Rochester Telemessaging Center scorecard

Company Overview

Rochester Telemessaging Center is a BPO company, founded in 1972, with approximately 50-99 employees. They specialize in Recruitment Process Outsourcing, Recruitment. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: reliable. Voice: service-oriented. Client Value Proposition: Summary: RTC positions its service around giving clients live, trained human response coverage for incoming calls, message handling, scheduling, and customer support so callers reach a responsive agent rather than voicemail.. Value Points: Title: Immediate human response. Value Points: Description: Callers are routed to specially trained associates for live assistance.. Value Points: Title: Operational coverage. Value Points: Description: Services support overflow, after-hours, emergency dispatch, and on-call workflows.. Value Points: Title: Customer experience support. Value Points: Description: The service is designed to help clients avoid missed calls and improve responsiveness to customers and patients.. Company Overview: Highlights: Michigan-based answering service. Highlights: Live telephone answering and call center services. Highlights: ATSI certification and Award of Excellence claims. Highlights: Serves callers across time zones. Description: Rochester Telemessaging Center is a Rochester Hills, Michigan-based live answering and call center services provider that presents itself as an award-winning teleservice company serving local and national clients.. Competitive Differentiators: Differentiators: Title: ATSI recognition. Differentiators: Description: The company claims to be the only Michigan-based answering service certified by the Association of TeleServices International and to have received ATSI Award of Excellence recognition for multiple consecutive years.. Differentiators: Title: Long operating history. Differentiators: Description: Public sources indicate the business has operated for more than 50 years and references a founding year of 1972.. Differentiators: Title: Broad live-answering coverage. Differentiators: Description: Public-facing materials emphasize live answering, call overflow handling, and service across multiple time zones.. Differentiators: Title: Michigan local presence. Differentiators: Description: The company positions itself as a Michigan

Strengths

• Brand Profile: Voice: professional. Voice: reliable. Voice: service-oriented. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: RTC positions its service around giving clients live, trained human response coverage for incoming calls, message handling, scheduling, and customer support so callers reach a responsive agent rather than voicemail.. Value Points: Title: Immediate human response. Value Points: Description: Callers are routed to specially trained associates for live assistance.. Value Points: Title: Operational coverage. Value Points: Description: Services support overflow, after-hours, emergency dispatch, and on-call workflows.. Value Points: Title: Customer experience support. Value Points:. (public_web; observed 2026-06-08)
• Company Overview: Highlights: Michigan-based answering service. Highlights: Live telephone answering and call center services. Highlights: ATSI certification and Award of Excellence claims. Highlights: Serves callers across time zones. Description: Rochester Telemessaging Center is a Rochester Hills, Michigan-based live answering and call center services provider that presents itself as an award-winning teleservice company serving local and national clients.. (public_web; observed 2026-07-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-18)

Firmographics

GB100 score

Overall score: 44

• egs: 45.5
• growth: 44.5
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 30.2
• digital_readiness: 41.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Rochester Telemessaging Center's structured service taxonomy includes Recruitment Process Outsourcing, Recruitment. Competitive Landscape: Competitors: Name: null. Competitors: Evidence: No public competitor set was directly identified from the available sources.. Competitors: Relationship: alternative. Positioning: regional Michigan-based live answering and call center services provider. Market Signals: serves live answering and call center needs. Market Signals: markets support across evenings, weekends, holidays, and severe weather. Market Signals: states long operating history in public-facing messaging. Differentiators: 24/7 live answering. Differentiators: custom message delivery. Differentiators: call routing by ZIP code or region. Differentiators: Michigan call center positioning. Delivery Center Details: Centers: City: Rochester Hills. Centers: Model: inbound call center / live answering service. Centers: Country: United States. Centers: City: Michigan. Centers: Model: call center services. Centers: Country: United States. Key Firmographics: Founded Year: 1972. Sectors Display: Telecommunications. Sectors Display: Answering service. Sectors Display: Call center services. Headquarters Display: 1130 Tienken Court, Suite 110, Rochester Hills, MI 48306, United States. Employee Count Display: 11 to 50 (third-party directory listing). Recent News: Articles: Date: 2026-07-09. Articles: Title: News & Awards page updated with ATSI recognition claim. Articles: Source: Rochester Telemessaging Center. Articles: Summary: The company’s public awards page states it has received the ATSI Award of Excellence for 30 consecutive years.. Articles: Date: 2026-07-09. Articles: Title: Home page refreshed with career and service messaging. Articles: Source: Rochester Telemessaging Center. Articles: Summary: The homepage content emphasizes live answering services and directs career inquiries to an employment line.. Reputation & Reviews: Summary: Public sources show strong self-published testimonials and award claims, but there is not enough verifiable third-party review data in the retrieved sources to characterize overall market reputation precisely.. Credentials: Detail: Company states it has received ATSI Award of Excellence recognition for 30 consecutive years and is the only

Geography

Countries listed in the structured record include -. Hiring & Workforce Signals: Open Positions: Title: Agent. Open Positions: Location: Rochester Hills, MI. Open Positions: Seniority: Entry. Open Positions: Department: Operations. Workforce Signals: Employment Line: (248) 656-6102. Workforce Signals: Application Mode: careers page and job application form. Workforce Signals: Work Environment: fast paced inbound call center. Services & Offerings: Categories: Name: Answering and messaging. Categories: Services: Live telephone answering service. Categories: Services: Custom message delivery. Categories: Services: Voice mail service. Categories: Services: Call overflow. Categories: Services: Call screening. Categories: Name: Call center support. Categories: Services: Inbound call center. Categories: Services: Remote receptionist. Categories: Services: Help desk solutions. Categories: Services: Customer service/help desk. Categories: Name: Scheduling and dispatch. Categories: Services: On-call scheduling. Categories: Services: Appointment scheduling. Categories: Services: Appointment verification. Categories: Services: Emergency service dispatch. Categories: Name: Order and information handling. Categories: Services: Product orders/service orders. Categories: Services: Website orders. Categories: Services: Inbound surveys. Categories: Services: Membership renewal. Categories: Name: Specialized support. Categories: Services: Attendance line. Categories: Services: Dealer locate. Executive Summary: Summary: Rochester Telemessaging Center appears to be a long-running answering service and call center provider focused on live phone coverage, messaging, and related front-line support services from Rochester Hills, Michigan.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Ryan Chinoski. Executives: Title: Director of Operations. Executives: Name: Sandy Lumley. Executives: Title: Sales Manager. Executives: Name: Nick Fortuna. Executives: Title: Office Manager. Executives: Name: Cyndi Williams. Executives: Title: Programming Manager. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Asset Logo: Visibility: public.

Methodology

Rochester Telemessaging Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 24 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Recruitment Process Outsourcing
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://rtcenter.com/

Email: info@rtcenter.com

Phone: 1-800-462-3550

LinkedIn: http://www.linkedin.com/company/rtcenter

Frequently Asked Questions

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