights: Custom offshore business process solutions. Highlights: U.S. headquarters with Philippines and Panama locations. Highlights: Positioned around cost-effective outsourcing and operational efficiency. Description: Global Strategic Business Process Solutions is a business process outsourcing provider offering custom offshore process solutions and related support services to clients worldwide.. Competitive Differentiators: Differentiators: Title: Custom offshore solutions. Differentiators: Description: Positions offerings around tailored offshore business process solutions rather than a one-size-fits-all model.. Differentiators: Title: Multi-location delivery footprint. Differentiators: Description: Publicly lists operations in the United States, multiple Philippines sites, and Panama.. Differentiators: Title: Cost and efficiency focus. Differentiators: Description: Messaging emphasizes cost-effective outsourcing and helping companies increase daily efficiencies through technology and labor initiatives.. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: direct. Positioning: BPO provider with expertise in information technology, business process, legal support solutions, and contact center services.. Market Signals: Public testimonials are present on the company site. Market Signals: Public LinkedIn presence indicates established

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: corporate. (public_web; observed 2026-07-31)
• Client Portfolio: Clients: Segment: null. Clients: Industry: null. Clients: Client Name: null. (public_web; observed 2022-08-19)
• Client Value Proposition: Summary: The company presents itself as a cost-effective outsourcing partner that helps clients focus on core competencies while improving operational efficiency through customized business process support.. Value Points: Title: Focus on core business. Value Points: Description: Outsourcing is framed as a way for clients to concentrate on core competencies.. Value Points: Title: Operational efficiency. Value Points: Description: Public messaging says solutions are designed to improve daily efficiencies.. Value Points: Title: Customized delivery. Value Points: Description:. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-31)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-06)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-19)

Firmographics

GB100 score

Overall score: 49

• egs: 41.8
• growth: 56.5
• reputation: 49
• ai_readiness: 50
• market_footprint: 38.8
• digital_readiness: 54.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Global Strategic Business Process Solutions's structured service taxonomy includes Recruitment. Client Portfolio: Clients: Segment: null. Clients: Industry: null. Clients: Client Name: null. Key Firmographics: Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Business services. Headquarters Display: Burlington, North Carolina, United States. Employee Count Display: 501-1,000 employees (directory estimate). Employee & Client Sentiment: Red Flags: Work-life balance and management scores are middling in public reviews. Red Flags: Some review text references lower starting salary. Green Flags: Employee recommendation rate shown as 93% on JobStreet. Green Flags: Some reviews describe a good experience and recommend the employer. Sentiment Trend: unknown. Sentiment Themes: Theme: overall employee ratings are moderate rather than extreme. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: overall rating 3.4 based on 46 reviews. Sentiment Themes: Key Phrases: 4.2 total rating from 14 reviews. Sentiment Themes: Key Phrases: culture 3.4. Sentiment Themes: Key Phrases: management 3.0. Sentiment Themes: Key Phrases: work-life balance 3.3. Sentiment Themes: Theme: some reviewers describe positive work experience and recommendation intent. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: 93% employees recommend this employer to friends. Sentiment Themes: Key Phrases: great experience. Sentiment Themes: Key Phrases: good for newbies. Sentiment Themes: Theme: compensation and management sentiment appears weaker. Services & Offerings: Categories: Name: Business process outsourcing. Categories: Services: Custom offshore business process solutions. Categories: Services: Business process outsourcing. Categories: Name: Contact center. Categories: Services: Contact center management. Categories: Name: Technology. Categories: Services: IT development support. Categories: Name: Legal support. Categories: Services: Legal support outsourcing. Delivery Center Details: Centers: City: Burlington. Centers: Country: United States. Centers: City: Mandaluyong City. Centers: Country: Philippines. Centers: City: Mabalacat. Centers: Country: Philippines. Centers: City: Panama City. Centers: Country: Panama. Centers: City: Bacolod City. Centers: Country: Philippines. Centers: City: Victorias City. Centers:

Geography

Countries listed in the structured record include -. Executive Summary: Summary: Global Strategic Business Process Solutions is an outsourcing and offshoring consulting company that provides business process outsourcing, IT development support, contact center management, and legal support outsourcing. Public sources place its headquarters in Burlington, North Carolina, with delivery sites in the Philippines and Panama.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Brian A. Flaherty. Executives: Title: Chief Executive Officer. Executives: Name: Mark Matsuyama. Executives: Title: President. Executives: Name: Brian Flaherty. Executives: Title: COO. Pricing & Engagement: Summary: No public pricing, rate card, or contract model was found in the available sources.. Reputation & Reviews: Summary: Public review and credential data were limited in the gathered sources, with no verified aggregate rating available from the accessible public pages.. Credentials: Detail: Review page exists, but no verified aggregate rating was available in the gathered snippet.. Credentials: Platform: Glassdoor. Credentials: Detail: Business profile is listed, but no verified rating was available in the gathered snippet.. Credentials: Platform: BBB. Monthly Search Volume: 4740. Domain Authority: 61.

Methodology

Global Strategic Business Process Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.globalstrategic.com

Email: info@GlobalStrategic.com

Phone: 1 855 731 4966

LinkedIn: https://www.linkedin.com/company/global-strategic/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes