Redberry Contact Center Sdn Bhd scorecard

Company Overview

Redberry Contact Center Sdn Bhd is a BPO company, founded in 2000, with approximately 250-499 employees. They specialize in Back Office.

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO). The #1 outsourcing authority Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe. The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing. About Derek Gallimore Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Executive summary

Brand Profile: Voice: customer-centric. Voice: service-oriented. Tagline: Your Customer is our Priority. Client Value Proposition: Summary: Redberry presents itself as a contact center partner for organizations seeking outsourced customer communication, campaign execution, and multilingual telephony support in Malaysia.. Value Points: Title: Outsourced contact center support. Value Points: Description: Positions itself as an outsourced contact center/BPO provider for local and international organizations.. Value Points: Title: Campaign execution capability. Value Points: Description: Publicly references sales and retention campaign work, including lead generation and conversion-focused services.. Value Points: Title: Multilingual service capability. Value Points: Description: Public descriptions highlight multilingual telephony services.. Company Overview: Tagline: Your Customer is our Priority. Highlights: BPO/contact center provider in Malaysia. Highlights: Serves both B2B and B2C use cases. Highlights: Public-facing presence references Kuala Lumpur and Petaling Jaya locations. Description: Redberry Contact Center Sdn Bhd is a Malaysia-based outsourced contact center and BPO provider serving local and international organizations.. Competitive Differentiators: Differentiators: Title: Established operating history. Differentiators: Description: Public records indicate incorporation in 2000, suggesting a long operating history in Malaysia.. Differentiators: Title: Multilingual and telephony focus. Differentiators: Description: Public descriptions emphasize multilingual telephony and customer relationship services.. Differentiators: Title: Broad campaign support. Differentiators: Description: Public materials reference outbound campaign functions such as cross-sell, up-sell, lead generation, and retention.. Differentiators: Title: Sector specialization. Differentiators: Description: Public materials cite focus areas in financial services, insurance, telecommunications, and IT.. Key Firmographics: Founded Year: 2000. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Call center services. Sectors Display: Telecommunications. Sectors Display: Information and communication technology. Headquarters Display: Petaling Jaya, Selangor, Malaysia /

Strengths

• Brand Profile: Voice: customer-centric. Voice: service-oriented. Tagline: Your Customer is our Priority. (public_web; observed 2025-05-06)
• Client Value Proposition: Summary: Redberry presents itself as a contact center partner for organizations seeking outsourced customer communication, campaign execution, and multilingual telephony support in Malaysia.. Value Points: Title: Outsourced contact center support. Value Points: Description: Positions itself as an outsourced contact center/BPO provider for local and international organizations.. Value Points: Title: Campaign execution capability. Value Points: Description: Publicly references sales and retention campaign work, including lead generation and conversion-focused services.. Value Points: Title: Multilingual service capability. Value. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Your Customer is our Priority. Highlights: BPO/contact center provider in Malaysia. Highlights: Serves both B2B and B2C use cases. Highlights: Public-facing presence references Kuala Lumpur and Petaling Jaya locations. Description: Redberry Contact Center Sdn Bhd is a Malaysia-based outsourced contact center and BPO provider serving local and international organizations.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-31)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-30)

Firmographics

GB100 score

Overall score: 46

• egs: 45.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 34.7
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Redberry Contact Center Sdn Bhd's structured service taxonomy includes Back Office. Competitive Landscape: Competitors: Name: Redberry Contact Center. Competitors: Evidence: Independent listings describe the company as a BPO/contact center provider in Malaysia, with outbound and multi-industry contact center services.. Competitors: Relationship: direct. Positioning: Malaysian BPO/contact center provider serving local and international organizations, with outbound contact center emphasis and B2B/B2C service scope.. Market Signals: Public listings reference a 400-seat outbound contact center. Market Signals: Public sources place headquarters in Petaling Jaya, Selangor, Malaysia. Differentiators: Outbound contact center focus. Differentiators: B2B and B2C BPO services. Differentiators: Industry emphasis on banking, life insurance, general insurance, telecommunications, and IT. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center / call center operations. Categories: Services: Outbound contact center services. Categories: Services: Inbound call operations. Categories: Services: Multilingual telephony services. Categories: Name: Sales and campaign support. Categories: Services: Cross-sell campaigns. Categories: Services: Up-sell campaigns. Categories: Services: Lead generation. Categories: Services: Retention campaigns. Categories: Services: Telemarketing. Categories: Services: Tele-surveying. Categories: Name: Customer service support. Categories: Services: Customer service. Categories: Services: Customer relationship telephony services. Categories: Name: Industry coverage. Categories: Services: Banking and financial services. Categories: Services: Life insurance. Categories: Services: General insurance. Categories: Services: Telecommunications. Categories: Services: IT sector. Categories: Services: Retail. Categories: Services: E-commerce. Categories: Services: Loyalty management. Categories: Services: Pay-TV. Categories: Services: Charity. Executive Summary: Summary: Redberry Contact Center Sdn Bhd appears to be a privately held Malaysian BPO/contact center company founded in 2000, with public descriptions emphasizing outsourced contact center services and multilingual telephony support.. Delivery Center Details: Centers: City: Petaling Jaya. Centers: Country: Malaysia. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No verifiable public pricing sheet or standard engagement model was found. Public snippets

Geography

Countries listed in the structured record include -. Reputation & Reviews: Summary: Public review and rating data specific to this company was not reliably verified from primary sources in the gathered material. Some third-party directories exist, but no trustworthy aggregate rating was confirmed..

Methodology

Redberry Contact Center Sdn Bhd's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 10 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Back Office

Contact

Website: https://redberry.com.my/

Email: -

Phone: -

Frequently Asked Questions

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