Paragon Outsourcing scorecard

Company Overview

Paragon Outsourcing is a BPO company headquartered in Paragon Building, 2/F, McArthur Highway, Clark Freeport Area, Philippines 2009, 2009, Angeles City, Pmapanga, founded in 2017, with approximately 250-499 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office.

As a behind-the-scenes operation, Paragon Outsourcing prides itself on core values that allow them to work efficiently with the companies they serve. These values include collaboration, teamwork, accountability, and transparency. In the ten years since the inception of the company, they have brought on highly trained experts to help with all aspects of business management. They are now an award-winning contact center and BPO that provides custom approaches and solutions for those they partner with.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: solution-focused. Voice: recruiting-focused. Client Value Proposition: Summary: Paragon Outsourcing presents a managed offshore staffing proposition aimed at helping clients assemble trained remote teams across support, technical, and specialized business functions.. Value Points: Title: Team buildout support. Value Points: Description: The company emphasizes recruiting and training staff for client needs.. Value Points: Title: Operational management. Value Points: Description: The firm indicates it manages the professionals it places, which may reduce client administration overhead.. Value Points: Title: Flexible role mix. Value Points: Description: The offering spans both basic and specialized roles, allowing clients to source multiple functions from one provider.. Company Overview: Tagline: Offshore workforce by recruiting, training, and managing professionals.. Highlights: Positions itself as a fully managed offshore staffing and BPO provider.. Highlights: Describes its model as recruiting, training, and managing professionals for client teams.. Highlights: Public materials indicate it serves clients around the world and operates 24/7/365.. Description: Paragon Outsourcing is a Philippines-based business process outsourcing provider focused on building offshore teams for clients across multiple functions, including customer support, technical support, and specialized operational roles.. Competitive Differentiators: Differentiators: Title: Managed offshore workforce model. Differentiators: Description: The company states it recruits, trains, and manages professionals for client operations rather than only supplying labor.. Differentiators: Title: Broad role coverage. Differentiators: Description: Public site references both entry-level support functions and specialized roles such as CAD, web development, and ad operations.. Differentiators: Title: 24/7/365 operating posture. Differentiators: Description: FAQ content states the company operates continuously and serves clients around the world.. Differentiators: Title: Philippines-based delivery center.

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: solution-focused. Voice: recruiting-focused. (public_web; observed 2026-03-02)
• Client Portfolio: Industry Concentration: Advertising and marketing. Industry Concentration: Accounting and financial services. Industry Concentration: IT. Industry Concentration: Architecture and construction. Industry Concentration: Media. Industry Concentration: Design. Industry Concentration: Real estate. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: Paragon Outsourcing presents a managed offshore staffing proposition aimed at helping clients assemble trained remote teams across support, technical, and specialized business functions.. Value Points: Title: Team buildout support. Value Points: Description: The company emphasizes recruiting and training staff for client needs.. Value Points: Title: Operational management. Value Points: Description: The firm indicates it manages the professionals it places, which may reduce client administration overhead.. Value Points: Title: Flexible role mix. Value Points: Description:. (public_web; observed 2026-03-02)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-02)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2024-10-17)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-10-19)

Firmographics

GB100 score

Overall score: 46

• egs: 39.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 34.7
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Paragon Outsourcing's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Client Portfolio: Industry Concentration: Advertising and marketing. Industry Concentration: Accounting and financial services. Industry Concentration: IT. Industry Concentration: Architecture and construction. Industry Concentration: Media. Industry Concentration: Design. Industry Concentration: Real estate. Competitive Landscape: Competitors: Name: Other offshore staffing/BPO providers. Competitors: Evidence: The company describes itself as a BPO provider that recruits, trains, and manages offshore professionals.. Competitors: Relationship: direct. Positioning: Offshore staffing and BPO provider focused on building and managing dedicated teams for businesses across multiple functions.. Market Signals: Targets a broad mix of functions including virtual assistants, call center services, web development, programmatic advertising, SEO, creative design, and real estate support. Market Signals: Positions itself for global clients and references U.S., U.K., and European markets. Differentiators: Offers recruiting, training, and management of offshore professionals. Differentiators: Covers both general support roles and specialized functions. Differentiators: States access to ISO, PCI, and SOC2 certified workspaces. Differentiators: Has multiple locations in Manila and Clark. Key Firmographics: Sectors Display: Business process outsourcing. Sectors Display: Offshore staffing. Sectors Display: Managed services. Headquarters Display: Paragon Building, 2nd Floor, MacArthur Highway, Clark Freeport Area, Philippines 2009. Ownership Type Display: Private. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support and technical support. Categories: Services: Customer service. Categories: Services: Tech support. Categories: Name: Back-office and administrative staffing. Categories: Services: Virtual assistants. Categories: Services: Data-related support. Categories: Services: Accounting and bookkeeping. Categories: Name: Specialized digital and technical roles. Categories: Services: CAD operators. Categories: Services: Web developers. Categories: Services: Programming. Categories: Services: Design. Categories: Name: Marketing and growth operations. Categories: Services: Ad campaign management. Categories: Services: Lead generation. Categories: Name: Analytics and specialized support. Categories: Services: Data science. Executive Summary: Summary:

Geography

The public profile records headquarters as Paragon Building, 2/F, McArthur Highway, Clark Freeport Area, Philippines 2009, 2009, Angeles City, Pmapanga. Countries listed in the structured record include Philippines. Delivery Center Details: Centers: City: Clark Freeport Zone. Centers: Model: HQ. Centers: Country: Philippines. Centers: City: Manila. Centers: Country: Philippines. Centers: City: Clark. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public LinkedIn profile lists Yusuke Tamayo as Chief Executive Officer of Paragon Outsourcing in Clark Freeport and Special Economic Zone, Central Luzon, Philippines.. Executives: Name: Yusuke Tamayo. Executives: Title: Chief Executive Officer. Pricing & Engagement: Models: Name: Discovery-led consultation. Models: Best For: Prospects evaluating custom offshore staffing needs. Models: Description: The public 'Get Started' flow shows a discovery step followed by a solution brief rather than published pricing.. Models: Name: Free consultation. Models: Best For: Organizations seeking a custom proposal. Models: Description: Contact page invites visitors to request a free consultation.. Summary: Public sources do not disclose standard pricing, rate cards, minimums, or contract structures. The public site instead directs prospects to a discovery and solution-brief process and offers a free consultation.. Reputation & Reviews: Summary: Public review evidence is limited in the available sources. Trustpilot shows a listed review page for the domain, but the surfaced snippet does not provide a reliable aggregate rating; no stronger public rating evidence was verified from the available sources.. Credentials: Detail: A public review page exists for paragonoutsourcing.com, but the accessible snippet did not provide a verified aggregate rating.. Credentials: Platform: Trustpilot. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI solutions. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Programmatic campaign management ecosystem. Tools: Category: Other. Tools: Confidence: confirmed. Tools:

Methodology

Paragon Outsourcing's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Contact

Website: https://www.paragonoutsourcing.com

Email: info@paragonoutsourcing.com

Phone: +63 45 457 1058

LinkedIn: http://www.linkedin.com/company/paragonoutsourcing

Frequently Asked Questions

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