Opencontact scorecard

Company Overview

Opencontact is a BPO company. They specialize in Chat Support, Customer Support.

With 25 years of experience, we know how to deliver dependable results that help your business grow, thrive and reach its goals. Smiling customer service representative with headset Friendly, human support that feels just like your own team, creating positive moments that leave customers feeling valued and reassured.

Executive summary

Brand Profile: Voice: professional. Voice: customer-focused. Voice: UK-based. Voice: multi-channel. Client Value Proposition: Summary: OpenContact presents itself as an extension of client teams, aiming to manage customer contact across channels and cover peak, overflow, and out-of-hours demand.. Value Points: Title: Extended customer coverage. Value Points: Description: Provides support across the week, including weekends and bank holidays.. Value Points: Title: Channel flexibility. Value Points: Description: Lets clients choose the channels they need covered.. Value Points: Title: Operational continuity. Value Points: Description: Offers overflow and disaster-recovery style call handling to maintain service during disruption.. Value Points: Title: Customer experience focus. Value Points: Description: Frames its work around improving customer touchpoints and responsiveness.. Company Overview: Tagline: Leading outsourced call centre. Highlights: Founded in 2000. Highlights: UK-based customer contact centre. Highlights: Supports inbound call handling, live chat, and full customer contact management. Description: OpenContact is a UK-based inbound customer contact centre and outsourced call centre provider offering multi-channel customer support.. Competitive Differentiators: Differentiators: Title: UK-based service delivery. Differentiators: Description: Positions itself as a UK-based contact centre with Norwich as its operating base.. Differentiators: Title: Multi-channel customer support. Differentiators: Description: Supports phone, email, live chat, web chat, social media, and mail channels.. Differentiators: Title: Broad contact-centre scope. Differentiators: Description: Covers inbound, overflow, out-of-hours, telemarketing, disaster recovery, and data processing tasks.. Differentiators: Title: Long operating history. Differentiators: Description: Founded in 2000 and presented as having more than two decades of experience.. Differentiators: Title: Industry breadth. Differentiators: Description: Public materials reference work across sectors including leisure, retail, hospitality, membership organisations, travel, financial services, and insurance.. Competitive Landscape:

Strengths

• Brand Profile: Voice: professional. Voice: customer-focused. Voice: UK-based. Voice: multi-channel. (public_web; observed 2026-08-14)
• Client Value Proposition: Summary: OpenContact presents itself as an extension of client teams, aiming to manage customer contact across channels and cover peak, overflow, and out-of-hours demand.. Value Points: Title: Extended customer coverage. Value Points: Description: Provides support across the week, including weekends and bank holidays.. Value Points: Title: Channel flexibility. Value Points: Description: Lets clients choose the channels they need covered.. Value Points: Title: Operational continuity. Value Points: Description: Offers overflow and disaster-recovery style call handling to. (public_web; observed 2026-08-23)
• Company Overview: Tagline: Leading outsourced call centre. Highlights: Founded in 2000. Highlights: UK-based customer contact centre. Highlights: Supports inbound call handling, live chat, and full customer contact management. Description: OpenContact is a UK-based inbound customer contact centre and outsourced call centre provider offering multi-channel customer support.. (public_web; observed 2026-08-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-14)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-23)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-09-14)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Opencontact's structured service taxonomy includes Chat Support, Customer Support. Key Firmographics: Founded Year: 2000. Revenue Display: null. Sectors Display: Customer service. Sectors Display: Contact centre. Sectors Display: BPO. Headquarters Display: Norwich, Norfolk, United Kingdom. Employee Count Display: 100-249 (third-party estimate). Ownership Type Display: Private. Leadership & Executives: Executives: Bio: Leads the team at OpenContact and is focused on service delivery.. Executives: Name: Fiona Brown. Executives: Title: CEO. Executives: Bio: Qualified economist with a background in data analysis and experience in outsourcing operations.. Executives: Name: Peter Atkinson. Executives: Title: Operations Director. Executives: Bio: Has 21 years of experience building and running IT solutions for outsourced contact centre operations.. Executives: Name: Robin Mussell. Executives: Title: IT Director. Executives: Bio: Oversees implementation of new client services and business developments.. Executives: Name: Susanna Yellop. Executives: Title: Project Manager. Executives: Bio: Plays a key role in day-to-day running of the call centre.. Executives: Name: Daniel Doherty. Executives: Title: Contact Centre Manager. Executives: Bio: Background in customer service, complaints handling, quality assurance, customer relations and compliance.. Executives: Name: Lisa Savage. Executives: Title: Training Manager. Pricing & Engagement: Models: Name: Custom quote engagement. Models: Best For: Organizations seeking bespoke contact-centre outsourcing. Models: Description: No public rate card or packaged pricing was found; services appear tailored to client requirements.. Models: Name: Project or operational support. Models: Best For: Businesses needing flexible coverage or augmented contact capacity. Models: Description: Public materials indicate support for overflow, out-of-hours, and ongoing customer contact operations.. Summary: Public pricing is not disclosed. Third-party profile data suggests custom BPO-style engagements rather than standard published rates.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound customer contact. Categories: Services: Inbound call handling. Categories: Services: Customer services. Categories: Services:

Geography

Delivery Center Details: Centers: City: Norwich. Centers: Model: UK-based outsourced contact centre. Centers: Country: United Kingdom. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2026-08-14. Articles: Title: OpenContact joins MemberWise Network as a Recognised Supplier. Articles: Source: OpenContact Latest News. Articles: Summary: The company announced membership recognition related to support for UK membership organisations.. Reputation & Reviews: Summary: No verified public review rating or award profile was found in the available sources. Third-party directories list the company, but a reliable aggregate score was not confirmed.. Credentials: Detail: Profile exists, but no verified public rating was captured in the available source snippet.. Credentials: Rating: null. Credentials: Platform: Clutch. Credentials: Detail: Company profile available; no public score was confirmed in the available source snippet.. Credentials: Rating: null. Credentials: Platform: Outsource Accelerator. Executive Summary: Summary: OpenContact is a private UK BPO/contact centre specialist founded in 2000, focused on multi-channel customer support and call handling for businesses across sectors.. Service: Chat Support. Service: Customer Support. Description Long: With 25 years of experience, we know how to deliver dependable results that help your business grow, thrive and reach its goals. Smiling customer service representative with headset Friendly, human support that feels just like your own team, creating positive moments that leave customers feeling valued and reassured..

Methodology

Opencontact's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Chat Support
• Customer Support

Contact

Website: https://www.opencontact.co.uk

Phone: 1768407290

Frequently Asked Questions

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