Mixbs scorecard

Company Overview

Mixbs is a BPO company headquartered in 1150 Nw 72nd Ave Tower , 33126, Miami, Florida, founded in 2019, with approximately 100-249 employees. They specialize in Chat Support, Sales & Marketing, Customer Support, Recruitment. They serve the Fintech & Financial Services, SaaS & Software industries.

Software architect Sergey Sidorov created this cutting-edge solution that empowers businesses to thrive without the burdensome costs often associated with expansion. With a strong commitment to flexibility and a passion for groundbreaking solutions, MiXBS is your all-in-one toolset to drive your business growth. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: B2B. Voice: service-oriented. Voice: solution-focused. Tagline: Remote Teams & Business Support for US Companies. Imagery Style: Minimal public visual signals available from accessible sources; primarily product-and-service oriented website presentation.. Client Value Proposition: Summary: MiXBS positions itself as a partner that can improve customer experience, streamline operations, and help businesses grow through outsourced support and proprietary software-enabled workflows.. Value Points: Title: Customer experience improvement. Value Points: Description: Public copy says the company aims to improve customer satisfaction through contact-center solutions.. Value Points: Title: Operational streamlining. Value Points: Description: The company highlights workflow optimization, task automation, and streamlined communications.. Value Points: Title: Growth support. Value Points: Description: Public materials link the offering to business growth, market entry, and business development support.. Company Overview: Tagline: Remote Teams & Business Support for US Companies. Highlights: Proprietary software is emphasized across company and service pages.. Highlights: Public materials highlight contact center and remote team support.. Highlights: The company presents itself as serving U.S. companies and international business needs.. Description: MiXBS describes itself as a provider of remote teams, customer support, and contact center solutions, with proprietary software used to streamline operations and improve customer satisfaction.. Competitive Differentiators: Differentiators: Title: Proprietary platform. Differentiators: Description: Public materials repeatedly reference BayCX, a proprietary platform used to optimize team management, automate tasks, and streamline communication across contact-center activity.. Differentiators: Title: Remote-team delivery model. Differentiators: Description: The company emphasizes rapid creation of expert remote teams for customer service, marketing support, and related business tasks.. Differentiators: Title: Broad service scope. Differentiators: Description: Public pages combine contact-center outsourcing with

Strengths

• Brand Profile: Voice: B2B. Voice: service-oriented. Voice: solution-focused. Tagline: Remote Teams & Business Support for US Companies. Imagery Style: Minimal public visual signals available from accessible sources; primarily product-and-service oriented website presentation.. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: enterprise. Clients: Industry: logistics. Clients: Client Name: CDEK. Industry Concentration: logistics. Industry Concentration: healthcare. Industry Concentration: retail. Industry Concentration: events. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: MiXBS positions itself as a partner that can improve customer experience, streamline operations, and help businesses grow through outsourced support and proprietary software-enabled workflows.. Value Points: Title: Customer experience improvement. Value Points: Description: Public copy says the company aims to improve customer satisfaction through contact-center solutions.. Value Points: Title: Operational streamlining. Value Points: Description: The company highlights workflow optimization, task automation, and streamlined communications.. Value Points: Title: Growth support. Value Points: Description: Public materials. (public_web; observed 2026-06-28)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36.5
• growth: 50
• reputation: 58.6
• ai_readiness: 50
• market_footprint: 38.8
• digital_readiness: 46.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Mixbs's structured service taxonomy includes Chat Support, Sales & Marketing, Customer Support, Recruitment. Client Portfolio: Clients: Segment: enterprise. Clients: Industry: logistics. Clients: Client Name: CDEK. Industry Concentration: logistics. Industry Concentration: healthcare. Industry Concentration: retail. Industry Concentration: events. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Public directory positioning indicates MiXBS competes in the broader outsourced customer support and contact-center market.. Competitors: Relationship: alternative. Competitors: Name: DesignRush-listed BPO agencies. Competitors: Evidence: MiXBS is listed alongside other BPO and call-center agencies offering similar services.. Competitors: Relationship: direct. Competitors: Name: Capterra-listed customer support outsourcing agencies. Competitors: Evidence: MiXBS is described as a customer support outsourcing agency in comparison listings.. Competitors: Relationship: direct. Positioning: BPO and remote-team provider with a proprietary platform (BayCX) and emphasis on customer support, contact center operations, and business support for US companies.. Market Signals: Services span contact center outsourcing, customer support outsourcing, eCommerce call center, inbound call center, and market research.. Market Signals: Public profiles associate the company with logistics, healthcare, retail, insurance, and events verticals.. Differentiators: Proprietary BayCX software. Differentiators: Remote teams focus. Differentiators: Customer support plus market research and business consulting. Differentiators: Multiregion presence. Key Firmographics: Founded Year: 2019. Sectors Display: IT services and IT consulting. Sectors Display: BPO / contact center. Sectors Display: customer care outsourcing. Sectors Display: market research. Headquarters Display: Miami, Florida, United States (public profile); Plantation, FL appears on other directories. Employee Count Display: 201-500 (LinkedIn); 100-249 (Outsource Accelerator); 2-9 (Clutch). Ownership Type Display: Privately held. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center outsourcing. Categories: Services: Inbound call handling. Categories: Services: Outbound call handling. Categories: Services: Multichannel customer support (voice, email, chat, social media). Categories: Services: Technical support and help desk. Categories: Services: Customer

Geography

The public profile records headquarters as 1150 Nw 72nd Ave Tower , 33126, Miami, Florida. Countries listed in the structured record include Argentina, Australia, Belgium, Brazil, Bulgaria, Canada, Denmark, Egypt, Finland, France, Germany, Greece, Hongkong, Hungary, Ireland, Italy, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Singapore, South Africa, Spain, Sweden, Turkey, United Kingdom, United States. Delivery Center Details: Centers: City: Miami. Centers: Country: United States. Centers: City: Beijing. Centers: Country: China. Centers: City: Dubai. Centers: Country: United Arab Emirates. Centers: City: Denia. Centers: Country: Spain. Executive Summary: Summary: MiXBS is a privately held BPO/contact-center and remote-team services provider founded in 2019, with public footprint suggesting operations in Miami and additional international locations. Public sources also describe the company as offering market research and business development support alongside customer service outsourcing.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: BayCX. Ai Capabilities: Task automation. Ai Capabilities: Team management. Ai Capabilities: Communication streamlining. Ai Capabilities: Contact center activity management. Proprietary Tech: BayCX. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public directories show MiXBS has review presence, but the underlying review details are not sufficiently verifiable from the available public snippets here.. Credentials: Detail: Review listing exists, but a verified rating was not available in the accessible public snippet.. Credentials: Platform: Clutch. Credentials: Detail: Profile exists with reviews/portfolio listing, but no verifiable rating was available in the accessible public snippet.. Credentials: Platform: DesignRush. Service: Sales & Marketing. Service: Recruitment. Service: Chat Support.

Methodology

Mixbs's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Chat Support
• Sales & Marketing
• Customer Support
• Recruitment

Industries Served

• Fintech & Financial Services
• SaaS & Software

Contact

Website: https://www.mixbs.com

Email: info@mixbs.com

Phone: +1 (484) 457-8876

LinkedIn: https://www.linkedin.com/company/mixbs/

Frequently Asked Questions

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