Maromatel Vivo Empresas scorecard

Company Overview

Maromatel Vivo Empresas is a BPO company, founded in 2002, with approximately 11-50 employees. They serve the E-commerce & Retail industries.

Executive summary

Client Value Proposition: Summary: The public value proposition centers on specialized corporate telecom consulting with quality-led support across the customer lifecycle, from pre-sales and post-sales through advanced connectivity implementation.. Value Points: Title: End-to-end support. Value Points: Description: Publicly described support spans pre-sales, post-sales, commercial, and innovation functions.. Value Points: Title: Enterprise-focused solutions. Value Points: Description: The publicly listed portfolio targets corporate connectivity and advanced telecom use cases.. Value Points: Title: Service quality emphasis. Value Points: Description: The company highlights quality-oriented customer service and a diamond-level certification claim in its public positioning.. Company Overview: Highlights: Publicly described as founded in 2002.. Highlights: Described as a consultancy in telecommunications, telecom consulting, and IT consulting.. Highlights: Public company page indicates an HQ in São Paulo, SP, Brazil.. Highlights: Publicly described as a Vivo Empresas partner and certified by Vivo/Telefônica with a diamond quality classification.. Description: Maromatel - Vivo Empresas appears to be a Brazil-based telecommunications and corporate connectivity consultancy associated with Vivo Empresas, with a public LinkedIn company page describing it as founded in 2002 and focused on quality service in telecom consulting.. Competitive Differentiators: Differentiators: Title: Long-running Vivo Empresas specialization. Differentiators: Description: Public materials describe the firm as a long-standing Vivo Empresas partner with operations dating to 2002.. Differentiators: Title: Quality certification positioning. Differentiators: Description: The company is publicly described as certified by Vivo/Telefônica with a diamond quality classification.. Differentiators: Title: Broad enterprise connectivity portfolio. Differentiators: Description: Publicly referenced capabilities include advanced enterprise connectivity and mobility-related services such as SIP, dedicated links, SD-WAN, IoT, and M2M.. Differentiators: Title: Large service team for

Strengths

• Client Value Proposition: Summary: The public value proposition centers on specialized corporate telecom consulting with quality-led support across the customer lifecycle, from pre-sales and post-sales through advanced connectivity implementation.. Value Points: Title: End-to-end support. Value Points: Description: Publicly described support spans pre-sales, post-sales, commercial, and innovation functions.. Value Points: Title: Enterprise-focused solutions. Value Points: Description: The publicly listed portfolio targets corporate connectivity and advanced telecom use cases.. Value Points: Title: Service quality emphasis. Value Points: Description: The company. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Publicly described as founded in 2002.. Highlights: Described as a consultancy in telecommunications, telecom consulting, and IT consulting.. Highlights: Public company page indicates an HQ in São Paulo, SP, Brazil.. Highlights: Publicly described as a Vivo Empresas partner and certified by Vivo/Telefônica with a diamond quality classification.. Description: Maromatel - Vivo Empresas appears to be a Brazil-based telecommunications and corporate connectivity consultancy associated with Vivo Empresas, with a public LinkedIn company page describing it. (public_web; observed 2026-08-20)
• Competitive Differentiators: Differentiators: Title: Long-running Vivo Empresas specialization. Differentiators: Description: Public materials describe the firm as a long-standing Vivo Empresas partner with operations dating to 2002.. Differentiators: Title: Quality certification positioning. Differentiators: Description: The company is publicly described as certified by Vivo/Telefônica with a diamond quality classification.. Differentiators: Title: Broad enterprise connectivity portfolio. Differentiators: Description: Publicly referenced capabilities include advanced enterprise connectivity and mobility-related services such as SIP, dedicated links, SD-WAN, IoT, and M2M.. Differentiators: Title: Large. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-10)

Firmographics

GB100 score

Overall score: 47

• egs: 40.3
• growth: 52.2
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 31
• digital_readiness: 55.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Apex America. Competitors: Evidence: Listed alongside Maromatel in Brazilian telemarketing/BPO rankings from The Manifest.. Competitors: Relationship: direct. Competitors: Name: Bizpro Processos de Negócios. Competitors: Evidence: Listed alongside Maromatel in Brazilian telemarketing/BPO rankings from The Manifest.. Competitors: Relationship: direct. Competitors: Name: Central Vermont Communications. Competitors: Evidence: Appears in Outsource Accelerator search results in the same directory context.. Competitors: Relationship: alternative. Positioning: A São Paulo-based business consulting and call center services provider associated with Vivo Empresas, with publicly listed BPO directory coverage.. Market Signals: Directory presence in Outsource Accelerator and The Manifest indicates modest public visibility in the BPO market.. Market Signals: Publicly available company data is sparse, limiting verification of scale and client mix.. Differentiators: Public directory listings identify business consulting and call center services.. Differentiators: LinkedIn indicates a São Paulo headquarters location.. Differentiators: Directory profiles suggest operation since 2002.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Telecommunications consulting. Categories: Services: Corporate telecom consulting. Categories: Services: Telephony consulting. Categories: Services: Carrier/partner advisory. Categories: Name: Commercial support. Categories: Services: Pre-sales support. Categories: Services: Post-sales support. Categories: Services: Commercial support. Categories: Name: Technology and innovation support. Categories: Services: Innovation support. Categories: Services: IT support. Categories: Services: Advanced enterprise services support. Categories: Name: Enterprise connectivity and advanced solutions. Categories: Services: DDR. Categories: Services: SIP. Categories: Services: Dedicated link. Categories: Services: M2M. Categories: Services: Cloud. Categories: Services: Wi-Fi Social. Categories: Services: DDoS protection. Categories: Services: SD-WAN. Categories: Services: IoT. Executive Summary: Summary: Maromatel - Vivo Empresas is publicly positioned as a telecom and IT consulting partner for Vivo Empresas, serving corporate customers from São Paulo and emphasizing quality-driven service and commercial support.. Delivery

Geography

Countries listed in the structured record include -. Key Firmographics: Founded Year: 2002. Sectors Display: Telecommunications. Sectors Display: Telecom consulting. Sectors Display: IT consulting. Headquarters Display: São Paulo, SP, Brazil. Employee Count Display: More than 60 employees (public company page). Ownership Type Display: Private company / partner-operated corporate telecom consultancy. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Marcio Roberto Madureira. Executives: Title: CEO / Diretor de Marketing e Vendas. Asset Logo: Visibility: public.

Methodology

Maromatel Vivo Empresas's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 6 distinct source URLs and retained 12 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://vivo.com.br/

Email: contato@maromatel.com.br

Phone: 55 11 2227-8486

Frequently Asked Questions

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