Konecta scorecard

Company Overview

Konecta is a BPO company, founded in 1987, with approximately 1-49 employees. They specialize in Sales & Marketing, Finance & Accounting, Data Entry & Processing, Back Office. They serve the E-commerce & Retail industries.

Konecta works to meet the specific needs of every client, excelling at adaptation when the situation requires it. The organization started in Madrid in 1999. Since the first days of its incarnation, Konecta has grown to include locations worldwide, including Argentina, Brazil, Chile, Colombia, Morocco, Mexico, Peru, Portugal, and the United States. Konecta is all about “people connecting with people,” striving to be a leading international provider of customer service experiences, solutions, and options. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: innovation-led. Voice: customer-experience focused. Voice: enterprise-oriented. Voice: AI-forward. Tagline: Shaping the future of experience in the age of AI. Imagery Style: insufficient_public_data. Client Value Proposition: Summary: Konecta presents itself as a provider that helps clients improve customer experience and outsource business processes with technology-supported delivery.. Value Points: Title: Customer experience support. Value Points: Description: Positions its services around improving customer experience.. Value Points: Title: Process management efficiency. Value Points: Description: Public materials emphasize business process management and outsourcing efficiency.. Value Points: Title: Technology-enabled operations. Value Points: Description: Announced Salesforce collaboration suggests added value from AI and CRM tooling.. Company Overview: Tagline: Business process outsourcing and customer experience services provider.. Highlights: Headquartered in Madrid, Spain.. Highlights: Described as a BPO services provider and business partner.. Highlights: Public profile lists contact information and company website.. Description: Konecta is a Madrid-headquartered business process outsourcing and contact center provider focused on customer experience and digital services.. Competitive Differentiators: Differentiators: Title: Customer experience focus. Differentiators: Description: Public sources describe the company as centered on customer experience and contact center services.. Differentiators: Title: Technology-enabled delivery. Differentiators: Description: Publicly announced collaboration with Salesforce indicates an emphasis on AI and digital tools in outsourcing delivery.. Differentiators: Title: International BPO positioning. Differentiators: Description: Public sources characterize the firm as a market-leading BPO provider in Spain and Latin America.. Competitive Landscape: Competitors: Name: Comdata. Competitors: Evidence: Outsource Accelerator coverage describes Konecta and Comdata merging business operations to create a larger BPO provider.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Direct BPO and customer experience provider in

Strengths

• Brand Profile: Voice: innovation-led. Voice: customer-experience focused. Voice: enterprise-oriented. Voice: AI-forward. Tagline: Shaping the future of experience in the age of AI. Imagery Style: insufficient_public_data. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: enterprise. Clients: Industry: Automotive. Clients: Client Name: Kia. Clients: Segment: enterprise. Clients: Industry: Media/Entertainment. Clients: Client Name: Netflix. Clients: Segment: enterprise. Clients: Industry: Telecommunications. Clients: Client Name: Telefónica. Clients: Segment: enterprise. Clients: Industry: Energy. Clients: Client Name: Ekwateur. Total Clients Claimed: 500. Industry Concentration: telecommunications. Industry Concentration: energy. Industry Concentration: banking. Industry Concentration: mobility. Industry Concentration: retail. Industry Concentration: e-commerce. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Konecta presents itself as a provider that helps clients improve customer experience and outsource business processes with technology-supported delivery.. Value Points: Title: Customer experience support. Value Points: Description: Positions its services around improving customer experience.. Value Points: Title: Process management efficiency. Value Points: Description: Public materials emphasize business process management and outsourcing efficiency.. Value Points: Title: Technology-enabled operations. Value Points: Description: Announced Salesforce collaboration suggests added value from AI and CRM tooling.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 44.9
• growth: 56.5
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 39.1
• digital_readiness: 59.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Konecta's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Data Entry & Processing, Back Office. Client Portfolio: Clients: Segment: enterprise. Clients: Industry: Automotive. Clients: Client Name: Kia. Clients: Segment: enterprise. Clients: Industry: Media/Entertainment. Clients: Client Name: Netflix. Clients: Segment: enterprise. Clients: Industry: Telecommunications. Clients: Client Name: Telefónica. Clients: Segment: enterprise. Clients: Industry: Energy. Clients: Client Name: Ekwateur. Total Clients Claimed: 500. Industry Concentration: telecommunications. Industry Concentration: energy. Industry Concentration: banking. Industry Concentration: mobility. Industry Concentration: retail. Industry Concentration: e-commerce. Key Firmographics: Founded Year: 1999. Sectors Display: Business Process Outsourcing (BPO). Sectors Display: Contact center. Sectors Display: Customer experience (CX). Sectors Display: Digital services. Headquarters Display: Madrid, Spain. Recent News: Articles: Date: 2026-05-12. Articles: Title: Konecta accelerates outsourcing services efficiency with Salesforce Data 360 and Agentforce. Articles: Source: Konecta. Articles: Summary: Konecta announced a collaboration with Salesforce to offer business process management services powered by Salesforce technology.. Articles: Date: 2025-11-03. Articles: Title: Konecdata, Comdata merge to create a BPO powerhouse. Articles: Source: Outsource Accelerator. Articles: Summary: Outsource Accelerator reported on a merger between Konecta and Comdata aimed at creating a larger BPO provider.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience and contact center. Categories: Services: Contact center services. Categories: Services: Customer experience services. Categories: Name: Business process outsourcing. Categories: Services: Business process management services. Categories: Services: Outsourced business support services. Categories: Name: Digital and technology-enabled services. Categories: Services: AI-enabled outsourcing services. Categories: Services: Salesforce-powered business process management. Executive Summary: Summary: Konecta is a global customer experience, contact center, and BPO provider headquartered in Madrid, Spain, with operations presented publicly as spanning business process management and digital services.. Tech Stack & Tools: Ai Capabilities: Category: AI. Ai Capabilities: Confidence: confirmed. Ai Capabilities: Product Name: Salesforce Data 360

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Madrid. Centers: Country: Spain. Centers: City: São Paulo. Centers: Country: Brazil. Centers: City: Bangalore. Centers: Country: India. Centers: City: Casablanca. Centers: Country: Morocco. Centers: City: Lima. Centers: Country: Peru. Centers: City: Piura. Centers: Country: Peru. Centers: City: Trujillo. Centers: Country: Peru. Centers: City: Chiclayo. Centers: Country: Peru. Hiring & Workforce Signals: Workforce Signals: Locations: Source: LinkedIn company jobs page snippet. Workforce Signals: Locations: Location: Madrid, Spain. Workforce Signals: Locations: Source: LinkedIn company jobs page snippet. Workforce Signals: Locations: Location: Lisbon, Portugal. Workforce Signals: Locations: Source: LinkedIn company jobs page snippet. Workforce Signals: Locations: Location: Lima, Peru. Workforce Signals: Locations: Source: LinkedIn company jobs page snippet. Workforce Signals: Locations: Location: Barcelona, Spain. Workforce Signals: Locations: Source: LinkedIn company jobs page snippet. Workforce Signals: Locations: Location: Zaragoza, Spain. Workforce Signals: Locations: Source: LinkedIn company jobs page snippet. Workforce Signals: Locations: Location: Manchester, United Kingdom. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public employee-review sources show mixed-to-average ratings, with an overall rating around 3.2 out of 5 on Indeed and 3.0 out of 5 on Glassdoor, based on publicly visible review summaries.. Credentials: Detail: Public review summaries show roughly 5,000 reviews and an overall rating of 3.2/5.. Credentials: Rating: 3.2/5. Credentials: Platform: Indeed. Credentials: Detail: Public review summary shows 42% would recommend to a friend based on 26 reviews.. Credentials: Rating: 3.0/5. Credentials: Platform: Glassdoor. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based

Methodology

Konecta's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 60 distinct source URLs and retained 57 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Data Entry & Processing
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://konecta.com/

Email: info@grupokonecta.com

Phone: 54 362 467 02 00

LinkedIn: https://www.linkedin.com/company/konecta-group/

Frequently Asked Questions

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