Percepta scorecard

Company Overview

Percepta is a BPO company, founded in 2000, with approximately 1000-4999 employees. They specialize in Sales & Marketing, Technical Support, Customer Support, Back Office.

Percepta resolves concerns, manages inquiries, gives executive, legal, and tech support. Their agents utilize digital strategy designs, social media, and live chat to interact with customers. They offer warranty and dealer support in addition to technology hotlines and education about various topics.

Executive summary

Brand Profile: Voice: customer-experience focused. Voice: empathetic. Voice: operationally precise. Voice: innovation-oriented. Voice: brand-consistent. Voice: purpose-led. Colors: dark gray / charcoal. Colors: orange. Colors: white. Tagline: Percepta is presented as an automotive customer experience solutions provider, with public messaging centered on clarity, speed, empathy, and transformational customer journeys.. Imagery Style: Modern corporate CX branding with strong contrast, dark-background layouts, and orange accent usage for emphasis.. Client Value Proposition: Summary: Percepta's value proposition is to help automotive brands improve customer experience while lowering friction, strengthening trust, and keeping operations lean across the full customer journey.. Value Points: Title: Reduce friction. Value Points: Description: Customer support is described as reducing friction from the first inquiry to the final mile.. Value Points: Title: Build trust in service programs. Value Points: Description: Warranty and recall programs are positioned as trust-building customer touchpoints.. Value Points: Title: Support growth. Value Points: Description: Sales enablement is presented as a way to turn service into growth.. Value Points: Title: Control operating costs. Value Points: Description: Back-office optimization is positioned to keep costs lean while scaling demand.. Value Points: Title: Enable modern mobility experiences. Value Points: Description: Support for EVs, telematics, and app-based interactions is highlighted for evolving automotive needs.. Company Overview: Tagline: Automotive Customer Experience (CX) Solutions. Highlights: Purpose-built for the automotive industry. Highlights: Operates across 13 countries and 60 markets. Highlights: Supports mass-market and luxury automotive brands. Highlights: Provides multilingual, multi-channel customer experience support. Description: Percepta is a customer experience provider focused on the automotive and mobility sectors, offering end-to-end support across customer care, technical support, back-office

Strengths

• Brand Profile: Voice: customer-experience focused. Voice: empathetic. Voice: operationally precise. Voice: innovation-oriented. Voice: brand-consistent. Voice: purpose-led. Colors: dark gray / charcoal. Colors: orange. Colors: white. Tagline: Percepta is presented as an automotive customer experience solutions provider, with public messaging centered on clarity, speed, empathy, and transformational customer journeys.. Imagery Style: Modern corporate CX branding with strong contrast, dark-background layouts, and orange accent usage for emphasis.. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Percepta's value proposition is to help automotive brands improve customer experience while lowering friction, strengthening trust, and keeping operations lean across the full customer journey.. Value Points: Title: Reduce friction. Value Points: Description: Customer support is described as reducing friction from the first inquiry to the final mile.. Value Points: Title: Build trust in service programs. Value Points: Description: Warranty and recall programs are positioned as trust-building customer touchpoints.. Value Points: Title: Support growth.. (public_web; observed 2026-08-22)
• Company Overview: Tagline: Automotive Customer Experience (CX) Solutions. Highlights: Purpose-built for the automotive industry. Highlights: Operates across 13 countries and 60 markets. Highlights: Supports mass-market and luxury automotive brands. Highlights: Provides multilingual, multi-channel customer experience support. Description: Percepta is a customer experience provider focused on the automotive and mobility sectors, offering end-to-end support across customer care, technical support, back-office operations, analytics, and revenue-generation services.. (public_web; observed 2026-08-22)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-22)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 50

• egs: 45.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 53.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Percepta's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Back Office. Competitive Differentiators: Differentiators: Title: Automotive specialization. Differentiators: Description: Percepta is positioned as purpose-built for automotive customer experience rather than as a generalist BPO provider.. Differentiators: Title: Global operating footprint. Differentiators: Description: The company reports operating in 13 countries and 60 markets, supporting international customer programs.. Differentiators: Title: Broad channel coverage. Differentiators: Description: Percepta supports voice, chat, email, social, and app-based customer interactions.. Differentiators: Title: Mobility and EV focus. Differentiators: Description: The company highlights support for electric vehicles, telematics, and emerging mobility technologies.. Differentiators: Title: Joint venture heritage. Differentiators: Description: Percepta is described as a joint venture between TTEC Holdings and Ford Motor Company.. Leadership & Executives: Executives: Bio: Listed on Percepta's about page as President.. Executives: Name: Thomas Monaghan. Executives: Title: President. Executives: Bio: Listed on Percepta's about page as Senior Vice President of Business Development & Customer Success.. Executives: Name: James Goldberg. Executives: Title: Senior Vice President of Business Development & Customer Success. Executives: Bio: Listed on Percepta's about page as Chief Financial Officer.. Executives: Name: David Newman. Executives: Title: Chief Financial Officer. Executives: Bio: Listed on Percepta's about page as Senior Vice President of Global Operations.. Executives: Name: Merideth Evans. Executives: Title: Senior Vice President of Global Operations. Executives: Bio: Listed on Percepta's about page as Vice President of Human Resources.. Executives: Name: Lori Bishop. Executives: Title: Vice President of Human Resources. Executives: Bio: Listed on Percepta's about page as Vice President of Global Support Services.. Executives: Name: Carl Puccio. Executives: Title: Vice President of Global Support Services. Executives: Bio: Listed on Percepta's about. Recent News: Articles: Date: 2026-06-02. Articles: Title: Percepta Expands European Operations with New Valencia Site. Articles: Source: Percepta. Articles: Summary: Percepta announced a new

Geography

Countries listed in the structured record include -. Key Firmographics: Founded Year: 1999. Sectors Display: Automotive. Sectors Display: Mobility. Headquarters Display: Allen Park, Michigan, United States. Ownership Type Display: Joint venture between TTEC Holdings, Inc. and Ford Motor Company. Asset Fact Document Summary: Role: other_document. Summary: CX that goes the extra mile Smart tech. Proven know-how. Seamless auto support. Customer experience (CX) expectations in the automotive industry are evolving quickly as digital transformation, new mobility models, and consumer behaviors drive change. We’re here to help. Percepta by TTEC combines TTEC’s scale and innovation with Percepta’s deep customer experience expertise for automotive and mobility. The result? Worldclass operations that balance efficiency with superior CX. Our global network of contact centers focus solely on automotive and mobility topics, CX solutions for the entire automotive value chain. Customer Experience • Multichannel support • Proactive messaging • EV tech and app pairing Dealer and fleet enablement • Fleet telematics setup • Driver onboarding • Maintenance scheduling ## Back-office optimization • Warranty adjudication • Recall and case management • Legal research support growth Revenue • Subscription acquisition • Winbacks and referrals • CX-driven sales assist ## Drive ROI with a proven partner 90+-point NPS improvement for largest OEM partners over 5 years ## 18% more value than cost delivered, through a combination of revenue enablement and cost avo. Asset Fact Document Summary: Role: other_document. Summary: Percepta™ by ttec DATA SHEET Expert Support for the EV Ecosystem Proven solutions built to meet the speed and scale of the EV market Trust and impeccable customer service are paramount in the electric vehicle (EV) industry. Customers

Methodology

Percepta's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 41 distinct source URLs and retained 52 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Back Office

Contact

Website: https://www.percepta.com

Email: inquiries@percepta.com

Phone: 49 221 9033055

LinkedIn: https://www.linkedin.com/company/percepta

Frequently Asked Questions

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