Modern Workplace Services scorecard

Company Overview

Modern Workplace Services is a BPO company, founded in 1995, with approximately 1000-4999 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

The organization utilizes innovative software platforms and technologies to expand user and client engagement. They believe strongly in providing outstanding customer service to its partners, allowing firms to grow their reach and increase profitability. With over 25 years of experience, Silver Touch Technologies delivers software engineering platforms to grow businesses’ digital presence. With a staff of over 1,400, the business works across India, the United States, and the United Kingdom to provide data-driven IT solutions. Since 1995, Silver Touch Technologies has become an IT partner to clients across all sectors. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: enterprise-focused. Voice: solution-oriented. Voice: technology-forward. Voice: consultative. Tagline: Unleash Your Business Potential with our Ultra High Performance. Imagery Style: Public pages emphasize enterprise IT and workplace technology themes, with product/service-led visuals rather than lifestyle branding.. Client Value Proposition: Summary: Silver Touch positions Modern Workplace Services as a way to help enterprises improve productivity, connectivity, and resilience through cloud, data center, and communication services.. Value Points: Title: Productivity and engagement. Value Points: Description: The LinkedIn profile says the business helps enterprises create modern workplaces that make employees more productive and engaged.. Value Points: Title: Business continuity. Value Points: Description: The site emphasizes secure, resilient workplace infrastructure and cloud services designed to support continuity.. Value Points: Title: Simplified IT operations. Value Points: Description: Data center and service desk offerings are framed around reducing management burden and improving operational control.. Company Overview: Tagline: Modern Workplace Services. Highlights: Public, private cloud, and VDI solutions. Highlights: Data center services and modernization. Highlights: IP telephony, messaging, and unified cloud communications. Highlights: Digital workplace services for enterprise connectivity. Description: Silver Touch’s Modern Workplace Services page presents offerings focused on cloud, data center, communication, and digital workplace solutions for enterprise environments.. Competitive Differentiators: Differentiators: Title: Integrated workplace stack. Differentiators: Description: The offering combines infrastructure, connectivity, security, collaboration tools, and connected devices into an end-to-end digital workplace approach.. Differentiators: Title: Multi-cloud and VDI coverage. Differentiators: Description: Public cloud, private cloud, and VDI solutions are explicitly presented as core capabilities.. Differentiators: Title: Global cloud positioning. Differentiators: Description: The company describes enterprise-grade cloud services available across India, the

Strengths

• Brand Profile: Voice: enterprise-focused. Voice: solution-oriented. Voice: technology-forward. Voice: consultative. Tagline: Unleash Your Business Potential with our Ultra High Performance. Imagery Style: Public pages emphasize enterprise IT and workplace technology themes, with product/service-led visuals rather than lifestyle branding.. (public_web; observed 2025-11-03)
• Client Value Proposition: Summary: Silver Touch positions Modern Workplace Services as a way to help enterprises improve productivity, connectivity, and resilience through cloud, data center, and communication services.. Value Points: Title: Productivity and engagement. Value Points: Description: The LinkedIn profile says the business helps enterprises create modern workplaces that make employees more productive and engaged.. Value Points: Title: Business continuity. Value Points: Description: The site emphasizes secure, resilient workplace infrastructure and cloud services designed to support continuity.. Value. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Modern Workplace Services. Highlights: Public, private cloud, and VDI solutions. Highlights: Data center services and modernization. Highlights: IP telephony, messaging, and unified cloud communications. Highlights: Digital workplace services for enterprise connectivity. Description: Silver Touch’s Modern Workplace Services page presents offerings focused on cloud, data center, communication, and digital workplace solutions for enterprise environments.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 51

• egs: 44.5
• growth: 56.5
• reputation: 52.8
• ai_readiness: 50
• market_footprint: 45.3
• digital_readiness: 57.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Modern Workplace Services's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Microsoft 365 workplace services providers. Competitors: Evidence: The offering centers on modern workplace, collaboration, cloud, and endpoint/security-related services.. Competitors: Relationship: direct. Competitors: Name: Citrix digital workspace providers. Competitors: Evidence: Public pages reference VDI, virtual desktops, and digital workplace services.. Competitors: Relationship: direct. Competitors: Name: Managed IT infrastructure consultancies. Competitors: Evidence: Public pages emphasize data center services, monitoring/management, and IT consulting alongside workplace services.. Competitors: Relationship: adjacent. Competitors: Name: Cloud communications integrators. Competitors: Evidence: Public pages list IP telephony, messaging solutions, and unified cloud communications.. Competitors: Relationship: direct. Positioning: Silver Touch positions Modern Workplace Services as an enterprise IT/workplace modernization offering spanning cloud, data center, communication, and IT consulting capabilities.. Market Signals: Modern workplace offering includes public cloud, private cloud, VDI, data center IT, communication, and cloud monitoring/management.. Market Signals: Public pages indicate an enterprise-oriented service mix rather than a consumer workplace product.. Market Signals: The brand presents itself. Key Firmographics: Founded Year: 1995. Sectors Display: Information Technology & Services. Sectors Display: Software and IT services. Headquarters Display: Ahmedabad, Gujarat, India. Employee Count Display: 764. Ownership Type Display: Public company. Employee & Client Sentiment: Red Flags: Some reviews mention low entry-level pay.. Red Flags: Some reviews mention salary delays and HR policy concerns.. Red Flags: Some reviews mention limited learning or growth opportunities.. Green Flags: Employees report on-time salary payments in some reviews.. Green Flags: Multiple reviews mention a good work environment and supportive management.. Green Flags: Glassdoor overview indicates a positive business outlook among employees.. Sentiment Trend: unknown. Sentiment Themes: Theme: Work environment and management. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: good working culture & environment. Sentiment Themes: Key Phrases: supporting staff. Sentiment Themes:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Ahmedabad. Centers: Country: India. Services & Offerings: Categories: Name: Cloud solutions. Categories: Services: Public cloud. Categories: Services: Private cloud. Categories: Services: VDI solutions. Categories: Services: Cloud monitoring and management. Categories: Services: Cloud migration services. Categories: Services: Cloud for ERP. Categories: Name: Data center services. Categories: Services: Data center modernization. Categories: Services: Data center transformation. Categories: Services: Hyper-converged infrastructure. Categories: Services: SD-WAN. Categories: Services: IT service desk. Categories: Name: Communication services. Categories: Services: IP telephony. Categories: Services: Messaging solutions. Categories: Services: Unified cloud communications. Categories: Name: Digital workplace. Categories: Services: Digital workplace services. Categories: Services: Virtual desktops on cloud. Categories: Services: Integrated infrastructure, connectivity, security, collaboration tools. Executive Summary: Summary: Silver Touch’s Modern Workplace Services business appears to be an IT services offering centered on enterprise cloud, data center, communications, and digital workplace enablement, with an Ahmedabad, India presence and global positioning through its website and related pages.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Public Cloud. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Virtual Desktops on Cloud. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Cloud Monitoring and Management. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Data Center Modernization. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: SDWAN. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Endpoint. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: IT service desk. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: IP telephony. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: messaging solutions. Tools:

Methodology

Modern Workplace Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 62 distinct source URLs and retained 62 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.silvertouch.com

Email: info@silvertouch.com

Phone: -

LinkedIn: https://www.linkedin.com/company/silver-touch-technologies-ltd/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes