Nsb Bpo Solutions Pvt Ltd scorecard

Company Overview

Nsb Bpo Solutions Pvt Ltd is a BPO company, founded in 1993, with approximately 100-249 employees.

Executive summary

Brand Profile: Voice: corporate. Voice: service-oriented. Voice: B2B. Client Value Proposition: Summary: NSB BPO Solutions Limited positions itself as a domestic support-services partner for organizations needing outsourced customer operations, tele-services, document handling, and back-office administration across several industries.. Value Points: Title: Voice and non-voice support. Value Points: Description: Offers inbound and outbound call-center services alongside back-office processing.. Value Points: Title: Process handling. Value Points: Description: Supports application and KYC form processing, digitization, warehousing, archival, and payroll management.. Value Points: Title: Sector versatility. Value Points: Description: Targets organizations in telecom, BFSI, insurance, retail, healthcare, education, government, and related sectors.. Company Overview: Highlights: Provides BPO support services across inbound and outbound operations. Highlights: Serves multiple sectors including telecom, BFSI, e-retail, insurance, food delivery, hotels, government, healthcare, and education. Highlights: Operates in India only, with no disclosed foreign operations. Description: NSB BPO Solutions Limited is an India-based business process outsourcing provider focused on support services solutions, including customer care, tele-sales, tele-collections, document digitization, application and KYC processing, warehousing and archival, and payroll management.. Competitive Differentiators: Differentiators: Title: Broad support-services scope. Differentiators: Description: The company presents a wide mix of voice, non-voice, document, and administrative services under one provider.. Differentiators: Title: Multi-sector coverage. Differentiators: Description: Public materials state service delivery across telecom, BFSI, retail, insurance, food delivery, hotels, government, healthcare, and education.. Differentiators: Title: India-only operating footprint. Differentiators: Description: The company states it operates solely within India and has no foreign operations or subsidiaries.. Key Firmographics: Founded Year: 2005. Sectors Display: Telecom. Sectors Display: BFSI. Sectors Display: E-retail. Sectors Display: Insurance. Sectors Display: Food

Strengths

• Brand Profile: Voice: corporate. Voice: service-oriented. Voice: B2B. (public_web; observed 2026-08-19)
• Client Portfolio: Industry Concentration: Telecom. Industry Concentration: BFSI. Industry Concentration: E Retail. Industry Concentration: Insurance. Industry Concentration: Food Delivery. Industry Concentration: Hotels. Industry Concentration: State and Central Government Organisations. Industry Concentration: Healthcare. Industry Concentration: Education. (public_web; observed 2026-08-19)
• Client Value Proposition: Summary: NSB BPO Solutions Limited positions itself as a domestic support-services partner for organizations needing outsourced customer operations, tele-services, document handling, and back-office administration across several industries.. Value Points: Title: Voice and non-voice support. Value Points: Description: Offers inbound and outbound call-center services alongside back-office processing.. Value Points: Title: Process handling. Value Points: Description: Supports application and KYC form processing, digitization, warehousing, archival, and payroll management.. Value Points: Title: Sector versatility. Value Points: Description: Targets. (public_web; observed 2026-08-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-05-25)

Firmographics

GB100 score

Overall score: 46

• egs: 47.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.8
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: Telecom. Industry Concentration: BFSI. Industry Concentration: E Retail. Industry Concentration: Insurance. Industry Concentration: Food Delivery. Industry Concentration: Hotels. Industry Concentration: State and Central Government Organisations. Industry Concentration: Healthcare. Industry Concentration: Education. Competitive Landscape: Competitors: Name: Unknown. Competitors: Relationship: adjacent. Positioning: BPO/BPM provider focused on support services, voice and non-voice operations, and back-office processing for Indian clients across regulated and consumer sectors.. Market Signals: Serves telecom, BFSI, retail, insurance, food delivery, hotels, government, healthcare, and education segments.. Market Signals: Public materials indicate both voice-based and non-voice support services.. Differentiators: Support services mix includes customer care, help line call centre, tele-sales, tele-collections, digitization, KYC processing, warehousing, archival, and payroll management.. Differentiators: Claims operation in India only, with no foreign subsidiaries or overseas business activities stated.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer care. Categories: Services: Customer help line call centre. Categories: Services: Voice-based call centre services. Categories: Services: Inbound call centre services. Categories: Services: Outbound call centre services. Categories: Name: Sales and recovery support. Categories: Services: Tele-sales. Categories: Services: Tele-collections. Categories: Name: Back-office and processing. Categories: Services: Digitization of documents. Categories: Services: Processing of application and KYC forms. Categories: Services: Back office processing services. Categories: Name: Records and administration. Categories: Services: Warehousing and archival. Categories: Services: Payroll management. Executive Summary: Summary: NSB BPO Solutions Limited is an Indian BPO and support-services company incorporated in 2005, later converted from private limited to public limited in 2024, and headquartered with a corporate office in Noida and a registered office in Bhopal.. Delivery Center Details: Centers: City: Bhopal. Centers: Country: India. Centers: City: Noida. Centers: Country: India. Centers:

Geography

Countries listed in the structured record include -. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Named in the company’s offer document as the contact person and Company Secretary and Compliance Officer.. Executives: Name: Anjali Shukla. Executives: Title: Company Secretary and Compliance Officer. Executives: Bio: Public LinkedIn profile identifies him as Business Head at NSB BPO Solutions Limited.. Executives: Name: Rohit Vajpai. Executives: Title: Business Head. Executives: Bio: Public LinkedIn profile identifies him as Director at NSB BPO Solutions Pvt. Ltd.. Executives: Name: Vikrant Singhal. Executives: Title: Director. Monthly Search Volume: 5087. Domain Authority: 50.

Methodology

Nsb Bpo Solutions Pvt Ltd's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.nsbbpo.com

Email: contact@nsbpo.in

Phone: 9137736071

Frequently Asked Questions

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