Servicesnow Group scorecard

Company Overview

Servicesnow Group is a BPO company, founded in 2002, with approximately 250-499 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.

Executive summary

Client Value Proposition: Summary: ServicesNow Group positions itself as a UK BPO partner for organizations needing always-on answering, transcription, reception, and specialist support services.. Value Points: Title: Always-on coverage. Value Points: Description: Public materials emphasize 24/7 availability for communication and support workflows.. Value Points: Title: Specialist operational support. Value Points: Description: The service mix includes legal-sector support such as barrister and chambers services alongside general business support.. Value Points: Title: Flexible outsourced communications. Value Points: Description: Offerings span telephone answering, live chat, and outsourced contact center services.. Company Overview: Tagline: Business Process Outsourcing from the UK's leading provider. Highlights: Founded in 2014. Highlights: Over 300 employees. Highlights: Serves over 1,000 clients worldwide. Highlights: Operates 24/7. Highlights: Includes InTouchNow, DictateNow, and TotalCounselNow. Description: ServicesNow Group is a UK-based BPO company headquartered in Borehamwood, Hertfordshire, England. It provides outsourced receptionist and secretarial support, as well as multi-channel answering and customer support services on a 24/7 basis.. Competitive Differentiators: Differentiators: Title: 24/7 service availability. Differentiators: Description: The company states that it delivers outsourced multi-channel answering and customer support services on a 24/7 basis.. Differentiators: Title: Multi-brand operating structure. Differentiators: Description: Services are organized across three separate brands: InTouchNow, DictateNow, and TotalCounselNow.. Differentiators: Title: Broad support mix for professional services. Differentiators: Description: Its public profile includes reception, transcription, dictation, barrister support, and chambers services.. Differentiators: Title: Established client scale. Differentiators: Description: The directory profile states the company serves over 1,000 clients worldwide.. Key Firmographics: Founded Year: 2014. Sectors Display: InTouchNow. Sectors Display: DictateNow. Sectors Display: TotalCounselNow. Headquarters Display: Borehamwood, Hertfordshire, England, United Kingdom. Employee

Strengths

• Client Value Proposition: Summary: ServicesNow Group positions itself as a UK BPO partner for organizations needing always-on answering, transcription, reception, and specialist support services.. Value Points: Title: Always-on coverage. Value Points: Description: Public materials emphasize 24/7 availability for communication and support workflows.. Value Points: Title: Specialist operational support. Value Points: Description: The service mix includes legal-sector support such as barrister and chambers services alongside general business support.. Value Points: Title: Flexible outsourced communications. Value Points: Description: Offerings span. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Business Process Outsourcing from the UK's leading provider. Highlights: Founded in 2014. Highlights: Over 300 employees. Highlights: Serves over 1,000 clients worldwide. Highlights: Operates 24/7. Highlights: Includes InTouchNow, DictateNow, and TotalCounselNow. Description: ServicesNow Group is a UK-based BPO company headquartered in Borehamwood, Hertfordshire, England. It provides outsourced receptionist and secretarial support, as well as multi-channel answering and customer support services on a 24/7 basis.. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: 24/7 service availability. Differentiators: Description: The company states that it delivers outsourced multi-channel answering and customer support services on a 24/7 basis.. Differentiators: Title: Multi-brand operating structure. Differentiators: Description: Services are organized across three separate brands: InTouchNow, DictateNow, and TotalCounselNow.. Differentiators: Title: Broad support mix for professional services. Differentiators: Description: Its public profile includes reception, transcription, dictation, barrister support, and chambers services.. Differentiators: Title: Established client scale. Differentiators: Description: The directory profile states. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 45

• egs: 41.7
• growth: 50
• reputation: 50.9
• ai_readiness: 50
• market_footprint: 31.5
• digital_readiness: 45.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Servicesnow Group's structured service taxonomy includes Finance & Accounting, Customer Support. Pricing & Engagement: Models: Name: Free trial. Models: Best For: Prospective clients evaluating the service. Models: Description: 28-day free trial listed at £0/month.. Models: Name: Usage package. Models: Best For: Low-volume users. Models: Description: 50 calls or chats for £100/month.. Models: Name: Volume package. Models: Best For: Growing teams with recurring demand. Models: Description: 1,000 calls or chats for £1,200/month.. Models: Name: Higher-volume package. Models: Best For: Organizations with large communication volumes. Models: Description: 5,000 calls or chats for £5,000/month.. Summary: Public pricing is limited to directory-listed package tiers and a free trial; no bespoke contracting terms are publicly verified.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Reception and answering services. Categories: Services: Call handling. Categories: Services: Telephone answering. Categories: Services: Live chat answering. Categories: Services: Outsourced contact center services. Categories: Services: 24/7 customer support. Categories: Name: Secretarial and administrative support. Categories: Services: Outsourced receptionist services. Categories: Services: Secretarial support. Categories: Services: Diary management. Categories: Services: Partnership support. Categories: Name: Transcription and dictation. Categories: Services: Transcription. Categories: Services: Digital dictation. Categories: Services: Dictation transcription. Categories: Services: Quality assurance. Categories: Services: Dictation software. Categories: Services: Document production. Categories: Name: Legal support services. Categories: Services: Barrister support. Categories: Services: Chambers services. Categories: Services: Fee management. Categories: Services: Document handling. Executive Summary: Summary: ServicesNow Group is a UK BPO provider focused on outsourced answering, reception, transcription, dictation, and secretarial support, with offerings organized across InTouchNow, DictateNow, and TotalCounselNow.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center

Geography

Countries listed in the structured record include -. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: No public reviews were listed in the directory profile, and no additional public review credentials were verified from the gathered sources.. Monthly Search Volume: 9082. Domain Authority: 33.

Methodology

Servicesnow Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 4 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.servicesnowgroup.com

Email: -

Phone: 0845 601 7726

LinkedIn: http://www.linkedin.com/company/servicesnowgroup

Frequently Asked Questions

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