Procomm scorecard

Company Overview

Procomm is a BPO company, founded in 1983, with approximately 1-49 employees. They specialize in Finance & Accounting, Technical Support, Customer Support. They serve the E-commerce & Retail industries.

With its HIPAA-compliant processes, The BPO prides itself on employing highly-trained staff that expertly handle sensitive information that requires a conscientious touch. This firm’s call center capabilities cover everything from live agents to web interfaces, and everything in between. Though ProComm’s solutions can benefit a wide range of industries, its main focus has always been on the medical industry and high-tech start-ups. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: quality-focused. Voice: technical. Imagery Style: product-centric technical branding for communication hardware. Client Value Proposition: Summary: ProComm’s public materials position the company as a source of communication hardware backed by engineering support, quality assurance, and private-label flexibility.. Value Points: Title: Product design support. Value Points: Description: Onsite engineering is presented as a way to design, develop, and test new products.. Value Points: Title: Quality focus. Value Points: Description: The company emphasizes high-quality components and internal quality assurance.. Value Points: Title: Customization and branding flexibility. Value Points: Description: Private-label packaging is available for customers needing branded product delivery.. Value Points: Title: Technical support access. Value Points: Description: The company provides weekday technical support by phone and email.. Company Overview: Tagline: ProComm is a leading designer and manufacturer of professional communication products.. Highlights: Designs and manufactures professional communication products. Highlights: Offers antennas, cable assemblies, and mounting systems. Highlights: Uses onsite engineering for product design, development, and testing. Highlights: Provides private-label packaging. Highlights: States ISO 9001:2015 certification on its website. Description: ProComm, Inc. is a telecommunications products supplier and manufacturer based in Onarga, Illinois. Its public website describes the company as designing and manufacturing communication products including antennas, cable assemblies, and mounting systems, with onsite engineering and private-label packaging capabilities.. Competitive Differentiators: Differentiators: Title: In-house engineering. Differentiators: Description: The company states that its onsite engineering department supports design, development, and testing of new products.. Differentiators: Title: Private-label packaging. Differentiators: Description: The company states that its in-house packaging operation allows it to private label products for customers.. Differentiators: Title: Quality

Strengths

• Brand Profile: Voice: professional. Voice: quality-focused. Voice: technical. Imagery Style: product-centric technical branding for communication hardware. (public_web; observed 2026-08-27)
• Client Value Proposition: Summary: ProComm’s public materials position the company as a source of communication hardware backed by engineering support, quality assurance, and private-label flexibility.. Value Points: Title: Product design support. Value Points: Description: Onsite engineering is presented as a way to design, develop, and test new products.. Value Points: Title: Quality focus. Value Points: Description: The company emphasizes high-quality components and internal quality assurance.. Value Points: Title: Customization and branding flexibility. Value Points: Description: Private-label packaging is. (public_web; observed 2026-07-16)
• Company Overview: Tagline: ProComm is a leading designer and manufacturer of professional communication products.. Highlights: Designs and manufactures professional communication products. Highlights: Offers antennas, cable assemblies, and mounting systems. Highlights: Uses onsite engineering for product design, development, and testing. Highlights: Provides private-label packaging. Highlights: States ISO 9001:2015 certification on its website. Description: ProComm, Inc. is a telecommunications products supplier and manufacturer based in Onarga, Illinois. Its public website describes the company as designing and manufacturing communication products. (public_web; observed 2026-07-16)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-27)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (official_website_discovery; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-10-31)

Firmographics

GB100 score

Overall score: 45

• egs: 44.3
• growth: 50
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 29.4
• digital_readiness: 46.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Procomm's structured service taxonomy includes Finance & Accounting, Technical Support, Customer Support. Competitive Landscape: Competitors: Name: Unknown. Competitors: Relationship: alternative. Positioning: Designer and manufacturer of professional communication products, including antennas, cable assemblies, and mounting systems.. Market Signals: serves OEM truck industry and home amateur radio operators. Differentiators: onsite engineering department. Differentiators: internal quality assurance programs. Differentiators: ISO 9001:2015 certification. Differentiators: private-label packaging capability. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Antennas. Categories: Services: CB fiberglass antennas. Categories: Services: base antennas. Categories: Services: mobile antenna systems. Categories: Services: mountable antenna products. Categories: Name: Cabling and interconnects. Categories: Services: Cable assemblies. Categories: Services: connectors. Categories: Services: coax-related accessories. Categories: Name: Mounting systems. Categories: Services: Vehicle mounts. Categories: Services: pole mounts. Categories: Services: hood groove mounts. Categories: Services: adapter mounts. Categories: Name: Product support. Categories: Services: Technical support for product installation and use. Service: Technical Support. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center Details: Centers: City: Onarga. Centers: Model: in-house manufacturing and engineering. Centers: Country: United States. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 1999. Sectors Display: Telecommunications products. Sectors Display: Machinery manufacturing. Headquarters Display: 504 N Oak St, Onarga, Illinois 60955, US. Employee Count Display: 11-50 employees. Ownership Type Display: Partnership. Leadership & Executives: Executives: Name: Ashley Love-Gohsman. Executives: Title: Director of Finance And Administration. Reputation & Reviews: Credentials: Detail: Public LinkedIn presence indicates a small company page, but no review score is provided in the available source.. Credentials: Platform: LinkedIn. Credentials: Detail: Public third-party product review pages show mixed customer feedback for specific

Geography

Countries listed in the structured record include -. Executive Summary: Summary: ProComm is a small privately held telecommunications products company focused on communications hardware for consumer, amateur radio, and OEM truck-related use cases, with manufacturing, engineering, and packaging functions reflected on its public site.. Compliance: ISO 9001. Contact Phone: 3519433. Canonical Domain: Confidence: 0.95. Contact Phone: 800-616-3394. Contact Email: info@procommserv.com. Monthly Search Volume: 8792. Domain Authority: 33.

Methodology

Procomm's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://procommproducts.com/

Email: info@procommserv.com

Phone: 1-800-616-3394

LinkedIn: https://www.linkedin.com/company/ccs--customer-contact-services/

Frequently Asked Questions

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