Infinity Company scorecard

Company Overview

Infinity Company is a BPO company, founded in 1998, with approximately 1-49 employees. They specialize in Back Office. They serve the E-commerce & Retail industries.

Working with various industries worldwide, the firm has acquired strategies and solutions that fit many sectors. With 50 employees on their staff roster, the firm is considered a smaller BPO operation than others in the tech industry. However, they have grown in staff headcount over the past six months and are expected to continue that path. As they state on their website, Infinity believes technology is at the heart of critical operations for global development and expansion. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: innovative. Voice: efficiency-focused. Voice: customer-experience-oriented. Client Value Proposition: Summary: Infinity CCS positions its offering around improving efficiency, empowering customer service agents, and helping outsourced contact centres deliver consistent responses and better customer experiences.. Value Points: Title: Efficiency gains. Value Points: Description: The company states its solutions improve efficiency for customer service operations.. Value Points: Title: Agent empowerment. Value Points: Description: Materials emphasize giving agents the information and guidance needed to respond correctly and consistently.. Value Points: Title: Customer experience improvement. Value Points: Description: Public descriptions focus on delivering better customer experience outcomes through interaction management and workflow support.. Value Points: Title: Support for outsourced operations. Value Points: Description: The offering is oriented toward organizations running multiple client projects and outsourced service models.. Company Overview: Highlights: Founded in 1998.. Highlights: Headquartered in Birmingham, United Kingdom.. Highlights: Offers contact centre software, workflow, scripting, dialler, analytics, CRM, and interaction management capabilities.. Highlights: Public sources describe a focus on contact centre outsourcers, emergency services, and healthcare.. Description: Infinity CCS appears to be a UK-based provider of contact centre software and related support services for outsourced customer management and BPO use cases.. Competitive Differentiators: Differentiators: Title: Built for contact centre outsourcers. Differentiators: Description: Public sources state the platform was built from the ground up for contact centre outsourcers and multi-client service delivery.. Differentiators: Title: Low-code workflow and unified agent window. Differentiators: Description: The platform is described as enabling low-code workflows and presenting frontline staff with everything needed in one window.. Differentiators: Title: Cross-industry deployment. Differentiators: Description: Public materials reference use in BPO,

Strengths

• Brand Profile: Voice: innovative. Voice: efficiency-focused. Voice: customer-experience-oriented. (public_web; observed 2025-02-13)
• Client Portfolio: Clients: Segment: Outsourced contact centre operator. Clients: Industry: Business process outsourcing. Clients: Client Name: Teleperformance. Clients: Segment: In-house contact centre function. Clients: Industry: Consumer goods. Clients: Client Name: Unilever. Clients: Segment: Customer experience software customer. Clients: Industry: Travel. Clients: Client Name: EasyJet. Clients: Segment: Customer experience software customer. Clients: Industry: Postal services. Clients: Client Name: Post Office. Clients: Segment: Customer experience software customer. Clients: Industry: Unknown. Clients: Client Name: Ascent. Industry Concentration: BPO / outsourced. (public_web; observed 2026-01-17)
• Client Value Proposition: Summary: Infinity CCS positions its offering around improving efficiency, empowering customer service agents, and helping outsourced contact centres deliver consistent responses and better customer experiences.. Value Points: Title: Efficiency gains. Value Points: Description: The company states its solutions improve efficiency for customer service operations.. Value Points: Title: Agent empowerment. Value Points: Description: Materials emphasize giving agents the information and guidance needed to respond correctly and consistently.. Value Points: Title: Customer experience improvement. Value Points: Description:. (public_web; observed 2025-02-13)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-02-13)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-17)

Firmographics

GB100 score

Overall score: 43

• egs: 42.6
• growth: 45.2
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31
• digital_readiness: 44.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Infinity Company's structured service taxonomy includes Back Office. Client Portfolio: Clients: Segment: Outsourced contact centre operator. Clients: Industry: Business process outsourcing. Clients: Client Name: Teleperformance. Clients: Segment: In-house contact centre function. Clients: Industry: Consumer goods. Clients: Client Name: Unilever. Clients: Segment: Customer experience software customer. Clients: Industry: Travel. Clients: Client Name: EasyJet. Clients: Segment: Customer experience software customer. Clients: Industry: Postal services. Clients: Client Name: Post Office. Clients: Segment: Customer experience software customer. Clients: Industry: Unknown. Clients: Client Name: Ascent. Industry Concentration: BPO / outsourced contact centres. Industry Concentration: In-house contact centres. Industry Concentration: Emergency services. Industry Concentration: Healthcare. Competitive Landscape: Competitors: Name: Contact centre software vendors. Competitors: Evidence: Public descriptions position Infinity CCS as a contact-centre software and interaction management provider.. Competitors: Relationship: direct. Competitors: Name: BPO providers with proprietary CX platforms. Competitors: Evidence: The company is used by outsourced contact centres and customer management providers, indicating overlap with BPO enablement software rather than pure services.. Competitors: Relationship: adjacent. Competitors: Name: CCaaS and workflow automation vendors. Competitors: Evidence: Its contact centre and workflow products compete for the same operational use cases.. Competitors: Relationship: alternative. Positioning: Provider of interaction management and contact-centre software for outsourced and in-house customer operations, with emphasis on workflow guidance and efficiency.. Market Signals: Acquired by Dura Software in 2023. Market Signals: Public sources describe deployment across outsourced seats and multiple countries. Market Signals: Company serves contact centre outsourcers and enterprise in-house teams. Differentiators: Low-code workflow guidance. Differentiators: Agent guidance for complex branching interactions. Differentiators: Focus on. Key Firmographics: Founded Year: 1998. Revenue Display: $5.1M (ZoomInfo display). Sectors Display: Contact centre software. Sectors Display: Customer experience technology. Sectors Display: Managed services. Sectors Display: Healthcare. Sectors Display: Emergency services. Sectors Display: BPO. Headquarters Display: Birmingham,

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Birmingham. Centers: Country: United Kingdom. Centers: City: Beachwood. Centers: Country: United States. Description Long: Skip to content In the healthcare customer-service space, a remarkable 64% of patients still value the personal touch of human-to-human phone interactions with their healthcare providers. This surprising insight indicates a growing need: the ability to empower healthcare agents with advanced tools to enhance patient satisfaction and streamline customer service delivery. As patient-service departments continue to navigate changing industry dynamics, the blend of technology and human empathy becomes integral to providing a satisfactory experience. One of the primary challenges that healthcare customer service faces is the ability to scale up and manage increasing call volumes. Without a flexible system, adapting to fluctuating demands becomes nearly impossible, leading to overwhelmed agents and dissatisfied patients.. Financial Health: Risk Factors: Limited public financial disclosure. Risk Factors: Private company with no verified recent audited financials available in public sources. Overall Health: unknown. Financial Events: Date: 2023-11-14. Financial Events: Event Type: acquisition. Financial Events: Description: Infinity CCS was acquired by Dura Software.. Leadership & Executives: Executives: Name: Geoff Land. Executives: Title: CEO. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact centre software. Categories: Services: Interaction management software. Categories: Services: Agent guidance. Categories: Services: Workflow management. Categories: Services: Scripting. Categories: Services: Dialler functionality. Categories: Services: Analytics. Categories: Services: CRM integration. Categories: Name: Managed services. Categories: Services: Customer management support services. Categories: Services: Support for outsourced contact centre operations. Categories: Name: Sector-specific solutions. Categories: Services: Contact centre solutions for BPOs.

Methodology

Infinity Company's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.infinityccs.com

Email: info@infinityccs.com

Phone: 44 (0)121 450 7830

LinkedIn: http://www.linkedin.com/company/infinity-contact-centre-software-iccs-

Frequently Asked Questions

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