Kims Answering Service scorecard

Company Overview

Kims Answering Service is a BPO company, founded in 1991, with approximately 1-49 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: professional. Voice: personalized. Voice: dependable. Client Value Proposition: Summary: The company’s value proposition is to help businesses avoid missed calls while presenting a professional, dependable caller experience without the burden of hiring and training in-house staff.. Value Points: Title: Reduced missed-call risk. Value Points: Description: The firm promotes 24/7 call coverage so businesses can capture calls day or night.. Value Points: Title: Lower internal staffing burden. Value Points: Description: Public copy states the service can provide personalized call handling without the cost of hiring and training in-house staff.. Value Points: Title: Professional caller experience. Value Points: Description: The company emphasizes dependable, professional, and personalized phone support.. Company Overview: Tagline: Live support 24/7/365.. Highlights: Locally owned since 1967. Highlights: Based in Fort Worth, Texas. Highlights: Operates 24/7 answering service. Highlights: Positions service as personalized, professional, and dependable. Description: Kim's Answering Service is a Fort Worth, Texas-based answering service that offers around-the-clock, personalized phone answering and related communication support for businesses.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public materials state the business has been locally owned since 1967, signaling long tenure in the answering-service market.. Differentiators: Title: 24/7 coverage. Differentiators: Description: The company advertises 24-hour answering service coverage and live support availability around the clock.. Differentiators: Title: Personalized handling. Differentiators: Description: Site copy emphasizes personalized, professional call handling rather than generic scripting.. Differentiators: Title: Broad communication toolkit. Differentiators: Description: Public listings reference a mix of live answering, voicemail, texting, email handling, order taking, and web-enabled solutions.. Key Firmographics: Founded Year: 1967. Headquarters Display: 7625 Bellaire Drive

Strengths

• Brand Profile: Voice: professional. Voice: personalized. Voice: dependable. (public_web; observed 2026-03-18)
• Client Value Proposition: Summary: The company’s value proposition is to help businesses avoid missed calls while presenting a professional, dependable caller experience without the burden of hiring and training in-house staff.. Value Points: Title: Reduced missed-call risk. Value Points: Description: The firm promotes 24/7 call coverage so businesses can capture calls day or night.. Value Points: Title: Lower internal staffing burden. Value Points: Description: Public copy states the service can provide personalized call handling without the cost of. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Live support 24/7/365.. Highlights: Locally owned since 1967. Highlights: Based in Fort Worth, Texas. Highlights: Operates 24/7 answering service. Highlights: Positions service as personalized, professional, and dependable. Description: Kim's Answering Service is a Fort Worth, Texas-based answering service that offers around-the-clock, personalized phone answering and related communication support for businesses.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-02-10)

Firmographics

GB100 score

Overall score: 44

• egs: 43.5
• growth: 44
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 30
• digital_readiness: 41.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Kims Answering Service's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Outsource Accelerator listed answering services. Competitors: Evidence: Directory/profile coverage of Kim's Answering Service in the outsourcing market.. Competitors: Relationship: adjacent. Competitors: Name: DesignRush agency listing category. Competitors: Evidence: Agency/profile marketplace listing for the company.. Competitors: Relationship: adjacent. Competitors: Name: Traditional voicemail and in-house reception. Competitors: Evidence: The company itself frames its service as a substitute for hiring and training in-house staff.. Competitors: Relationship: alternative. Positioning: Local 24/7 personalized answering service based in Fort Worth, Texas.. Market Signals: BBB accredited since 2010. Market Signals: public directory visibility in outsourcing and agency marketplaces. Differentiators: 24/7/365 live support. Differentiators: personalized call handling. Differentiators: Fort Worth-based local presence. Reputation & Reviews: Summary: Public review and accreditation signals are limited in the sources surfaced here. BBB lists the business profile and accreditation/rating section, while Yelp shows a small number of reviews; no reliable public aggregate sentiment was verified from the available sources.. Credentials: Detail: BBB business profile exists and indicates BBB accreditation; no verified rating value was captured from the available snippet.. Credentials: Platform: Better Business Bureau. Credentials: Detail: Yelp snippet shows a 1.0 rating based on 1 review.. Credentials: Rating: 1.0/5. Credentials: Platform: Yelp. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Live answering and operator support. Categories: Services: Live operator assistance. Categories: Services: Personalized phone answering. Categories: Services: Third-party phone answering. Categories: Services: Business phone answering. Categories: Name: Message handling and routing. Categories: Services: Voicemail with operator revert. Categories: Services: Custom voicemail. Categories: Services: Pager alerts. Categories: Services: Text alerts. Categories: Services: Email handling. Categories: Services: Email response services. Categories: Name: Business workflow support. Categories: Services: Appointment booking. Categories: Services: Scheduling appointments.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Fort Worth. Centers: Country: United States. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Donna Klepper. Executives: Title: General Manager. Executive Summary: Summary: Kim's Answering Service is a long-running local answering-service provider in Fort Worth serving businesses that need live operator coverage, call handling, and related messaging support. Public sources indicate it has operated since 1967 and offers 24-hour answering service coverage with a focus on personalized handling.. Coverage Hours: 24/7. Description Long: facebooktwitterlinkedininstagram facebooktwitteremaillinkedin facebookyelpgoogle_my_business. Monthly Search Volume: 5689. Domain Authority: 60.

Methodology

Kims Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.kimsansweringservice.com

Email: mail@kimsanswering.com

Phone: 817-292-6565

LinkedIn: https://www.linkedin.com/company/kim's-answering-service-incorporated

Frequently Asked Questions

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