Scicom Msc Berhad scorecard

Company Overview

Scicom Msc Berhad is a BPO company. They specialize in Customer Support, Recruitment.

- About Us - Scicom - Board of Directors - Senior Management Team - Awards - Services - Resources - Insights - News & Updates - Investor Relations - Careers - Contact Us - ··· - About Us - Scicom - Board of Directors - Senior Management Team - Awards - Services - Experience - Resources - Insights - News & Updates - Investor Relations - Careers - Contact Us PROFITABLE GROWTH READ MOREOUR INSIGHTSBusiness Process Outsourcing EXCEPTIONAL SERVICE,

Executive summary

Brand Profile: Voice: professional. Voice: technology-forward. Voice: service-oriented. Client Value Proposition: Summary: Scicom’s public positioning suggests value in managed customer contact operations, technical support, and digital-enabled outsourcing backed by established corporate governance and regional delivery experience. Public sources do not provide enough detail to verify individual client outcomes or SLAs.. Value Points: Title: Customer interaction outsourcing. Value Points: Description: Provides contact-center outsourcing for customer service and support operations.. Value Points: Title: Digital support capabilities. Value Points: Description: Public profiles reference digital solutions and broader digital services.. Value Points: Title: Training support. Value Points: Description: Education-related services indicate a training component that may complement service delivery.. Company Overview: Highlights: Customer contact center outsourcing provider. Highlights: Operates through Outsourcing Services and Education segments. Highlights: Headquartered in Kuala Lumpur, Malaysia. Description: Scicom (MSC) Berhad is a Malaysia-based investment holding company that provides customer contact center outsourcing services within the business process outsourcing (BPO) space, with additional Education segment operations. It is headquartered in Kuala Lumpur, Malaysia.. Competitive Differentiators: Differentiators: Title: Multi-segment operating model. Differentiators: Description: Public sources show both outsourcing services and education activities, which may support cross-functional service delivery.. Differentiators: Title: International operating scope. Differentiators: Description: Public profiles describe service delivery across multiple countries and international markets.. Differentiators: Title: Publicly listed governance and reporting. Differentiators: Description: As a listed company, Scicom publishes corporate-profile and governance materials that provide baseline transparency compared with private BPO vendors.. Financial Health: Overall Health: growing. Financial Events: Date: 2026-03-31. Financial Events: Event Type: revenue_growth. Financial Events: Description: Revenue for the nine months ended 31 March 2026 increased

Strengths

• Brand Profile: Voice: professional. Voice: technology-forward. Voice: service-oriented. (public_web; observed 2026-05-28)
• Client Value Proposition: Summary: Scicom’s public positioning suggests value in managed customer contact operations, technical support, and digital-enabled outsourcing backed by established corporate governance and regional delivery experience. Public sources do not provide enough detail to verify individual client outcomes or SLAs.. Value Points: Title: Customer interaction outsourcing. Value Points: Description: Provides contact-center outsourcing for customer service and support operations.. Value Points: Title: Digital support capabilities. Value Points: Description: Public profiles reference digital solutions and broader digital services... (public_web; observed 2025-11-03)
• Company Overview: Highlights: Customer contact center outsourcing provider. Highlights: Operates through Outsourcing Services and Education segments. Highlights: Headquartered in Kuala Lumpur, Malaysia. Description: Scicom (MSC) Berhad is a Malaysia-based investment holding company that provides customer contact center outsourcing services within the business process outsourcing (BPO) space, with additional Education segment operations. It is headquartered in Kuala Lumpur, Malaysia.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-05-28)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2024-06-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-11-03)

Firmographics

GB100 score

Overall score: 48

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Scicom Msc Berhad's structured service taxonomy includes Customer Support, Recruitment. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Relationship: direct. Positioning: null. Market Signals: Public hiring indicates demand in multilingual customer support, technical support, and SAP/digital transformation work.. Differentiators: Public materials position Scicom as a Malaysian BPO provider with customer lifecycle management plus education, e-commerce, digital transformation, and gov-tech services.. Hiring & Workforce Signals: Open Positions: Title: Executive - Customer Service - Call Centre. Open Positions: Location: null. Open Positions: Seniority: Executive. Open Positions: Department: Customer Service. Open Positions: Title: Executive - Technical Support L1 (Bahasa Malaysia and English). Open Positions: Location: null. Open Positions: Seniority: Executive. Open Positions: Department: Technical Support. Open Positions: Title: Specialist - Service Desk Engineer (English and Bahasa Malaysia Language Support). Open Positions: Location: null. Open Positions: Seniority: Specialist. Open Positions: Department: Service Desk. Open Positions: Title: NestJS Developers (Backend). Open Positions: Location: null. Open Positions: Seniority: Developer. Open Positions: Department: Engineering. Open Positions: Title: Manager - PMO. Open Positions: Location: null. Open Positions: Seniority: Manager. Open Positions: Department: PMO. Workforce Signals: Public Jobs Observed: true. Workforce Signals: Operations Roles Observed: true. Workforce Signals: Engineering Roles Observed: true. Workforce Signals: Language Support Roles Observed: true. Employee & Client Sentiment: Sentiment Trend: unknown. Sentiment Themes: Theme: Mixed job-role visibility across customer service, technical support, and engineering. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: customer service. Sentiment Themes: Key Phrases: technical support. Sentiment Themes: Key Phrases: NestJS Developers. Sentiment Themes: Key Phrases: service desk engineer. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Outsourcing services. Categories: Services: Customer contact center outsourcing. Categories: Services: Customer care. Categories: Services: Technical support. Categories: Services: Digital solutions. Categories: Name: Education.

Geography

Delivery Center Details: Centers: City: Kuala Lumpur. Centers: Model: Work from office. Centers: Country: Malaysia. Centers: City: Ara Damansara. Centers: Model: Work from office. Centers: Country: Malaysia. Centers: City: Kuching. Centers: Model: Work from office. Centers: Country: Malaysia. Key Firmographics: Founded Year: 1997. Revenue Display: MYR 235.47m TTM. Sectors Display: Business process outsourcing. Sectors Display: Customer contact center outsourcing. Sectors Display: Education. Sectors Display: Investment holding. Headquarters Display: Kuala Lumpur, Malaysia. Employee Count Display: 1001-5000 employees. Ownership Type Display: Public company. Executive Summary: Summary: Scicom (MSC) Berhad is a publicly listed Malaysian BPO and customer contact center outsourcing provider founded in 1997 and based in Kuala Lumpur. Public sources describe it as serving international markets and operating across outsourcing services and education, but detailed public disclosures on customers, delivery footprint, and operating metrics are limited.. Leadership & Executives: Executives: Bio: Public market sources identify him as CEO and a long-tenured executive director of Scicom (MSC) Berhad.. Executives: Name: Suresh Ariyanayakam. Executives: Title: Chief Executive Officer and Group Executive Director. Executives: Bio: Public market sources identify him as CFO/Director of Finance.. Executives: Name: Cheong Hian Loke. Executives: Title: Chief Financial Officer / Director of Finance. Executives: Bio: Public market sources identify him as COO.. Executives: Name: Benny Philip. Executives: Title: Chief Operating Officer. Executives: Bio: Public market sources identify him in a technology/R&D leadership role.. Executives: Name: Chandima Chulendra Hemachandra. Executives: Title: Chief Tech/Sci/R&D Officer. Executives: Bio: Public market sources identify her in HR and quality-management leadership.. Executives: Name: Shanti Jacqueline Raj. Executives: Title: Human Resources and Total Quality Management leadership.

Methodology

Scicom Msc Berhad's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Recruitment

Contact

Website: https://www.scicom-intl.com

Email: hr.recruitment@scicom.com.my

Phone: 603 2162108

LinkedIn: https://www.linkedin.com/company/scicom-msc-berhad/

Frequently Asked Questions

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