Sagility scorecard

Company Overview

Sagility is a BPO company.

- Ray ID: a309acb01d410611 - Your IP address: 194.26.202.134 - Error reference number: 526 - Cloudflare Location: Ashburn

Executive summary

Brand Profile: Voice: enterprise. Voice: technology-led. Voice: healthcare-specialist. Voice: outcomes-focused. Voice: operational. Tagline: Decision Intelligence & Outcomes Engine for Healthcare. Imagery Style: Not verified from the retrieved public sources.. Client Value Proposition: Summary: Sagility positions its value around improving healthcare operations with technology-enabled services, aiming to improve efficiency, service quality, and the member/patient experience.. Value Points: Title: Operational efficiency. Value Points: Description: Public materials emphasize transforming operations and improving service efficiency for healthcare clients.. Value Points: Title: Member and patient experience. Value Points: Description: The company states its services help clients deliver efficient and high-quality care and improve the member/patient experience.. Value Points: Title: Technology and analytics enablement. Value Points: Description: Its brand narrative highlights decision intelligence, analytics, and transformation-driven BPM services.. Company Overview: Tagline: Decision intelligence and outcomes engine for healthcare operations.. Highlights: Rebranded from HGS Healthcare to Sagility in September 2022.. Highlights: Positions itself as purpose-built for healthcare operations.. Highlights: Headquartered in Colorado, with delivery presence across multiple countries.. Description: Sagility is a healthcare-focused business process management and operations partner, formerly HGS Healthcare, serving healthcare payers and providers with technology-enabled transformation services.. Competitive Differentiators: Differentiators: Title: Healthcare specialization. Differentiators: Description: The company describes itself as purpose-built for healthcare rather than adapted from a general BPO model.. Differentiators: Title: End-to-end operating scope. Differentiators: Description: Its positioning covers multiple healthcare operations areas, including clinical operations, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.. Differentiators: Title: Global delivery footprint. Differentiators: Description: Public materials state operations across the United States, India, the Philippines, and Jamaica, supporting distributed service delivery..

Strengths

• Brand Profile: Voice: enterprise. Voice: technology-led. Voice: healthcare-specialist. Voice: outcomes-focused. Voice: operational. Tagline: Decision Intelligence & Outcomes Engine for Healthcare. Imagery Style: Not verified from the retrieved public sources.. (public_web; observed 2026-08-25)
• Client Portfolio: Industry Concentration: healthcare. Industry Concentration: insurance. Industry Concentration: payers. Industry Concentration: providers. Industry Concentration: PBMs. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Sagility positions its value around improving healthcare operations with technology-enabled services, aiming to improve efficiency, service quality, and the member/patient experience.. Value Points: Title: Operational efficiency. Value Points: Description: Public materials emphasize transforming operations and improving service efficiency for healthcare clients.. Value Points: Title: Member and patient experience. Value Points: Description: The company states its services help clients deliver efficient and high-quality care and improve the member/patient experience.. Value Points: Title: Technology and analytics. (public_web; observed 2025-07-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: healthcare. Industry Concentration: insurance. Industry Concentration: payers. Industry Concentration: providers. Industry Concentration: PBMs. Competitive Landscape: Competitors: Name: Concentrix. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Relationship: direct. Competitors: Name: EXL. Competitors: Relationship: direct. Competitors: Name: Firstsource. Competitors: Relationship: direct. Competitors: Name: WNS. Competitors: Relationship: direct. Positioning: Healthcare-focused, tech-led business process optimization partner serving payers, providers, and PBMs.. Market Signals: Investor materials describe Sagility as the largest pure-play provider of healthcare services in the U.S. market.. Market Signals: Public company disclosures emphasize automation, analytics, and AI in healthcare operations.. Differentiators: Healthcare-only orientation. Differentiators: Deep domain expertise across payer/provider/PBM workflows. Differentiators: Tech-led BPaaS and AI positioning. Differentiators: Global delivery across five major regions. Leadership & Executives: Executives: Name: Ramesh Gopalan. Executives: Title: Managing Director and Group CEO. Executives: Name: Siby Joy. Executives: Title: Executive Vice President, Client Services. Executives: Name: Anand Natampalli. Executives: Title: Executive Vice President, Client Services. Executives: Name: Chris Shiffert. Executives: Title: Executive Vice President, Chief Growth Officer. Executives: Name: Madan Moudgal. Executives: Title: Executive Vice President, Chief Digital Officer. Executives: Name: Roopam Narayan. Executives: Title: Executive Vice President, Solutions & Practice. Executives: Name: Mohit Saxena. Executives: Title: Executive Vice President, Chief Delivery Officer. Executives: Name: Srinivas Mattapalli (MR). Executives: Title: Executive Vice President, Group Chief Financial Officer. Executives: Name: Tina Vas. Executives: Title: Executive Vice President, Chief Human Resources Officer. Executives: Name: Sreepathy Viswanathan. Executives: Title: Executive Vice President, Chief Corporate Development Officer. Executives: Name: Daniel B. Bailey. Executives: Title: Executive Vice President, Global General Counsel. Executives: Name: Anand Biradar. Executives: Title: Executive Vice President, Chief Go-to-Market Strategy & Enterprise Transformation Officer.. Employee & Client Sentiment: Green Flags: No public employee-review source was available

Geography

Delivery Center Details: Centers: City: United States. Centers: Country: United States. Centers: City: India. Centers: Country: India. Centers: City: Philippines. Centers: Country: Philippines. Centers: City: Jamaica. Centers: Country: Jamaica. Centers: City: Colombia. Centers: Country: Colombia. Hiring & Workforce Signals: Open Positions: Title: Licensed Telesales Supervisor. Open Positions: Location: Longview, WA. Open Positions: Seniority: supervisory. Open Positions: Title: Current openings. Open Positions: Location: USA. Workforce Signals: Countries: 5. Workforce Signals: Delivery Regions: United States. Workforce Signals: Delivery Regions: India. Workforce Signals: Delivery Regions: Philippines. Workforce Signals: Delivery Regions: Jamaica. Workforce Signals: Delivery Regions: Colombia. Workforce Signals: Employee Count Source: Investor Relations page. Workforce Signals: Employee Count Claimed: 47500. Key Firmographics: Revenue Display: USD 460 million (reported for FY 2021-22). Sectors Display: Healthcare payers. Sectors Display: Healthcare providers. Headquarters Display: Colorado, USA; corporate office listed in Westminster, Colorado. Employee Count Display: 25,000+ employees. Ownership Type Display: Private equity-backed / publicly listed entity in India market context. Description Long: - Ray ID: a309acb01d410611 - Your IP address: 194.26.202.134 - Error reference number: 526 - Cloudflare Location: Ashburn. Financial Health: Risk Factors: Publicly available sources reviewed here do not provide full balance sheet, cash flow, or debt context.. Risk Factors: Revenue growth and profitability trend cannot be fully verified from the available public snippets alone.. Overall Health: growing. Financial Events: Date: 2026-07-22. Financial Events: Event Type: revenue_disclosure. Financial Events: Description: Q1 FY27 revenue reported at ₹19,635 million ($207.8 million).. Recent News: Articles: Date: 2022-09-16. Articles: Title: HGS Healthcare rebrands as Sagility, aims 4 fold growth to be 1 bn company by 2026. Articles: Source:

Methodology

Sagility's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.hgshealthcare.com/

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