Maximum Communications INC scorecard

Company Overview

Maximum Communications INC is a BPO company, founded in 1999, with approximately 1-49 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

We want to build a service plan that meets your needs while allowing you to focus on what’s important: growing your business! First, choose the right plan for your business. A good question to ask yourself is: How much time will I need to support my expected call flow? Next, share your vision with our qualified staff. We want you to succeed. To succeed, we want you to be able to share you vision so we can work toward your goals.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: collaborative. Client Value Proposition: Summary: The company’s public value proposition is to provide live, professional call handling and administrative support so clients can maintain responsiveness and a polished caller experience without staffing those functions internally.. Value Points: Title: Always-available call handling. Value Points: Description: Claims 24/7 availability for customer calls.. Value Points: Title: Professional front-desk representation. Value Points: Description: Positions virtual receptionist services as a way to create a large-company appearance.. Value Points: Title: Operational support breadth. Value Points: Description: Combines messaging, dispatch, order entry, and data entry for clients needing several back-office and front-office tasks handled by one provider.. Value Points: Title: Flexible plan structure. Value Points: Description: Public pricing pages indicate scalable plans starting from low monthly time bundles.. Company Overview: Highlights: Founded June 1, 1990, according to the company’s About page.. Highlights: Operates from Cincinnati, Ohio, with a public address at 117 Williams St., Cincinnati, OH 45215.. Highlights: Describes itself as a modern call center built from a local answering service foundation.. Description: Maximum Communications, Inc. is a Cincinnati-based call center and answering-service provider operating under the Maximum Call Center website. Public sources describe the company as offering 24/7 live customer support and a range of receptionist, messaging, dispatch, and data-entry services.. Competitive Differentiators: Differentiators: Title: 24/7 live-answer coverage. Differentiators: Description: Public website copy emphasizes around-the-clock staffing to handle incoming calls whenever customers reach out.. Differentiators: Title: Long operating history. Differentiators: Description: The company states it began operating in 1990 and later expanded from a small answering service into a

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: collaborative. (public_web; observed 2026-01-28)
• Client Value Proposition: Summary: The company’s public value proposition is to provide live, professional call handling and administrative support so clients can maintain responsiveness and a polished caller experience without staffing those functions internally.. Value Points: Title: Always-available call handling. Value Points: Description: Claims 24/7 availability for customer calls.. Value Points: Title: Professional front-desk representation. Value Points: Description: Positions virtual receptionist services as a way to create a large-company appearance.. Value Points: Title: Operational support breadth. Value Points:. (public_web; observed 2026-01-28)
• Company Overview: Highlights: Founded June 1, 1990, according to the company’s About page.. Highlights: Operates from Cincinnati, Ohio, with a public address at 117 Williams St., Cincinnati, OH 45215.. Highlights: Describes itself as a modern call center built from a local answering service foundation.. Description: Maximum Communications, Inc. is a Cincinnati-based call center and answering-service provider operating under the Maximum Call Center website. Public sources describe the company as offering 24/7 live customer support and a range. (public_web; observed 2026-06-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-01-28)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-14)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-12-17)

Firmographics

GB100 score

Overall score: 43

• egs: 42
• growth: 44.3
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 30.1
• digital_readiness: 41.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Maximum Communications INC's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: AnswerConnect. Competitors: Evidence: Offers similar live answering and virtual receptionist services.. Competitors: Relationship: direct. Competitors: Name: PATLive. Competitors: Evidence: Offers similar answering service and receptionist support.. Competitors: Relationship: direct. Competitors: Name: AnswerFirst. Competitors: Evidence: Offers similar call answering and messaging services.. Competitors: Relationship: direct. Positioning: A U.S.-based answering service and call center provider emphasizing 24/7 live support, messaging, dispatch, and order/data entry for small and mid-market customers.. Market Signals: Website messaging centers on 24/7 availability and human answered calls.. Market Signals: Publicly stated plan pricing starts at $89 for 75 minutes per month.. Differentiators: Long operating history since 1990.. Differentiators: Local Cincinnati roots and emphasis on stability and reliability.. Differentiators: Publishes low-entry pricing on its site.. Key Firmographics: Founded Year: 1990. Revenue Display: $15.6 million (ZoomInfo public listing). Sectors Display: Call center. Sectors Display: Business support services. Sectors Display: Answering service. Headquarters Display: 117 Williams St, Cincinnati, OH 45215. Employee Count Display: 26 employees (ZoomInfo public listing). Ownership Type Display: Privately held. Pricing & Engagement: Models: Name: Monthly minutes bundle. Models: Best For: Small businesses needing predictable call-answering usage.. Models: Description: Plans start at $89 for 75 minutes per month, with adjustments if usage exceeds the included time.. Models: Name: Lower-entry messaging plan. Models: Best For: Clients focused on messaging and light-volume call handling.. Models: Description: Messaging services page references plans starting at $49.95 for 60 minutes per month.. Models: Name: Direct sales engagement. Models: Best For: Prospects that want to evaluate service fit before signing up.. Models: Description: The company invites prospects to schedule a live demo or contact sales directly.. Summary: Public pricing is limited but indicates monthly time-based plans with add-on usage adjustments.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Cincinnati. Centers: Country: United States. Centers: City: Lockland. Centers: Country: United States. Centers: City: Montgomery. Centers: Country: United States. Reputation & Reviews: Summary: Public reputation evidence is limited but includes a BBB business profile showing accreditation and a business rating/profile page. No broad review corpus was verified from public sources in this pass.. Credentials: Detail: BBB Accredited Since 11/14/2007; profile lists call center services and a Cincinnati address.. Credentials: Platform: Better Business Bureau. Credentials: Detail: Public listing shows company overview, employee count, and revenue estimate.. Credentials: Platform: ZoomInfo. Services & Offerings: Categories: Name: Answering and receptionist services. Categories: Services: Answering service. Categories: Services: Remote receptionist. Categories: Services: Virtual receptionist. Categories: Services: Live customer support. Categories: Name: Messaging and communications. Categories: Services: Messaging center. Categories: Services: Voice mail. Categories: Services: Fax mail. Categories: Services: Email. Categories: Services: Paging. Categories: Services: Secured text messaging. Categories: Services: Secured messaging. Categories: Name: Dispatch and order handling. Categories: Services: Dispatching service. Categories: Services: Order entry. Categories: Name: Administrative support. Categories: Services: Data entry. Executive Summary: Summary: Maximum Communications is a small Cincinnati call center focused on live answering, virtual receptionist, messaging, dispatch, and related administrative support. Public materials emphasize 24/7 availability, a long operating history, and a service model designed to present a professional live-answer experience for clients.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Listed as the principal contact in public business directory records and BBB profile.. Executives: Name: Clark K. Sarver. Executives: Title: President. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Asset

Methodology

Maximum Communications INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.maximumcallcenter.com

Email: info@maximumcallcenter.com

Phone: 800-589-6299

LinkedIn: N/A

Frequently Asked Questions

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