Quality Contact Solutions scorecard

Company Overview

Quality Contact Solutions is a BPO company, founded in 2006, with approximately 50-99 employees. They specialize in Sales & Marketing, Outbound Sales.

Despite its relatively small customer base, Quality Contact Solutions has experience with various industries and can help B2C and B2B clients with outsourcing telemarketing services.

Executive summary

Brand Profile: Voice: professional. Voice: sales-focused. Voice: compliance-oriented. Client Value Proposition: Summary: Public sources position Quality Contact Solutions as a partner for organizations seeking sales-focused contact-center execution with attention to quality, compliance, and scalable capacity.. Value Points: Title: Launch and scale support. Value Points: Description: The company states it can launch programs with precision and provide capacity to scale operations as clients grow.. Value Points: Title: Sales outcomes orientation. Value Points: Description: Public descriptions emphasize achieving sales results through outbound and telemarketing services.. Value Points: Title: Quality and compliance emphasis. Value Points: Description: Public materials reference telemarketing QA, regulatory compliance auditing, and TCPA consulting.. Company Overview: Tagline: We launch your program with precision and provide capacity to scale your operations as you grow, without compromising quality.. Highlights: Voice services and sales focus. Highlights: B2B and B2C client coverage. Highlights: PCI Certified Level 1 and SOC 2 Type 2 mentioned in public acquisition coverage. Highlights: Acquired by AnswerNet in 2022. Description: Quality Contact Solutions is a US-based BPO and call center services provider focused on voice services, telemarketing, and sales-oriented outsourcing. Public directory and company sources indicate it serves B2B and B2C clients and emphasizes outbound and quality-assurance-related contact center work.. Competitive Differentiators: Differentiators: Title: Sales-oriented voice specialization. Differentiators: Description: Public descriptions consistently frame the company around telemarketing and sales results, rather than generalist back-office outsourcing.. Differentiators: Title: Compliance and QA focus. Differentiators: Description: Public materials mention TCPA consulting, regulatory compliance auditing, and outsourced telemarketing quality assurance.. Differentiators: Title: Small-scale client load. Differentiators: Description: Outsource Accelerator describes the company as operating

Strengths

• Brand Profile: Voice: professional. Voice: sales-focused. Voice: compliance-oriented. (public_web; observed 2026-08-18)
• Client Portfolio: Total Clients Claimed: 20. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Public sources position Quality Contact Solutions as a partner for organizations seeking sales-focused contact-center execution with attention to quality, compliance, and scalable capacity.. Value Points: Title: Launch and scale support. Value Points: Description: The company states it can launch programs with precision and provide capacity to scale operations as clients grow.. Value Points: Title: Sales outcomes orientation. Value Points: Description: Public descriptions emphasize achieving sales results through outbound and telemarketing services.. Value Points: Title:. (public_web; observed 2026-08-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-07-04)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 46

• egs: 44
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Quality Contact Solutions's structured service taxonomy includes Sales & Marketing, Outbound Sales. Client Portfolio: Total Clients Claimed: 20. Competitive Landscape: Competitors: Name: AnswerNet. Competitors: Evidence: AnswerNet acquired Quality Contact Solutions in 2022.. Competitors: Relationship: adjacent. Competitors: Name: Clutch-listed telemarketing/BPO providers. Competitors: Evidence: QCS is listed as a telemarketing and call center services provider on third-party directories.. Competitors: Relationship: direct. Competitors: Name: Similar outsourced call center providers. Competitors: Evidence: Public materials describe QCS as an inbound/outbound call center and BPO provider.. Competitors: Relationship: alternative. Positioning: US-based BPO focused on voice services, sales, and telemarketing compliance.. Market Signals: Small-scale operating model with 20 to 30 clients at a time.. Market Signals: Acquired by AnswerNet, indicating integration into a larger BPO platform.. Differentiators: Telemarketing compliance emphasis. Differentiators: B2B and B2C voice services. Differentiators: Third-party recognition of PCI Certified Level 1 and SOC 2 Type 2 status. Key Firmographics: Founded Year: 2007. Revenue Display: Approximately $5.0M-$25M (estimated public profile). Sectors Display: Outsourcing/Offshoring. Sectors Display: Marketing services. Sectors Display: Call center services. Headquarters Display: Horsham, Pennsylvania, United States. Employee Count Display: 100-200 employees (estimated public profile). Ownership Type Display: Independent company profile; acquired by AnswerNet in 2022. Recent News: Articles: Date: 2022-02-23. Articles: Title: AnswerNet completes acquisition of Quality Contact Solutions. Articles: Source: PR Newswire. Articles: Summary: AnswerNet announced it acquired Quality Contact Solutions and noted its telemarketing, outbound marketing, TCPA consulting, and QA capabilities.. Employee & Client Sentiment: Green Flags: Indeed shows an overall rating of 4.3 across 23 reviews.. Sentiment Trend: unknown. Sentiment Themes: Theme: Pay and benefits feedback. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: Overall rating 4.3. Sentiment Themes: Key Phrases: 23 reviews. Sentiment Themes: Theme: Remote work visibility. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: Remote. Sentiment Themes: Key Phrases:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Horsham. Centers: Model: headquarters. Centers: Country: United States. Centers: City: Willow Grove. Centers: Model: corporate office. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Data Analyst. Open Positions: Location: Remote. Open Positions: Title: Call Scripter (IT Dept). Open Positions: Location: Remote. Open Positions: Department: IT. Open Positions: Title: Site Sales Executive. Open Positions: Location: Remote. Open Positions: Title: National Sales Executive. Open Positions: Location: Remote. Open Positions: Title: OPS Lead CMN. Open Positions: Location: Remote. Open Positions: Department: Operations. Open Positions: Title: Amazon Key for Business Regional Account Executive. Open Positions: Location: Remote. Workforce Signals: Employee Count Range: 51-200. Workforce Signals: Remote Roles Present: true. Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Prospects seeking tailored outbound or call-center engagements. Models: Description: Pricing varies depending on the business and is not publicly listed.. Summary: No public pricing sheet or contract model was found in the gathered sources. Public directory text indicates pricing varies by business and directs prospects to contact sales for details.. Services & Offerings: Categories: Name: Outbound voice and telemarketing. Categories: Services: B2B outbound marketing. Categories: Services: B2C outbound marketing. Categories: Services: Telemarketing call center solutions. Categories: Services: Lead generation. Categories: Name: Sales and conversion support. Categories: Services: Appointment setting. Categories: Services: Sales results-focused calling. Categories: Services: Follow-up on leads. Categories: Name: Consulting and quality assurance. Categories: Services: TCPA call center consulting. Categories: Services: Telemarketing quality assurance. Categories: Services: Telemarketing regulatory compliance auditing. Categories: Name: Call center operations. Categories: Services: Call center management. Categories: Services: Call center project

Methodology

Quality Contact Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Outbound Sales

Contact

Website: https://qualitycontactsolutions.com/

Email: sales@qualitycontactsolutions.com

Phone: 1 (866) 963 - 2889

LinkedIn: http://www.linkedin.com/company/quality-contact-solutions

Frequently Asked Questions

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