Nqx scorecard

Company Overview

Nqx is a BPO company.

Executive summary

Brand Profile: Voice: professional. Voice: customer-centric. Voice: human plus AI. Voice: growth-oriented. Imagery Style: Corporate CX and digital-transformation oriented; emphasis on people, brands, and technology working together.. Client Value Proposition: Summary: NQX presents itself as an extension of client teams that aligns people, processes, and technology to improve performance, quality, and cost outcomes.. Value Points: Title: Operational extension model. Value Points: Description: The homepage states the company operates as an extension of the client's team.. Value Points: Title: Performance, quality, and cost focus. Value Points: Description: Public messaging emphasizes aligning delivery to meet performance, quality, and cost objectives.. Value Points: Title: Multilingual service delivery. Value Points: Description: The company highlights English and Canadian French support for voice and digital channels.. Value Points: Title: Broad CX capability set. Value Points: Description: The portfolio spans outsourcing, digital, consulting, and automation rather than a single channel.. Company Overview: Tagline: Canada's Largest CX Outsourcing Provider. Highlights: Formed in 2025 through the union of Nordia and Quantrics.. Highlights: Positions itself as a leading Canadian contact center and CX outsourcing provider.. Highlights: Operates across Canada and the Philippines.. Highlights: Describes service delivery in English and Canadian French.. Description: NQX is a Canada-based customer experience and contact center outsourcing provider formed from the 2025 unification of Nordia and Quantrics, with operations in Canada and the Philippines.. Competitive Differentiators: Differentiators: Title: Large bilingual delivery footprint. Differentiators: Description: Public materials describe a team of over 10,000 across Canada and the Philippines with English and Canadian French support.. Differentiators: Title: Integrated CX and digital offering. Differentiators: Description: NQX organizes its

Strengths

• Brand Profile: Voice: professional. Voice: customer-centric. Voice: human plus AI. Voice: growth-oriented. Imagery Style: Corporate CX and digital-transformation oriented; emphasis on people, brands, and technology working together.. (public_web; observed 2026-08-25)
• Client Portfolio: Industry Concentration: travel. Industry Concentration: retail. Industry Concentration: e-commerce. Industry Concentration: fintech. Industry Concentration: telecom. Industry Concentration: government. Industry Concentration: charities and non-profits. Industry Concentration: academia. (public_web; observed 2026-07-28)
• Client Value Proposition: Summary: NQX presents itself as an extension of client teams that aligns people, processes, and technology to improve performance, quality, and cost outcomes.. Value Points: Title: Operational extension model. Value Points: Description: The homepage states the company operates as an extension of the client's team.. Value Points: Title: Performance, quality, and cost focus. Value Points: Description: Public messaging emphasizes aligning delivery to meet performance, quality, and cost objectives.. Value Points: Title: Multilingual service delivery. Value. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: travel. Industry Concentration: retail. Industry Concentration: e-commerce. Industry Concentration: fintech. Industry Concentration: telecom. Industry Concentration: government. Industry Concentration: charities and non-profits. Industry Concentration: academia. Competitive Landscape: Competitors: Name: Nordia. Competitors: Evidence: NQX is publicly described as formed by the synergy between Nordia and Quantrics, indicating close market adjacency and overlap.. Competitors: Relationship: direct. Competitors: Name: Quantrics. Competitors: Evidence: NQX is publicly described as formed by the synergy between Nordia and Quantrics, indicating close market adjacency and overlap.. Competitors: Relationship: direct. Competitors: Name: Outsourcing providers. Competitors: Evidence: Public sources position NQX against broader contact center outsourcing and CX transformation firms.. Competitors: Relationship: adjacent. Positioning: Canada-focused CX outsourcing provider combining contact center operations, digital CX, and consulting with human-led and AI-augmented service delivery.. Market Signals: Claims of more than 10,000 employees/professionals. Market Signals: Claims of over 20 million customer interactions annually. Market Signals: Multilingual and 24x7x365 support claims. Market Signals: Operations described across Canada and the Philippines. Differentiators: Canada-scale contact center footprint. Differentiators: Bilingual English/French support. Differentiators: Blend of outsourcing, digital CX, and consulting. Differentiators: AI-augmented customer operations.. Hiring & Workforce Signals: Open Positions: Title: Bilingual Customer Service Representative. Open Positions: Location: Canada. Open Positions: Seniority: Entry. Open Positions: Department: Customer Service. Open Positions: Title: Part-time Bilingual Customer Service Representative. Open Positions: Location: Canada. Open Positions: Seniority: Entry. Open Positions: Department: Customer Service. Workforce Signals: Notes: Public sources describe NQX as having over 10,000 employees/professionals across Canada and the Philippines and indicate at least one to two open roles on public job boards.. Workforce Signals: Geographies: Canada. Workforce Signals: Geographies: Philippines. Workforce Signals: Employee Count Claimed: 10000. Recent News: Articles: Date: 2025-05-14. Articles: Title: Nordia rebrands as NQX

Geography

Delivery Center Details: Centers: City: Laval. Centers: Model: onshore. Centers: Country: Canada. Centers: Languages: English. Centers: Languages: French. Centers: City: Toronto. Centers: Model: onshore. Centers: Country: Canada. Centers: Languages: English. Centers: Languages: French. Centers: City: Moncton. Centers: Model: onshore. Centers: Country: Canada. Centers: Languages: English. Centers: Languages: French. Centers: City: Quebec City. Centers: Model: onshore. Centers: Country: Canada. Centers: Languages: English. Centers: Languages: French. Centers: City: Waterloo. Centers: Model: onshore. Centers: Country: Canada. Centers: Languages: English. Centers: Languages: French. Centers: City: Sherbrooke. Centers: Model: onshore. Centers: Country: Canada. Centers: Languages: English. Centers: Languages: French. Centers: City: Nanaimo. Centers: Model: onshore. Centers: Country: Canada. Centers: Languages: English. Centers: Languages: French. Centers: City: Philippines. Centers: Model: offshore. Centers: Country: Philippines. Centers: Languages: English. Centers: Languages: French. Key Firmographics: Sectors Display: Airlines. Sectors Display: Customer experience. Sectors Display: Contact center outsourcing. Sectors Display: Digital solutions. Sectors Display: Consulting. Headquarters Display: Laval, Quebec, Canada. Employee Count Display: Over 10,000 employees. Ownership Type Display: Private. Services & Offerings: Categories: Name: Contact center outsourcing. Categories: Services: Inbound voice support. Categories: Services: Outbound voice support. Categories: Services: Omnichannel customer support. Categories: Services: English and Canadian French support. Categories: Name: Digital support and development. Categories: Services: Website development. Categories: Services: App development. Categories: Services: Digital product development. Categories: Services: Digital integration. Categories: Services: Online check-in and self-service support. Categories: Name: Non-voice support. Categories: Services: Email support. Categories: Services: Chat support. Categories: Services: SMS support. Categories: Name: Consulting. Categories: Services: Customer experience consulting. Categories: Services: Operational consulting. Categories: Name: AI and automation. Categories: Services: AI-supported self-service automation. Categories: Name:

Methodology

Nqx's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.nqx.ca/

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