Hawkenboom scorecard

Last updated: 2026-08-26

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Company Overview

Hawkenboom is a BPO company.

Executive summary

Brand Profile: Voice: customer-focused. Voice: professional. Voice: purpose-driven. Client Value Proposition: Summary: Hawkenboom positions itself as a managed outsourcing partner that combines human agents and technology to deliver customer service and back-office outcomes while supporting safe workspaces and worker development.. Value Points: Title: Managed teams. Value Points: Description: Public materials emphasize experienced agents and managed teams for client support work.. Value Points: Title: Customer and back-office coverage. Value Points: Description: The company highlights a mix of customer service and operational support functions.. Value Points: Title: People-and-technology positioning. Value Points: Description: Its public mission statement stresses using technology and humanity to deliver work and support workers.. Company Overview: Highlights: Private BPO company. Highlights: Delivery centers in Iloilo City, Philippines. Highlights: Serves clients in the United States, United Kingdom, Canada, and Australia. Description: Hawkenboom is a privately held business process outsourcing company that provides customer service and back-office support to clients in the United States, United Kingdom, Canada, and Australia through delivery centers in Iloilo City, Philippines.. Competitive Differentiators: Differentiators: Title: Multi-market delivery focus. Differentiators: Description: Public company materials state service delivery for clients in the United States, United Kingdom, Canada, and Australia.. Differentiators: Title: Iloilo City delivery center presence. Differentiators: Description: Public sources identify Iloilo City, Philippines, as the operating and headquarters location.. Differentiators: Title: Broad service mix. Differentiators: Description: Publicly listed offerings span customer service, back-office operations, virtual assistance, lead generation, medical billing, and e-commerce support.. Key Firmographics: Founded Year: 2022. Revenue Display: Unknown. Sectors Display: Outsourcing and offshoring consulting. Headquarters Display: Iloilo City, Western Visayas, Philippines. Employee Count Display:

Strengths

Brand Profile: Voice: customer-focused. Voice: professional. Voice: purpose-driven. (public_web; observed 2026-08-26)
Client Value Proposition: Summary: Hawkenboom positions itself as a managed outsourcing partner that combines human agents and technology to deliver customer service and back-office outcomes while supporting safe workspaces and worker development.. Value Points: Title: Managed teams. Value Points: Description: Public materials emphasize experienced agents and managed teams for client support work.. Value Points: Title: Customer and back-office coverage. Value Points: Description: The company highlights a mix of customer service and operational support functions.. Value Points: Title: People-and-technology. (public_web; observed 2026-08-20)
Company Overview: Highlights: Private BPO company. Highlights: Delivery centers in Iloilo City, Philippines. Highlights: Serves clients in the United States, United Kingdom, Canada, and Australia. Description: Hawkenboom is a privately held business process outsourcing company that provides customer service and back-office support to clients in the United States, United Kingdom, Canada, and Australia through delivery centers in Iloilo City, Philippines.. (public_web; observed 2026-08-20)

Gaps

The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-05)
The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 47

egs: 36
growth: 50
reputation: 45.5
ai_readiness: 50
market_footprint: 50
digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Other BPO providers. Competitors: Evidence: Market positioning and service mix indicate competition with general outsourcing and customer support providers.. Competitors: Relationship: direct. Positioning: BPO / outsourcing provider with customer service and back-office support emphasis, serving clients in the United States, United Kingdom, Canada, and Australia.. Market Signals: Services listed by a directory source include data entry, virtual assistant, e-commerce support, customer service, human resources, and billing support.. Differentiators: Customer service and back-office support focus. Differentiators: Delivery center presence in Iloilo City. Differentiators: Multi-market client orientation across the US, UK, Canada, and Australia. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Customer engagement. Categories: Name: Back-office support. Categories: Services: Back-office support. Categories: Services: Data entry. Categories: Services: Data processing. Categories: Services: Data verification. Categories: Name: Virtual assistance. Categories: Services: Scheduling. Categories: Services: Follow-ups. Categories: Services: Administrative support. Categories: Name: Sales and growth support. Categories: Services: Lead generation. Categories: Services: Outbound telemarketing. Categories: Services: Appointment setting. Categories: Name: Industry support. Categories: Services: Medical billing support. Categories: Services: E-commerce support. Categories: Services: Order processing. Categories: Services: Inventory management. Categories: Services: Order fulfillment. Executive Summary: Summary: Hawkenboom is a Philippines-based outsourcing and offshoring company founded in 2022, focused on customer service, back-office support, and related managed team services.. Delivery Center Details: Centers: City: Iloilo City. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Jrob Santos. Executives: Title: Chief Executive Officer. Executives: Name: Karren Lacorum. Executives: Title: Co-Chief Executive Officer. Reputation & Reviews: Summary: No public third-party review ratings or credential platforms were verified from the available sources..

Methodology

Hawkenboom's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology