Press One Customer Care Inc scorecard

Company Overview

Press One Customer Care Inc is a BPO company, founded in 1990, with approximately 250-499 employees. They specialize in Customer Support.

In 2007, the firm was renamed Press-One to represent the diverse clientele better while keeping homage to their origins in the “press.” This company has created and pioneered industry-leading technology solutions such as their QChief IVR solution, which is still utilized by logistics providers all across North America today. Their customer care team provides a variety of high-quality, cost-effective call center and client interaction services to businesses and organizations in almost every sector. Their main competitor is CMD Outsourcing Solutions, a fellow US-based multi-platform customer service solutions provider, though their services offered may vary slightly from Press-One.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Client Value Proposition: Summary: Press-One’s public positioning focuses on cost-effective, scalable customer communication support that helps clients keep attention on core business operations.. Value Points: Title: Cost-effective support. Value Points: Description: The company describes its solutions as affordable and cost-effective.. Value Points: Title: Scalability. Value Points: Description: Public materials emphasize scalable support tailored to changing business needs.. Value Points: Title: Operational continuity. Value Points: Description: The company highlights around-the-clock staffing for support needs in at least one public service description.. Company Overview: Highlights: Founded in 1990 as Circulation Services, Inc. (CSI) before evolving into Press-One.. Highlights: U.S.-based outsourcing provider with Fort Collins, Colorado headquarters listed publicly.. Highlights: Described publicly as a provider of customer service outsourcing, call center services, and related BPO support.. Description: Press-One Customer Care Inc. is a U.S.-based call center and customer service outsourcing provider founded in 1990, with public directory and company-site descriptions emphasizing customer care, operational integrity, and scalable support for business and government clients.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public sources state the company dates to 1990, which signals longevity in the customer care and BPO market.. Differentiators: Title: U.S.-based delivery. Differentiators: Description: Public sources describe the company as U.S.-based and indicate it does not offer an offshore option.. Differentiators: Title: Broad service mix. Differentiators: Description: Directory and company-site descriptions show coverage across customer service, technical support, subscription support, chat/email, IVR, call recording, retention, and acquisition-related services.. Differentiators: Title: Cross-industry positioning. Differentiators: Description: Public descriptions indicate service to organizations in virtually every sector, including

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. (public_web; observed 2025-01-14)
• Client Value Proposition: Summary: Press-One’s public positioning focuses on cost-effective, scalable customer communication support that helps clients keep attention on core business operations.. Value Points: Title: Cost-effective support. Value Points: Description: The company describes its solutions as affordable and cost-effective.. Value Points: Title: Scalability. Value Points: Description: Public materials emphasize scalable support tailored to changing business needs.. Value Points: Title: Operational continuity. Value Points: Description: The company highlights around-the-clock staffing for support needs in at least one public. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Founded in 1990 as Circulation Services, Inc. (CSI) before evolving into Press-One.. Highlights: U.S.-based outsourcing provider with Fort Collins, Colorado headquarters listed publicly.. Highlights: Described publicly as a provider of customer service outsourcing, call center services, and related BPO support.. Description: Press-One Customer Care Inc. is a U.S.-based call center and customer service outsourcing provider founded in 1990, with public directory and company-site descriptions emphasizing customer care, operational integrity, and scalable support for business. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2017-08-16)

Firmographics

GB100 score

Overall score: 47

• egs: 47.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.5
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Press One Customer Care Inc's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Other BPO/contact center providers. Competitors: Evidence: Directory and company pages describe Press-One as a call center/customer service outsourcing provider.. Competitors: Relationship: direct. Competitors: Name: Nearshore BPO firms. Competitors: Evidence: A third-party profile references US and Mexico locations, indicating a nearshore alternative set in the market.. Competitors: Relationship: adjacent. Positioning: U.S.-based customer service and call center outsourcing provider with a stated no off-shore option on the directory listing.. Market Signals: Listed in a BPO directory with standard outsourcing service categories. Market Signals: Third-party profile indicates additional AI development and generative AI service tags. Differentiators: U.S.-based service model. Differentiators: 30+ years of operating history on company site. Differentiators: Customer service, technical support, subscription support, and contact-center services. Key Firmographics: Founded Year: 1990. Sectors Display: Business process outsourcing. Sectors Display: Call center services. Sectors Display: Customer service outsourcing. Headquarters Display: Fort Collins, Colorado, United States. Reputation & Reviews: Summary: Public review footprints are limited and mixed; Indeed and Glassdoor show employee-review aggregates, while BBB lists the company profile and contact details without a public customer rating in the provided source snippet.. Credentials: Detail: Employee feedback appears mixed across compensation, management, and work-life balance.. Credentials: Rating: 4.0/5 on one employee review page; 31-50 reviews across related listings in the snippet. Credentials: Platform: Indeed. Credentials: Detail: Available snippet suggests limited employee review volume with mixed pros and cons.. Credentials: Rating: 2 public reviews in the snippet. Credentials: Platform: Glassdoor. Credentials: Detail: Business profile available; the provided snippet shows company details and president information, but no rating value was visible.. Credentials: Platform: BBB. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Fort Collins. Centers: Model: onshore. Centers: Country: United States. Centers: Model: nearshore. Centers: Country: Mexico. Executive Summary: Summary: Press-One Customer Care Inc. presents as a long-running, U.S.-based BPO and customer care firm serving multiple industries with call center, customer service, and related outsourcing offerings; public sources also indicate it does not offer an offshore option.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Andrew Orr. Executives: Title: President. Pricing & Engagement: Models: Name: Hourly pricing. Models: Best For: Buyers seeking low-friction, usage-based outsourcing arrangements. Models: Description: A directory listing states pricing is under $25 per hour.. Summary: Public sources indicate pricing is positioned as reasonable or under $25 per hour in one directory listing, but no formal rate card or engagement contract structure is publicly verified..

Methodology

Press One Customer Care Inc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 11 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support

Contact

Website: https://press-one.com/

Email: inquiries@press-one.com

Phone: (866-773-7766)

LinkedIn: http://www.linkedin.com/company/press-one-customer-care

Frequently Asked Questions

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