Mattsen Kumar Services PVT LTD scorecard

Company Overview

Mattsen Kumar Services PVT LTD is a BPO company, founded in 1988, with approximately 500-999 employees. They specialize in Recruitment Process Outsourcing, Recruitment, Back Office. They serve the E-commerce & Retail industries.

They have reported revenues of $300 million. Between its many locations throughout the United States, PRWT employs over 1,000 staff members. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: corporate. Voice: service-oriented. Voice: public-sector oriented. Tagline: Nation's leading minority-owned BPO Company. Imagery Style: simple corporate website presentation with service-category navigation. Client Value Proposition: Summary: The public value proposition centers on outsourced customer operations, administrative processing, and e-commerce support delivered by an India-based BPO provider with global-service positioning.[1][2]. Value Points: Title: Operational offload. Value Points: Description: Supports customer support, clerical, and back-office tasks that clients can outsource to reduce internal workload.[1]. Value Points: Title: CX and process coverage. Value Points: Description: Combines contact-center, customer-experience, and process-processing services in one provider profile.[1][2]. Value Points: Title: E-commerce support. Value Points: Description: Public materials emphasize services for e-commerce businesses, including analytics and customer support.[1][2]. Company Overview: Highlights: Private, unlisted company incorporated on 2012-03-30.[1]. Highlights: Registered office listed in New Delhi; public directory entries also reference Gurugram/Udyog Vihar locations.[1]. Highlights: Public directories and profile pages indicate BPO/contact-center, back-office, and related outsourcing services.[1]. Description: MattsenKumar Services Private Limited is a private, unlisted business-services company incorporated in India on 2012-03-30, with registered office in New Delhi and public directory listings tied to Gurugram/Udyog Vihar locations.[1]. Competitive Differentiators: Differentiators: Title: Combined contact-center and back-office offering. Differentiators: Description: Public listings position the company across customer support, contact center outsourcing, and back-office processing rather than a single-function niche.[1][2]. Differentiators: Title: E-commerce outsourcing orientation. Differentiators: Description: Public references specifically note e-commerce outsourcing and analytics support for e-commerce clients.[1][2]. Differentiators: Title: Experience-led founding narrative. Differentiators: Description: A public profile states the founders were contact-center veterans and that the firm was established in 2010, while the company record shows

Strengths

• Brand Profile: Voice: corporate. Voice: service-oriented. Voice: public-sector oriented. Tagline: Nation's leading minority-owned BPO Company. Imagery Style: simple corporate website presentation with service-category navigation. (public_web; observed 2026-06-13)
• Client Portfolio: Industry Concentration: government and public sector. Industry Concentration: healthcare. Industry Concentration: transportation. Industry Concentration: private companies. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: The public value proposition centers on outsourced customer operations, administrative processing, and e-commerce support delivered by an India-based BPO provider with global-service positioning.[1][2]. Value Points: Title: Operational offload. Value Points: Description: Supports customer support, clerical, and back-office tasks that clients can outsource to reduce internal workload.[1]. Value Points: Title: CX and process coverage. Value Points: Description: Combines contact-center, customer-experience, and process-processing services in one provider profile.[1][2]. Value Points: Title: E-commerce support. Value Points: Description:. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-13)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-21)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 48

• egs: 44.8
• growth: 54.7
• reputation: 48
• ai_readiness: 50
• market_footprint: 39.2
• digital_readiness: 53.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Mattsen Kumar Services PVT LTD's structured service taxonomy includes Recruitment Process Outsourcing, Recruitment, Back Office. Client Portfolio: Industry Concentration: government and public sector. Industry Concentration: healthcare. Industry Concentration: transportation. Industry Concentration: private companies. Competitive Landscape: Competitors: Name: Conduent. Competitors: Evidence: Overlapping public-sector and customer service BPO coverage.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Overlapping contact-center and customer support BPO coverage.. Competitors: Relationship: direct. Competitors: Name: TTEC. Competitors: Evidence: Overlapping customer experience and contact-center outsourcing coverage.. Competitors: Relationship: direct. Competitors: Name: Sitel Group. Competitors: Evidence: Overlapping customer support outsourcing coverage.. Competitors: Relationship: direct. Positioning: Minority-owned BPO provider focused on government, healthcare, transportation, and private-sector back-office and customer-contact services.. Market Signals: customer service. Market Signals: fulfillment. Market Signals: payment processing. Market Signals: program management. Market Signals: live telephone answering. Market Signals: cloud-based IVR. Market Signals: unified communications. Market Signals: fax. Market Signals: web chat. Market Signals: SMS-text. Differentiators: minority-owned positioning. Differentiators: public-sector and government program orientation. Differentiators: broad back-office and customer-contact service mix. Hiring & Workforce Signals: Workforce Signals: Notes: Public profile snippets show roles at MattsenKumar Services Private Limited / MattsenKumar LLC such as Operations Supervisor, Quality Assurance Analyst, WFM Analyst, and Team Lead.. Workforce Signals: Public Profiles Found: true. Key Firmographics: Founded Year: 2012. Sectors Display: Business services. Sectors Display: BPO / outsourcing. Sectors Display: Customer experience / contact center. Sectors Display: Back-office processing. Sectors Display: E-commerce outsourcing. Headquarters Display: New Delhi, Delhi, India (registered office); public listings also reference Gurugram/Udyog Vihar locations.. Ownership Type Display: Private, unlisted company limited by shares; non-government company.. Recent News: Articles: Date: 2023-04-13. Articles: Title: Bill Gosling Outsourcing acquires MattsenKumar. Articles: Source: Business Wire. Articles: Summary: The company was announced as acquired by Bill Gosling Outsourcing; the release described its service mix across contact center, BPO, data

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: New Delhi. Centers: Country: India. Centers: City: Gurgaon. Centers: Country: India. Services & Offerings: Categories: Name: Contact center / customer experience. Categories: Services: Contact center outsourcing. Categories: Services: Customer experience management. Categories: Services: Call center outsourcing. Categories: Name: Back-office / business processing. Categories: Services: Back-office processing. Categories: Services: Clerical support services. Categories: Services: Back-office administration. Categories: Name: E-commerce outsourcing. Categories: Services: E-commerce outsourcing services. Categories: Services: Customer support for e-commerce businesses. Categories: Services: Analytics for e-commerce businesses. Categories: Name: Business process outsourcing. Categories: Services: Business process outsourcing. Categories: Services: Business/knowledge process outsourcing. Categories: Services: Data analytics. Categories: Services: Innovation and strategy services. Executive Summary: Summary: MattsenKumar Services Private Limited appears as an India-based BPO/business-services provider with public references to contact-center, back-office, clerical support, e-commerce outsourcing, and customer-experience services; the company is also described in one acquisition announcement as a provider of contact center quality services, business/knowledge process outsourcing, data analytics, and innovation/strategy services.[1][2][3]. Financial Health: Risk Factors: Public financial statements are not available in the gathered sources.. Risk Factors: Company registry snippet shows last available financials dated 2017 and AGM last held in 2017, but no current financial data was verified.. Overall Health: unknown. Leadership & Executives: Executives: Name: Aarati Kumar. Executives: Title: Director (public company record). Executives: Name: Michael Jon Mattsen. Executives: Title: Director (public company record). Reputation & Reviews: Summary: No reliable public review platform data was verified in the gathered sources; directory entries and media profiles provide descriptive claims but not validated customer-review metrics.[1][2]. Employee & Client Sentiment: Sentiment Trend: unknown. Employee

Methodology

Mattsen Kumar Services PVT LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Recruitment Process Outsourcing
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.prwt.com

Email: info@prwt.com

Phone: 215.569.8810

LinkedIn: https://www.linkedin.com/company/prwt_services_inc

Frequently Asked Questions

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