Responda Ab scorecard

Last updated: 2026-08-26

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Company Overview

Responda Ab is a BPO company.

Executive summary

Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: quality-focused. Client Value Proposition: Summary: The public value proposition is to let clients outsource customer-facing communications so they can focus on core business while their company is represented professionally.. Value Points: Title: Focus on core operations. Value Points: Description: Public materials say the service allows clients to concentrate on their core business.. Value Points: Title: Professional representation. Value Points: Description: The company emphasizes professional, high-quality, customer-friendly partnerships and exemplary representation of the client.. Value Points: Title: Flexible service scope. Value Points: Description: Offerings range from temporary phone answering to full responsibility for switchboard and customer service.. Company Overview: Highlights: Professional response service provider. Highlights: Customer service and switchboard support. Highlights: Omnichannel customer interactions. Description: Responda AB is described in public directory and company sources as a provider of professional response services and customer service/BPO support for companies, with omnichannel handling that includes phone, email, online chat, and social media.. Competitive Differentiators: Differentiators: Title: Omnichannel customer interaction. Differentiators: Description: Public materials state that the company manages customer service across phone, email, online chat, and social media.. Differentiators: Title: Human backup with AI-driven interactions. Differentiators: Description: A public investment page describes the group as providing AI-driven customer interactions with human backup, available 24/7.. Differentiators: Title: Mid-market and SME orientation. Differentiators: Description: Public investor materials describe the company as serving small and medium-sized enterprises in Sweden.. Key Firmographics: Founded Year: 2008. Sectors Display: Call center. Sectors Display: Professional services. Sectors Display: Business process outsourcing. Headquarters Display: Kista, Stockholm, Sweden. Employee Count Display: 501-1,000 (LinkedIn display).

Strengths

Brand Profile: Voice: professional. Voice: customer-service oriented. Voice: quality-focused. (public_web; observed 2026-08-26)
Client Value Proposition: Summary: The public value proposition is to let clients outsource customer-facing communications so they can focus on core business while their company is represented professionally.. Value Points: Title: Focus on core operations. Value Points: Description: Public materials say the service allows clients to concentrate on their core business.. Value Points: Title: Professional representation. Value Points: Description: The company emphasizes professional, high-quality, customer-friendly partnerships and exemplary representation of the client.. Value Points: Title: Flexible service scope.. (public_web; observed 2025-02-23)
Company Overview: Highlights: Professional response service provider. Highlights: Customer service and switchboard support. Highlights: Omnichannel customer interactions. Description: Responda AB is described in public directory and company sources as a provider of professional response services and customer service/BPO support for companies, with omnichannel handling that includes phone, email, online chat, and social media.. (public_web; observed 2026-06-30)

Gaps

The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-30)
The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-08-08)

Firmographics

GB100 score

Overall score: 48

egs: 36
growth: 50
reputation: 45.5
ai_readiness: 50
market_footprint: 50
digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Kalix Tele24. Competitors: Evidence: Responda Group was formed after acquiring Kalix Tele24 in 2021, indicating the closest direct operating context is Swedish customer service/BPO.. Competitors: Relationship: direct. Competitors: Name: Personlig svarsservice AB. Competitors: Evidence: Responda Group acquired Personlig svarsservice AB in 2023, placing it in the same answering-service/customer-service market.. Competitors: Relationship: direct. Competitors: Name: Other Swedish answering-service and customer-service BPO providers. Competitors: Evidence: Public sources describe Responda as serving companies with temporary telephone fitting, switchboard responsibility, and customer service.. Competitors: Relationship: adjacent. Positioning: A Swedish BPO/customer-service provider focused on professional answering services and customer service for companies, with emphasis on customized service and reliability.. Market Signals: Serves SMEs in Sweden. Market Signals: Operates in a mature Nordic customer-service outsourcing market. Market Signals: Public materials emphasize reliability, quality, and customer-friendly partnerships. Differentiators: Customized solutions tailored to customer needs. Differentiators: Customer collaboration and long-term service orientation. Differentiators: Broad Swedish onshore. Recent News: Articles: Date: 2023-02-27. Articles: Title: IK Partners to invest in Responda Group. Articles: Source: IK Partners. Articles: Summary: IK Partners announced an investment in Responda Group, describing it as a leading BPO provider for SMEs in Sweden.. Articles: Date: 2025-03-12. Articles: Title: Responda acquires Personlig svarsservice AB and strengthens its customer service offering. Articles: Source: IK Partners. Articles: Summary: A public announcement states that Responda Group acquired Personlig svarsservice AB to strengthen its customer service offering.. Articles: Date: 2023-06-20. Articles: Title: Responda acquires H1 Communication. Articles: Source: North Sweden Business. Articles: Summary: A news item reports Responda Group formation and subsequent acquisition activity in its customer service business.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer service. Categories:

Geography

Delivery Center Details: Centers: City: Danderyd. Centers: Country: Sweden. Centers: City: Stockholm. Centers: Country: Sweden. Centers: City: Eskilstuna. Centers: Country: Sweden. Centers: City: Kalix. Centers: Country: Sweden. Centers: City: Haparanda. Centers: Country: Sweden. Centers: City: Östersund. Centers: Country: Sweden. Centers: City: Arbrå. Centers: Country: Sweden. Centers: City: Ronneby. Centers: Country: Sweden. Centers: City: Helsingborg. Centers: Country: Sweden. Centers: City: Halden. Centers: Country: Norway. Executive Summary: Summary: Responda AB appears to be a Sweden-based outsourced customer service and response-services provider operating under the Responda Group brand, with public sources pointing to managed communications, call center, and customer service offerings.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Joakim Ögren. Executives: Title: CEO, Responda Group. Executives: Name: Magnus Johannessen. Executives: Title: Founder, Responda AB / Responda Group. Executives: Name: Marcus Vilhelm Lindqvist. Executives: Title: Managing Director. Reputation & Reviews: Credentials: Detail: Public company presence lists 1371 followers and displays 501-1,000 employees, but no review rating is shown.. Credentials: Platform: LinkedIn. Monthly Search Volume: 10713. Domain Authority: 48.

Methodology

Responda Ab's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology