Neobpo scorecard

Company Overview

Neobpo is a BPO company, founded in 2017, with approximately 1-49 employees. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: customer-centric. Voice: innovation-oriented. Voice: solution-focused. Voice: service-led. Tagline: NEO - Nosso universo cuidando do seu negócio. Imagery Style: Corporate service branding with emphasis on customer experience and digital/technology-enabled operations.. Client Value Proposition: Summary: Neobpo’s public value proposition centers on improving customer journeys, lowering costs, and enabling digital transformation through CX, UX, and design-thinking-led BPO services.. Value Points: Title: Improve customer journeys. Value Points: Description: Public materials emphasize redesigning how consumers and companies relate through new service journeys.. Value Points: Title: Reduce operating costs. Value Points: Description: The company’s profile states that its solutions help reduce costs.. Value Points: Title: Enable digital transformation. Value Points: Description: The company positions its offering as supporting transformation from strategy to execution.. Company Overview: Tagline: NEO - Nosso universo cuidando do seu negócio. Highlights: Specialists in CX. Highlights: Customized solutions and technology. Highlights: Sector-adapted service delivery. Description: Neobpo presents itself as a CX-focused BPO provider offering customized solutions and technology across varied business areas, adapted to sector needs with agility and efficiency.. Competitive Differentiators: Differentiators: Title: CX specialization. Differentiators: Description: The company explicitly positions itself as specialized in customer experience.. Differentiators: Title: Customized technology solutions. Differentiators: Description: The firm emphasizes tailored solutions and technology rather than a generic BPO model.. Differentiators: Title: Transformation-oriented positioning. Differentiators: Description: Public profile language highlights support for digital transformation and new customer journeys.. Competitive Landscape: Competitors: Name: Tivit. Competitors: Evidence: Referenced as part of the same Brazilian outsourcing market split between IT and BPO functions.. Competitors: Relationship: direct. Competitors: Name: [24]7.ai. Competitors: Evidence: Public partnership announcement tied

Strengths

• Brand Profile: Voice: customer-centric. Voice: innovation-oriented. Voice: solution-focused. Voice: service-led. Tagline: NEO - Nosso universo cuidando do seu negócio. Imagery Style: Corporate service branding with emphasis on customer experience and digital/technology-enabled operations.. (public_web; observed 2026-08-26)
• Client Portfolio: Total Clients Claimed: 50. Industry Concentration: banking. Industry Concentration: insurance. Industry Concentration: public utilities. Industry Concentration: telecom. Industry Concentration: retail. Industry Concentration: e-commerce. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Neobpo’s public value proposition centers on improving customer journeys, lowering costs, and enabling digital transformation through CX, UX, and design-thinking-led BPO services.. Value Points: Title: Improve customer journeys. Value Points: Description: Public materials emphasize redesigning how consumers and companies relate through new service journeys.. Value Points: Title: Reduce operating costs. Value Points: Description: The company’s profile states that its solutions help reduce costs.. Value Points: Title: Enable digital transformation. Value Points: Description: The company. (public_web; observed 2025-02-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36.6
• growth: 56.5
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 56.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Total Clients Claimed: 50. Industry Concentration: banking. Industry Concentration: insurance. Industry Concentration: public utilities. Industry Concentration: telecom. Industry Concentration: retail. Industry Concentration: e-commerce. Reputation & Reviews: Summary: Public review sources show mixed-to-moderate employee sentiment, with overall ratings around the mid-3s on some platforms and stronger ratings on others; these are employee reviews rather than client references.. Credentials: Detail: Based on 506 reviews on the company review page.. Credentials: Rating: 3.5/5. Credentials: Platform: Indeed. Credentials: Detail: Company review page shows a 4.3 rating with 25 reviews.. Credentials: Rating: 4.3/5. Credentials: Platform: InfoJobs. Credentials: Detail: Brazil review pages also show an overall rating of 3.5 based on 506 reviews.. Credentials: Rating: 3.5/5. Credentials: Platform: Indeed Brazil. Employee & Client Sentiment: Green Flags: Public career pages and job listings are active.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience (CX). Categories: Services: CX solutions. Categories: Services: Customer interaction support. Categories: Name: Technology-enabled BPO. Categories: Services: Customized technology solutions. Categories: Services: Business process outsourcing. Categories: Name: Consulting and design. Categories: Services: CX consulting. Categories: Services: UX consulting. Categories: Services: Design Thinking. Executive Summary: Summary: Neobpo is a Brazilian BPO/CX services company that emphasizes customer experience, customized technology-enabled solutions, and digital transformation support.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Chatbots. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Virtual Agents. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: RPA. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Predictive Search Bidding (PSB). Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Process Automation. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Digital Document Management. Tools: Category: Other. Tools:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: São Paulo. Centers: Country: Brazil. Centers: City: Rio de Janeiro. Centers: Country: Brazil. Centers: City: Mogi das Cruzes. Centers: Country: Brazil. Centers: City: Eusébio. Centers: Country: Brazil. Hiring & Workforce Signals: Workforce Signals: Recent Activity Visible: true. Workforce Signals: Public Job Board Present: true. Workforce Signals: Locations Visible On Job Board: São Paulo. Workforce Signals: Locations Visible On Job Board: Rio de Janeiro. Workforce Signals: Locations Visible On Job Board: Acre. Workforce Signals: Locations Visible On Job Board: Alagoas. Workforce Signals: Locations Visible On Job Board: Amapá. Workforce Signals: Locations Visible On Job Board: Amazonas. Workforce Signals: Locations Visible On Job Board: Bahia. Workforce Signals: Locations Visible On Job Board: Ceará. Workforce Signals: Locations Visible On Job Board: Espírito Santo. Workforce Signals: Locations Visible On Job Board: Mato Grosso. Workforce Signals: Locations Visible On Job Board: Mato Grosso do Sul. Workforce Signals: Locations Visible On Job Board: Rio Grande do Norte. Workforce Signals: Locations Visible On Job Board: Rondônia. Workforce Signals: Locations Visible On Job Board: Roraima. Workforce Signals: Locations Visible On Job Board: Santa Catarina. Workforce Signals: Locations Visible On. Key Firmographics: Headquarters Display: Mogi das Cruzes, São Paulo, Brazil. Financial Health: Overall Health: unknown.

Methodology

Neobpo's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.neobpo.com.br

Email: contato@neobpo.com.br

Phone: 11 3335-2960

Frequently Asked Questions

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