Level 9 Virtual scorecard

Company Overview

Level 9 Virtual is a BPO company, founded in 2016, with approximately 50-99 employees. They specialize in Finance & Accounting, Data Entry & Processing. They serve the E-commerce & Retail industries.

The organization’s goal is to deliver results through experienced virtual assistants. The organization assists clients through its vast network of staff throughout the Philipines. The team members are all well versed in English, with many of them fluent speakers, to ensure the best understanding between them and their clients. The VAs undergo advanced training regularly to gain new skills or enhance their current skills. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: human-led. Voice: AI-enhanced. Voice: strategic delegation. Voice: confidence-building. Voice: service-oriented. Tagline: Human-Led, AI-Enhanced Virtual Assistants. Imagery Style: Not verifiable from the provided public sources.. Client Value Proposition: Summary: Level 9 Virtual positions its value around helping clients delegate recurring and specialized work, reclaim time, and scale operations using trained virtual assistants supported by AI workflows.. Value Points: Title: Time savings. Value Points: Description: The company emphasizes freeing owners from day-to-day tasks so they can focus on revenue-generating work.. Value Points: Title: Operational support. Value Points: Description: Its service set is designed to handle administration, lead management, CRM work, and other routine business operations.. Value Points: Title: Specialist support without in-house hiring. Value Points: Description: Public pricing and positioning frame the service as an alternative to hiring internal staff for recurring or project-based needs.. Company Overview: Tagline: Human-led, AI-enhanced virtual assistants.. Highlights: Founded in 2017. Highlights: Headquartered in Bozeman, Montana. Highlights: Described publicly as an AI-enhanced virtual assistant company. Highlights: Offers dedicated VA and project-based support models. Description: Level 9 Virtual is an outsourcing company and virtual assistant provider headquartered in Bozeman, Montana, with a public profile centered on AI-enhanced delegation, virtual assistant support, and operational execution for small businesses and agencies.. Competitive Differentiators: Differentiators: Title: AI-assisted execution system. Differentiators: Description: Public materials say the company uses Level 9 OS, an AI-assisted system for workflows, playbooks, and task preparation.. Differentiators: Title: Human-led delivery model. Differentiators: Description: The company markets itself as human-led and AI-enhanced rather than fully automated.. Differentiators: Title: Broad support scope. Differentiators: Description: Its public service

Strengths

• Brand Profile: Voice: human-led. Voice: AI-enhanced. Voice: strategic delegation. Voice: confidence-building. Voice: service-oriented. Tagline: Human-Led, AI-Enhanced Virtual Assistants. Imagery Style: Not verifiable from the provided public sources.. (public_web; observed 2026-07-17)
• Client Value Proposition: Summary: Level 9 Virtual positions its value around helping clients delegate recurring and specialized work, reclaim time, and scale operations using trained virtual assistants supported by AI workflows.. Value Points: Title: Time savings. Value Points: Description: The company emphasizes freeing owners from day-to-day tasks so they can focus on revenue-generating work.. Value Points: Title: Operational support. Value Points: Description: Its service set is designed to handle administration, lead management, CRM work, and other routine business. (public_web; observed 2026-07-17)
• Company Overview: Tagline: Human-led, AI-enhanced virtual assistants.. Highlights: Founded in 2017. Highlights: Headquartered in Bozeman, Montana. Highlights: Described publicly as an AI-enhanced virtual assistant company. Highlights: Offers dedicated VA and project-based support models. Description: Level 9 Virtual is an outsourcing company and virtual assistant provider headquartered in Bozeman, Montana, with a public profile centered on AI-enhanced delegation, virtual assistant support, and operational execution for small businesses and agencies.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-17)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-15)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 45

• egs: 37.5
• growth: 53.3
• reputation: 44.1
• ai_readiness: 50
• market_footprint: 30.7
• digital_readiness: 52

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Level 9 Virtual's structured service taxonomy includes Finance & Accounting, Data Entry & Processing. Competitive Landscape: Competitors: Name: Text partner ecosystem providers. Competitors: Evidence: Listed as a Text partner with virtual assistant, live answering, website build, bookkeeping, and lead nurturing offerings.. Competitors: Relationship: adjacent. Competitors: Name: General virtual assistant agencies. Competitors: Evidence: Public materials describe a virtual assistant and outsourcing business serving small businesses across industries.. Competitors: Relationship: direct. Positioning: AI-enhanced virtual assistant and outsourcing provider focused on small businesses, agencies, and delegated execution.. Market Signals: Outsource Accelerator classifies the firm as an outsourcing company in its BPO directory.. Market Signals: Public pricing is published on the company site.. Market Signals: The company markets a dedicated VA model and AI-enabled workflows.. Differentiators: AI-assisted execution system (Level 9 OS). Differentiators: Human-led, AI-enhanced positioning. Differentiators: Dedicated virtual assistant model. Pricing & Engagement: Models: Name: Dedicated VA. Models: Best For: Business owners needing ongoing operational support. Models: Description: A trained virtual assistant embedded in day-to-day operations, available part-time or full-time, with Level 9 OS included.. Models: Name: Projects On Demand. Models: Best For: Teams needing design, development, or marketing work without in-house hiring. Models: Description: Specialist-built projects delivered turnkey, with published starting pricing and Level 9 OS included.. Models: Name: Live lead nurturing. Models: Best For: Businesses wanting outbound or inbound response support. Models: Description: Published pricing includes a per-month model for up to a stated number of conversations, with an unlimited option also listed on the directory page.. Summary: Public pricing is available for several engagement types, including dedicated virtual assistants and project-based services, with published starting prices and no long-term contract messaging on the company website.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Virtual assistant services. Categories:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Bozeman. Centers: Model: virtual / distributed. Centers: Country: United States. Key Firmographics: Founded Year: 2017. Sectors Display: Small business support. Sectors Display: Agencies. Sectors Display: Entrepreneurs. Sectors Display: Growing companies. Headquarters Display: Bozeman, Montana, United States. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Careers Page Present: true. Workforce Signals: Resume Submission Invited: true. Leadership & Executives: Executives: Bio: Identified publicly as the founder of Level 9 Virtual.. Executives: Name: Joe Brilliant. Executives: Title: Founder. Recent News: Articles: Date: 2026-08-17. Articles: Title: Level 9 Virtual and Prospecting on Demand Partnership. Articles: Source: Level 9 Virtual. Articles: Summary: Public partnership page states a collaboration with Prospecting on Demand and positions Level 9 Virtual as a customer support provider.. Articles: Date: 2026-07-17. Articles: Title: Level 9 Virtual site updates to AI-enhanced positioning. Articles: Source: Level 9 Virtual. Articles: Summary: The company website highlights a human-led, AI-enhanced virtual assistant model and updated delegation-focused messaging.. Reputation & Reviews: Summary: Public review signals are mixed by platform availability and are limited in verifiable detail from the sources gathered; one employee-review page shows a high average rating, while another review platform lists a small sample with a low recommendation rate.. Credentials: Detail: Based on 33 reviews on the public company review page.. Credentials: Rating: 4.9/5. Credentials: Platform: Indeed. Credentials: Detail: Public review page shows 8 total reviews.. Credentials: Rating: 18% would recommend to a friend. Credentials: Platform: Glassdoor. Credentials: Detail: A public profile exists, but the specific rating was not verified from the gathered snippet.. Credentials: Platform: Clutch.

Methodology

Level 9 Virtual's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 57 distinct source URLs and retained 58 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Data Entry & Processing

Industries Served

• E-commerce & Retail

Contact

Website: https://level9virtual.com/

Email: info@level9virtual.com

Phone: 916-675-0070

LinkedIn: http://www.linkedin.com/company/level-9-virtual

Frequently Asked Questions

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