Sara call scorecard

Company Overview

Sara call is a BPO company headquartered in Rruga Johan Fon Han, Nr 1, Kat 2, 1000, Tirana, Albania, founded in 2012, with approximately 1-49 employees. They specialize in Finance & Accounting.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

Executive summary

Client Value Proposition: Summary: Public materials indicate value through cost-efficient outsourced support, multilingual delivery, and a broad mix of customer-facing and back-office services.. Value Points: Title: Cost efficiency. Value Points: Description: Directory content states rates can start as low as 7 USD per hour for straightforward tasks, with oversight and management included.. Value Points: Title: Multilingual support. Value Points: Description: A public guide identifies multilingual capabilities as a main advantage.. Value Points: Title: Broad service coverage. Value Points: Description: Listings describe customer service, lead generation, telemarketing, and back-office functions under one provider.. Company Overview: Highlights: Founded in 2012. Highlights: Headquartered in Tirana, Albania. Highlights: Positions itself as a global BPO and outsourced telemarketing provider. Description: Sara Call Center is a global BPO and outsourced telemarketing company founded in 2012 in Tirana, Albania.. Competitive Differentiators: Differentiators: Title: Multilingual capability. Differentiators: Description: Outsource Accelerator describes multilingual support as a main competitive advantage.. Differentiators: Title: Low starting rates. Differentiators: Description: Public directory listing states rates as low as 7 USD per hour for straightforward tasks, with management, oversight, QA, and account management included.. Differentiators: Title: Albania-based delivery. Differentiators: Description: The company is positioned as an Albanian outsourcing provider serving international clients from Tirana.. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Identified in public discussion of Albania's outsourcing market as a major player alongside Sara Call Center's operating environment.. Competitors: Relationship: direct. Competitors: Name: Other Albania-based BPO providers. Competitors: Evidence: Sara Call Center is described in public sources as operating in Albania's broader outsourcing sector.. Competitors: Relationship: direct. Positioning: Global BPO and outsourced telemarketing

Strengths

• Client Value Proposition: Summary: Public materials indicate value through cost-efficient outsourced support, multilingual delivery, and a broad mix of customer-facing and back-office services.. Value Points: Title: Cost efficiency. Value Points: Description: Directory content states rates can start as low as 7 USD per hour for straightforward tasks, with oversight and management included.. Value Points: Title: Multilingual support. Value Points: Description: A public guide identifies multilingual capabilities as a main advantage.. Value Points: Title: Broad service coverage. Value Points:. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Founded in 2012. Highlights: Headquartered in Tirana, Albania. Highlights: Positions itself as a global BPO and outsourced telemarketing provider. Description: Sara Call Center is a global BPO and outsourced telemarketing company founded in 2012 in Tirana, Albania.. (public_web; observed 2026-08-20)
• Competitive Differentiators: Differentiators: Title: Multilingual capability. Differentiators: Description: Outsource Accelerator describes multilingual support as a main competitive advantage.. Differentiators: Title: Low starting rates. Differentiators: Description: Public directory listing states rates as low as 7 USD per hour for straightforward tasks, with management, oversight, QA, and account management included.. Differentiators: Title: Albania-based delivery. Differentiators: Description: The company is positioned as an Albanian outsourcing provider serving international clients from Tirana.. (public_web; observed 2026-01-05)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-05)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-04-07)

Firmographics

GB100 score

Overall score: 45

• egs: 41.9
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Sara call's structured service taxonomy includes Finance & Accounting. Key Firmographics: Founded Year: 2012. Sectors Display: Outsourcing/Offshoring. Sectors Display: Customer service. Sectors Display: Telemarketing. Sectors Display: Back-office services. Sectors Display: Healthcare-related back-office services. Headquarters Display: Tirana, Albania. Employee Count Display: 200-500 employees (directory estimate); 400 professionals (Outsource Accelerator guide mention). Ownership Type Display: private. Pricing & Engagement: Models: Name: Hourly service rate. Models: Best For: Simple outsourced tasks requiring managed delivery. Models: Description: Starting rate reported as low as 7 USD per hour for straightforward tasks.. Models: Name: Managed delivery included. Models: Best For: Clients seeking a more fully managed engagement. Models: Description: The stated price includes management, oversight, quality assurance, and account management.. Summary: A public directory listing indicates starting rates as low as 7 USD per hour for straightforward tasks, with fees covering management, oversight, quality assurance, and account management. No other pricing model was publicly verified.. Recent News: Articles: Date: 2023-04-12. Articles: Title: Albania - The Next Hot Outsourcing Destination?. Articles: Source: Outsource Accelerator. Articles: Summary: Podcast features co-founder and CEO Armando Muca discussing Sara Call Center and Albania’s outsourcing market.. Articles: Date: 2024-08-09. Articles: Title: The importance of customer service: Insights from a BPO firm CEO. Articles: Source: Outsource Accelerator. Articles: Summary: Article attributed to Sara Call Center leadership discussing customer service and outsourcing.. Reputation & Reviews: Summary: No independently verifiable public review ratings or client testimonial scores were found in the gathered sources. Public directory presence and repeated profile mentions indicate marketplace visibility, but not measurable review performance.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Customer care. Categories: Services: Live chat. Categories: Name: Sales and lead generation. Categories:

Geography

The public profile records headquarters as Rruga Johan Fon Han, Nr 1, Kat 2, 1000, Tirana, Albania. Countries listed in the structured record include Albania. Delivery Center Details: Centers: City: Tirana. Centers: Country: Albania. Leadership & Executives: Executives: Bio: Publicly referenced as co-founder and CEO of Sara Call Center in an Outsource Accelerator podcast description.. Executives: Name: Armando Muca. Executives: Title: Co-founder and CEO. Executive Summary: Summary: Sara Call Center appears as an Albania-based BPO provider focused on customer service, lead generation, telemarketing, and multilingual support, with public directory listings also pointing to back-office and contact-center capabilities.. Financial Health: Overall Health: unknown. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: Not publicly verified. Asset Logo: Visibility: public. Asset Favicon: Visibility: public. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe..

Methodology

Sara call's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 45 distinct source URLs and retained 75 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Finance & Accounting

Contact

Website: https://nc-sara.org/

Email: info@saracallcenter.net

Phone: +1 (716) 453-3409

Frequently Asked Questions

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