Logica Infotech Services PVT LTD scorecard

Company Overview

Logica Infotech Services PVT LTD is a BPO company, founded in 2013, with approximately 50-99 employees. They specialize in Customer Support, Level 1 & 2 Support. They serve the E-commerce & Retail industries.

Logica Infotech also delivers in-depth analysis utilizing in-house specialists to oversee project planning and execution. The organization delivers competitor analysis providing objective insights to anticipate international market trends. Since its inception in 1993, the firm has expanded into BPO and KPO solutions in the retail, healthcare, financial, and insurance industries. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: service-oriented. Voice: technical. Voice: solution-focused. Voice: growth-oriented. Imagery Style: Public site messaging emphasizes professional service and technology-forward solutions; no detailed visual system could be verified from the available public snippets.. Client Value Proposition: Summary: The company’s public materials position it as a cost-effective partner for outsourced customer support, process operations, and technology-enabled business transformation.. Value Points: Title: Operational support. Value Points: Description: Provides inbound, outbound, help desk, live chat, and email support for customer-facing operations.. Value Points: Title: Process optimization. Value Points: Description: Describes services around workflow design, reporting, ERP integration, and business intelligence to improve business processes.. Value Points: Title: Multi-service consolidation. Value Points: Description: Combines BPO/KPO, IT, and digital marketing services that may allow clients to work with a single provider.. Value Points: Title: Cost-effective delivery. Value Points: Description: Public copy describes call center services as offered at an extremely cost-effective rate.. Company Overview: Tagline: One-stop offering for Design, Content, SEO, SEM to interact with your audience.. Highlights: Publicly presents itself as a BPO/KPO and IT services provider.. Highlights: Offers call center and contact center services, including 24x7 support.. Highlights: Lists healthcare BPO and medical records indexing KPO services.. Highlights: Displays an India headquarters in Kolkata, West Bengal.. Description: Logica Infotech Services Private Limited is an India-based business services company with public materials describing it as a BPO/KPO and IT services provider. The company website and related profiles show offerings across call center/contact center services, healthcare BPO, KPO, IT consulting, digital marketing, and software/mobile app services.. Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description:

Strengths

• Brand Profile: Voice: service-oriented. Voice: technical. Voice: solution-focused. Voice: growth-oriented. Imagery Style: Public site messaging emphasizes professional service and technology-forward solutions; no detailed visual system could be verified from the available public snippets.. (public_web; observed 2026-03-04)
• Client Value Proposition: Summary: The company’s public materials position it as a cost-effective partner for outsourced customer support, process operations, and technology-enabled business transformation.. Value Points: Title: Operational support. Value Points: Description: Provides inbound, outbound, help desk, live chat, and email support for customer-facing operations.. Value Points: Title: Process optimization. Value Points: Description: Describes services around workflow design, reporting, ERP integration, and business intelligence to improve business processes.. Value Points: Title: Multi-service consolidation. Value Points: Description: Combines BPO/KPO,. (public_web; observed 2026-08-26)
• Company Overview: Tagline: One-stop offering for Design, Content, SEO, SEM to interact with your audience.. Highlights: Publicly presents itself as a BPO/KPO and IT services provider.. Highlights: Offers call center and contact center services, including 24x7 support.. Highlights: Lists healthcare BPO and medical records indexing KPO services.. Highlights: Displays an India headquarters in Kolkata, West Bengal.. Description: Logica Infotech Services Private Limited is an India-based business services company with public materials describing it as a BPO/KPO and. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-02-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-19)

Firmographics

GB100 score

Overall score: 44

• egs: 38.4
• growth: 47.8
• reputation: 54.8
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 45

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Logica Infotech Services PVT LTD's structured service taxonomy includes Customer Support, Level 1 & 2 Support. Competitive Landscape: Competitors: Name: Other Indian BPO/KPO providers. Competitors: Evidence: Public materials describe call center, healthcare BPO, KPO, and contact center services.. Competitors: Relationship: direct. Competitors: Name: IT consulting and digital marketing agencies. Competitors: Evidence: Public materials also emphasize IT consulting, digital marketing, and mobile app development.. Competitors: Relationship: adjacent. Competitors: Name: Global outsourcing marketplaces and agencies. Competitors: Evidence: Public profile descriptions position the company as a provider of BPO and IT services for global clients.. Competitors: Relationship: alternative. Positioning: BPO/KPO and IT services provider with contact center, healthcare BPO, and AI-enabled consulting offerings.. Market Signals: Public site presents a broad services mix spanning BPO, KPO, IT consulting, and digital marketing.. Market Signals: Public descriptions highlight 24x7 contact center and multilingual service-adjacent workflows, but languages were not specifically verified.. Market Signals: Company appears active in Kolkata with a public HQ listing in Sector V / Salt Lake City.. Differentiators: Call center and. Key Firmographics: Founded Year: 2010. Sectors Display: Business services. Sectors Display: BPO. Sectors Display: KPO. Sectors Display: IT consulting. Sectors Display: Digital marketing. Sectors Display: Software/mobile app services. Headquarters Display: Kolkata, West Bengal, India. Ownership Type Display: Private limited company. Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Clients seeking tailored outsourced support or BPO/KPO scope. Models: Description: No public pricing schedule was found; engagements appear to be handled through direct inquiry.. Models: Name: Cost-effective service delivery. Models: Best For: Organizations prioritizing budget-sensitive support outsourcing. Models: Description: Public copy characterizes call center services as cost-effective, but without published rates.. Summary: Public sources do not provide formal rate cards, contract terms, or engagement minimums. The only pricing-related signal found is descriptive language indicating call center services are

Geography

Countries listed in the structured record include United States. Delivery Center Details: Centers: City: Kolkata. Centers: Country: India. Services & Offerings: Categories: Name: Call center and contact center. Categories: Services: Inbound customer support. Categories: Services: Outbound customer support. Categories: Services: Telemarketing customer support. Categories: Services: 24x7 contact center services. Categories: Services: Help desk support. Categories: Services: Product support. Categories: Services: Live chat support. Categories: Services: Email support. Categories: Services: Customer onboarding and retention. Categories: Services: Escalation handling. Categories: Services: Complaint management. Categories: Name: BPO and process operations. Categories: Services: Back office processing. Categories: Services: Healthcare BPO services. Categories: Services: Fintech process services. Categories: Services: E-commerce order processing. Categories: Services: Collection and recovery. Categories: Services: Payment collection services. Categories: Services: Insurance claims processing. Categories: Services: Customer satisfaction analytics research. Categories: Name: KPO and analytics. Categories: Services: Medical records indexing KPO services. Categories: Services: Customer satisfaction analytics research. Categories: Services: AI-driven text analytics. Categories: Services: Predictive customer engagement analytics. Categories: Services: Automated process reporting. Categories: Name: IT consulting and software. Categories: Services: IT. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Open Positions: Title: IT roles. Open Positions: Department: IT. Open Positions: Title: AI roles. Open Positions: Department: AI. Open Positions: Title: Digital marketing roles. Open Positions: Department: Digital marketing. Leadership & Executives: Executives: Name: Subarno Mitra. Executives: Title: Executive contact referenced publicly. Reputation & Reviews: Summary: Public review evidence is limited. One review platform snapshot shows only two total reviews, which is too sparse to establish a reliable reputation signal.. Credentials: Detail: Snapshot indicates 2 total reviews; no reliable aggregate rating was captured.. Credentials: Platform: Glassdoor. Employee & Client

Methodology

Logica Infotech Services PVT LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 56 distinct source URLs and retained 62 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Level 1 & 2 Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.logicainfotech.com

Email: subarno.mitra@logicainfotech.com

Phone: 913346009660

LinkedIn: http://www.linkedin.com/company/logica-infotech-services-pvt--ltd-

Frequently Asked Questions

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